BEHAVIOR CHANGE
Download
1 / 14

STROKE OF THE PEN Strategy - PowerPoint PPT Presentation


  • 171 Views
  • Uploaded on

BEHAVIOR CHANGE Strategy. STROKE OF THE PEN Strategy. Improved Customer Experience Increased Engagement Higher Quality Services Faster Responsiveness Operational Consistency. Capital Investment Expansion of staff Change in Policy or Programs Strategic Acquisition. Results.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' STROKE OF THE PEN Strategy' - nydia


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

BEHAVIOR CHANGE

Strategy

STROKE OF THE PEN

Strategy

  • Improved Customer Experience

  • Increased Engagement

  • Higher Quality Services

  • Faster Responsiveness

  • Operational Consistency

  • Capital Investment

  • Expansion of staff

  • Change in Policy or Programs

  • Strategic Acquisition


Results

Habits/Culture

5

5 STAGES OF

BEHAVIOR-BASED STRATEGIES

Individual Ownership

4

Team Accountability

3

2

Leadership Emphasis

Drive to Improve

1


Discipline 1 focus on the wildly important

2-3

1-2

0

Discipline 1: Focus on the Wildly Important

2-3

4-10

11-20

(In addition to the Whirlwind)


Discipline 1 focus on the wildly important1
Discipline 1: Focus on the Wildly Important

Transformational

Incremental

Wildly Important Goal


Discipline 1 focus on the wildly important2
Discipline 1: Focus on the Wildly Important

WIGs

(Finish-lines)

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure


Discipline 2 act on the lead measure
Discipline 2: Act on the Lead Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

Team

LAG

Measure

LAG

Measure

LAG

Measure

Lead

Measures


Discipline 2 act on the lead measures

LAG MEASURE

LEAD MEASURE

Calories Taken-in (Diet)

Calories Burned (Exercise)

Weight (Pounds)

LOSE

WEIGHT

Discipline 2: Act On The Lead Measures

- Measures something that

leads to the goal

Predictive

Measures the Goal

- Something we can influence

Influence-able


Discipline 3: Keep a Compelling Scoreboard

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

Team

LAG

Measure

LAG

Measure

LAG

Measure

Lead

Measures

Lag

Lead

Lead



Discipline 3 keep a compelling scoreboard

Sample Scoreboard—Education

Discipline 3: Keep a Compelling Scoreboard


Discipline 4 create cadence of accountability
Discipline 4: Create Cadence of Accountability

Key Question

What are the 1 to 3 most important things I can do this week to impact the Lead Measure?


Discipline 4 create cadence of accountability1

Work Compass

Monday

Tuesday

Wednesday

Thursday

Friday

Commitment 1

8:00

Commitment 2

Commit

1

Commit

1

9:00

10:00

Commitment 3

11:00

1:00

Commit

2

2:00

Commit

3

3:00

4:00

5:00

Discipline 4: Create Cadence of Accountability


Discipline 4 create cadence of accountability2
Discipline 4: Create Cadence of Accountability

1. Report on Last Week’s Commitments

2. Review and Update Scoreboard

3. Make Commitments For Next week


ad