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Chapter 10, Section 2. What is the benefit of using short codes to indicate a room’s status?. A guest attendant’s job goes more quickly and easily. Amenity Caddy Items. Breakfast menus Stationery folders, paper & envelopes Guest comment cards Arrival magazines Wastebasket liners

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What is the benefit of using short codes to indicate a room s status
What is the benefit of using short codes to indicate a room’s status?

  • A guest attendant’s job goes more quickly and easily.


Amenity caddy items
Amenity Caddy Items room’s status?

  • Breakfast menus

  • Stationery folders, paper & envelopes

  • Guest comment cards

  • Arrival magazines

  • Wastebasket liners

  • Room service menus

  • Pens

  • Soap bars

  • Notepads

  • Plastic cups or glassware lids

  • Shampoo bottles

  • Hand lotions

  • Shoe mitts

  • Valet laundry bags

  • Trash bags


List some supplies that might be found in a fully stocked cleaning caddy
List some supplies that might be found in a fully stocked cleaning caddy

  • Spray bottle of all-purpose cleaner

  • Spray bottle of glass cleaner

  • Other approved cleaning chemicals

  • Scouring sponge

  • Scrub brush

  • Cleaning cloths

  • Johnny mop


Guestroom attendant s cart items
Guestroom Attendant’s Cart Items cleaning caddy

  • Clean sheets, pillowcases, and mattress pads

  • Clean towels and washcloths

  • Clean bath mats

  • Toilet and facial tissue

  • Fresh drinking glasses

  • Soap bars

  • Clean ashtrays and matches

  • Hand caddy with cleaning supplies

  • Amenity caddy with amenities


Fill in the blank to complete these general guidelines for stocking a cart
Fill in the blank to complete these general guidelines for stocking a cart

  • Use a _____. CHECKLIST

  • Count the _____. ITEMS

  • Stock the linens so that the folds face _____. OUTWARD

  • Keep your cart clean by _____ it at the end of each shift. WIPING

  • Keep glasses on a shelf at least _____ inches above the cleaning supplies. SIX


What is the benefit of following a logical plan when cleaning a guestroom
What is the benefit of following a logical plan when cleaning a guestroom?

  • A plan saves time and prevents the guest attendant from overlooking a cleaning task-or even from cleaning an area twice.


Match the unusual situation to the appropriate solution
Match the unusual situation to the appropriate solution cleaning a guestroom?

SITUATION

SOLUTION

Ask if the guest wants medical attention

Quietly leave the room

Leave the room immediately

Inform maintenance immediately

Report to your supervisor or front desk

1. Flooded bathroom


Match the unusual situation to the appropriate solution1
Match the unusual situation to the appropriate solution cleaning a guestroom?

SITUATION

SOLUTION

Ask if the guest wants medical attention

Quietly leave the room

Leave the room immediately

Inform maintenance immediately

Report to your supervisor or front desk

2. Sleeping guest


Match the unusual situation to the appropriate solution2
Match the unusual situation to the appropriate solution cleaning a guestroom?

SITUATION

SOLUTION

Ask if the guest wants medical attention

Quietly leave the room

Leave the room immediately

Inform maintenance immediately

Report to your supervisor or front desk

3. Abused guestroom


Match the unusual situation to the appropriate solution3
Match the unusual situation to the appropriate solution cleaning a guestroom?

SITUATION

SOLUTION

Ask if the guest wants medical attention

Quietly leave the room

Leave the room immediately

Inform maintenance immediately

Report to your supervisor or front desk

4. Sick guest


Match the unusual situation to the appropriate solution4
Match the unusual situation to the appropriate solution cleaning a guestroom?

SITUATION

SOLUTION

Ask if the guest wants medical attention

Quietly leave the room

Leave the room immediately

Inform maintenance immediately

Report to your supervisor or front desk

5. Unauthorized pet


Match the unusual situation to the appropriate solution5
Match the unusual situation to the appropriate solution cleaning a guestroom?

SITUATION

SOLUTION

Ask if the guest wants medical attention

Quietly leave the room

Leave the room immediately

Inform maintenance immediately

Report to your supervisor or front desk

6. Intoxicated guest


Section 10 2 quiz
Section 10.2 Quiz cleaning a guestroom?

1. Partially dressed guest

  • Leave the room immediately and tell your supervisor why you were unable to clean it.

  • Apologize for the interruption and leave the guestroom quickly.

  • Don’t touch anything in the guestroom. Call security and the PBX operator.

  • Quietly leave the room and mark on the sheet the time you tried to clean the room and why you were unable to do so.

  • “courtesy” position


Section 10 2 quiz1
Section 10.2 Quiz cleaning a guestroom?

2. Intoxicated guest

  • Leave the room immediately and tell your supervisor why you were unable to clean it.

  • Apologize for the interruption and leave the guestroom quickly.

  • Don’t touch anything in the guestroom. Call security and the PBX operator.

  • Quietly leave the room and mark on the sheet the time you tried to clean the room and why you were unable to do so.

  • “courtesy” position


Section 10 2 quiz2
Section 10.2 Quiz cleaning a guestroom?

3. Dead guest

  • Leave the room immediately and tell your supervisor why you were unable to clean it.

  • Apologize for the interruption and leave the guestroom quickly.

  • Don’t touch anything in the guestroom. Call security and the PBX operator.

  • Quietly leave the room and mark on the sheet the time you tried to clean the room and why you were unable to do so.

  • “courtesy” position


Section 10 2 quiz3
Section 10.2 Quiz cleaning a guestroom?

4. The room _____ sheet typically includes room status codes and terms that can help a guestroom attendant decide which rooms to clean first.

5. _____rooms are rooms that have been set aside for guests with special requests.


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