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STROKE OF THE PEN Strategy PowerPoint PPT Presentation


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BEHAVIOR CHANGE Strategy. STROKE OF THE PEN Strategy. Improved Customer Experience Increased Engagement Higher Quality Services Faster Responsiveness Operational Consistency. Capital Investment Expansion of staff Change in Policy or Programs Strategic Acquisition. Results.

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STROKE OF THE PEN Strategy

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BEHAVIOR CHANGE

Strategy

STROKE OF THE PEN

Strategy

  • Improved Customer Experience

  • Increased Engagement

  • Higher Quality Services

  • Faster Responsiveness

  • Operational Consistency

  • Capital Investment

  • Expansion of staff

  • Change in Policy or Programs

  • Strategic Acquisition


Results

Habits/Culture

5

5 STAGES OF

BEHAVIOR-BASED STRATEGIES

Individual Ownership

4

Team Accountability

3

2

Leadership Emphasis

Drive to Improve

1


2-3

1-2

0

Discipline 1: Focus on the Wildly Important

2-3

4-10

11-20

(In addition to the Whirlwind)


Discipline 1: Focus on the Wildly Important

Transformational

Incremental

Wildly Important Goal


Discipline 1: Focus on the Wildly Important

WIGs

(Finish-lines)

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure


Discipline 2: Act on the Lead Measure

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

Team

LAG

Measure

LAG

Measure

LAG

Measure

Lead

Measures


LAG MEASURE

LEAD MEASURE

Calories Taken-in (Diet)

Calories Burned (Exercise)

Weight (Pounds)

LOSE

WEIGHT

Discipline 2: Act On The Lead Measures

- Measures something that

leads to the goal

Predictive

Measures the Goal

- Something we can influence

Influence-able


Discipline 3: Keep a Compelling Scoreboard

LAG

Measure

LAG

Measure

LAG

Measure

LAG

Measure

Team

LAG

Measure

LAG

Measure

LAG

Measure

Lead

Measures

Lag

Lead

Lead


Page 34


Sample Scoreboard—Education

Discipline 3: Keep a Compelling Scoreboard


Discipline 4: Create Cadence of Accountability

Key Question

What are the 1 to 3 most important things I can do this week to impact the Lead Measure?


Work Compass

Monday

Tuesday

Wednesday

Thursday

Friday

Commitment 1

8:00

Commitment 2

Commit

1

Commit

1

9:00

10:00

Commitment 3

11:00

1:00

Commit

2

2:00

Commit

3

3:00

4:00

5:00

Discipline 4: Create Cadence of Accountability


Discipline 4: Create Cadence of Accountability

1. Report on Last Week’s Commitments

2. Review and Update Scoreboard

3. Make Commitments For Next week


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