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The Changing Face of Higher Ed and the Role of IT as a Strategic Enabler

The Changing Face of Higher Ed and the Role of IT as a Strategic Enabler. Dave Wallace Chief Information Officer University of Waterloo December 4, 2012. Topics. Challenges and Opportunities for Higher Education – and the role for IT Context – Planning, Planning, Planning!

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The Changing Face of Higher Ed and the Role of IT as a Strategic Enabler

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  1. The Changing Face of Higher Ed and the Role of IT as a Strategic Enabler Dave WallaceChief Information Officer University of Waterloo December 4, 2012

  2. Topics • Challenges and Opportunities for Higher Education – and the role for IT • Context – Planning, Planning, Planning! • Strategic Initiatives • Strategic Plan • Enterprise Architecture • Organize for Success • A View Forward

  3. Trends in Higher Ed

  4. Massive Open Online Courses (MOOCs) • What it is (versus WATITis) • Online/e-Learning Learning • Open Access • Large Scale Participation • Non-credited • Interesting • Started in the University of Prince Edward Island in 2008! • Now • MIT, Stanford, Havard, U of T and others jumping on board • Have spawned Coursera, Udacity and Edx – but just the beginning

  5. Challenges and Opportunities • Challenges • Rapid change • Higher Ed institutions are transforming • Students – expectations • Fiscal challenges • Opportunities • uWaterloo’s Co-op strength • IP Rule • Innovation

  6. Context at uWaterloo • Lots of Planning! • Government of Ontario • University-wide • Faculty • Academic and Administration Support • Ancillaries • Students

  7. 6 Pillars • Academic excellence • Research excellence and impact • Co-operative education • Graduate studies • Internationalization • Entrepreneurship

  8. “The Big Picture” – Updated • Mid Cycle Review (MCR) • Review goals delivered in 2006 – 6th Decade Plan • Reflect on our progress and engage students, faculty, staff, alumni • Create actionable goals for the next five years • Introduce an accountability framework with action plans and measures of success

  9. Alignment with Foundational Pillars Source: IAP

  10. The IT Strategic Plan Project To create an Information Technology (IT) Strategic Plan to advance the state of IT to meet the opportunities for University of Waterloo over the next 5 years. A uWaterloo IT Strategic Plan for the whole IT Community – it is not an IST plan!

  11. Overview of IT Strategic Plan Project National/ International Opportunities University Leadership/ 6 Pillars Students/ Potential Students Government Faculties/Strategic Plans Vision Mission Principles and Values Colleagues IT Trends Priorities, Risks and Timing Architecture /Blueprint (Direction/Evolution) Information/ Knowledge Optimized Applications Integration Secure, Common Infra. Standards/ Interfaces Services/ Budget Project Portfolio/ Budget Performance Measures

  12. Project Stages

  13. Approach • Using a method called “IT Strategy Map” …Not Quite!

  14. Strategy Map Framework Our Purpose (Mission): Our Goal for 2018 (Vision 2018): . Our Promise to Our Stakeholders: Stakeholder Internal Process Resource Management Organizational Capabilities CORE VALUES

  15. V4.1 Draft uWaterloo IT Community Our Purpose (Mission): Evolve an exceptional, innovative IT environment to enable engagement, creativity, and impact. Our Goal for 2018 (Vision 2018): Enable the University’s mission through exceptional learning, teaching and research environments. Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence. Stakeholder Enable the achievement of uW research and scholarship objectives Enable the achievement of uW teaching and student life-learning objectives Enable the optimization of administrative processes across campuses Enable University outreach activities Optimize the user experience Exchange accessible, high quality data and information when, where, and how needed Enable timely access to the right integrated, cutting-edge information technologies Yikes! Be easy to do business with Maintain a secure, reliable, and useable information and technology environment Internal Process Take a design approach to IT development and implementation Continuously improve and optimize IT processes, workflow, and platforms Ensure data security, integrity, and privacy Provide knowledgeable, pro-active insights, advice, and solutions through effective governance Understand, foster and leverage trends and innovations in information technologies Define IT accountabilities, responsibilities and authorities, availableresources, and supports, and clearly communicate this to our Stakeholders Understand the needs of our Stakeholders Resource Management Organizational Capabilities Build a culture of pro-active support and technology leadership Take an University-wide perspective to IT Make the necessary technology infrastructure and resource investments Build a cohesive, knowledgeable IT community across the campus Build collaborative relationships with our Stakeholders and each other Optimize the allocation and use of our financial, technology, and human resources CORE VALUES Service Openness & Collaboration Knowledge & Creativity Operational Excellence

  16. V4.1 Draft uWaterloo IT Community Our Purpose (Mission): Evolve an exceptional, innovative IT environment to enable engagement, creativity, and impact. Our Goal for 2018 (Vision 2018): Enable the University’s mission through exceptional learning, teaching and research environments. Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence. Stakeholder Internal Process Resource Management Organizational Capabilities CORE VALUES

  17. Balanced Scorecard Internal Processes Strategy Map Vision And Strategy Stakeholders Organizational Capabilities Resources

  18. Bottom up: What We Know MCR Faculty and Admin Strategic Plans CIO Search Interviews Student Feedback Consultations

  19. Project Stages - Timing Feb – Mar 2013 Ongoing Apr 2013 Jan 2013

  20. Enterprise Architecture

  21. Organize for Success

  22. View Forward • Lots of change for Higher Ed – and lots of opportunities – Just look at the WATITis Agenda! • Planning is critical but delivery is essential • IT Strategic Plan • Enterprise Architecture • Organize for Success • Critical IT Projects – Right Across Campus • I look forward to working with all of you!

  23. How to get involved! • Contact us: • dave.wallace@uwaterloo.ca(CIO) • andrea.chappell@uwaterloo.ca (Project lead) • Web site: • https://uwaterloo.ca/it-strategic-plan (Survey on site) • Open House tomorrow: DC1302, 10:30

  24. Questions

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