NANC Report Numbering Oversight Working Group (NOWG)

1. NANC ReportNumbering Oversight Working Group(NOWG) July 19, 2005 Co-Chairs: Rosemary Emmer, Nextel Karen Riepenkroger, Sprint

2. Contents • PA Change Order #42 Recommendation • Summary - NANPA 2004 Performance Report • Summary - PA 2004 Performance Report • PA Technical Requirements Document • Attachments - Tracking Documents • NANPA 2004 Performance Evaluation Report • PA 2004 Performance Evaluation Report • 2005 Meeting Schedule NOWG NANC Report

3. PA Change Order #42 Recommendation • New Change Order submitted on 7/8/2005 • Change Order #42 addresses NOWG Request for Monthly Meeting with PA • The NOWG recommends that this change order be approved. The NOWG desires the flexibility to upgrade agenda items with the PA on an on-going basis. • This recommendation was provided to the FCC on July 18, 2005. NOWG NANC Report

4. Summary2004 NANPA Performance Report • 2004 Survey Responses • Comparable to previous years • Total responses reflect a single survey per entity • Reduced volume could be related to PA Survey and high Customer satisfaction level NOWG NANC Report

5. Summary 2004 NANPA Performance Report The NOWG considered, reviewed and analyzed the following data: • 2004 Performance Survey Responses • NANPA Operational Review Presentations • Performance Improvement Plan (PIP) results • NANPA responses to NOWG clarifying questions • NANPA 2004 Annual Report • NOWG Observations • NANPA/NOWG Monthly Standing Agenda Meeting Materials NOWG NANC Report

6. Summary2004 NANPA Performance Report Based on the NANPA’s 2004 performance data, the NANPA’s rating for the 2004 performance year was “More than Met”. This rating is defined below: NOWG NANC Report

7. Summary - NOWG Observations 2004 NANPA Performance Report • CO Code Administration (Section A)   There were 12 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met range. There were over 90 cumulative responses rating NANPA’s performance as Exceeded, 140 cumulative responses as More than Met and over 190 cumulative responses as Met. • NPA Relief Planning (Section B)  There were 10 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met range. There were over 50 cumulative responses rating NANPA’s performance in this section as Exceeded, over 100 cumulative responses as More than Met, and over 150 cumulative responses as Met . • Numbering Resource Utilization and Forecast (NRUF) (Section C) There were 7 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met range. There were over 70 cumulative responses rating NANPA’s performance in this section as Exceeded, over 50 cumulative responses as More than Met and over 100 cumulative responses as Met.. . NOWG NANC Report

8. Summary - NOWG Observations 2004 NANPA Performance Report • Other NANP Resources (Section D) There were 8 questions in this section, which respondents provided ratings that were weighted in the Met range. There were over 5 cumulative responses rating NANPA’s performance in this section as Exceeded, over 5 cumulative responses as More than Met and over 30 cumulative responses as Met. • Overall Assessment of the NANPA (Section E) There were 10 questions in this section, which respondents provided ratings. There were over 100 cumulative responses rating NANPA’s performance in this section as Exceeded, over 190 cumulative responses as More than Met and over 200 cumulative responses as Met. . NOWG NANC Report

9. Summary – Survey Comments 2004 NANPA Performance Report The NOWG concluded that the written comments were not indicative of any NANPA performance issues and in some cases provided significant praise for individual NANPA staffers. Samples of the written comments received are provided below:  • “NANPA representatives continue to provide a professional and high level of service. Action items are always fully closed with no lingering questions or issues.” • “The new web site design is easier to navigate in some cases, but some information seems buried, and hard to find.”  • “They are courteous, prompt and professional with their responses, and a pleasure to work with.”  • “Relief Planning Staff is extremely helpful and attentive to all requests given to them by Commission Staff.”  • “I feel NANPA overall had a learning curve to overcome with all the new employees and also had some lag time due to the move from California to Virginia, but the final outcome has been positive. Overall, the code administrators are friendly, helpful and approachable.”  • “Overall performance is excellent. Helpful and great service.” NOWG NANC Report

10. Summary – NOWG Observations 2004 NANPA Performance Report High level of satisfaction revealed: • Significant praise for NANPA staff was a consistent theme throughout the survey results • Cooperation with the NANC, NOWG, the FCC and State Regulators has been exceptional • Displayed leadership, initiative, outstanding professionalism and expertise • Proactively introduced new INC issues and contributions. NOWG NANC Report

11. Summary – Suggestions 2004 NANPA Performance Report Two suggested Performance Improvement Plan (PIP) additions for 2005: • Pass thru capability from NAS to PAS • Ongoing clean up of NAS/LERG discrepancies NOWG NANC Report

12. Summary2004 PA Performance Report • 2004 Survey Responses • Compared to first year results • Total responses reflect a single survey per entity • Increase volume could be related to number of entities participating in pooling and customer satisfaction level NOWG NANC Report

13. Summary 2004 PA Performance Report The NOWG considered, reviewed and analyze the following data: • PA Operational Review Presentations • 2004 Performance Survey Responses including comments • PA 2004Annual Report • PA responses to NOWG clarifying questions • NOWG Observations NOWG NANC Report

14. Summary2004 PA Performance Report Based on the PA’s 2004 performance data, the PA’s rating for the 2004 performance year was “More than Met”. This rating is defined below: NOWG NANC Report

15. Summary - NOWG Observations 2004 PA Performance Report • Pooling Administration (Section A)   There were eight questions in this section to which respondents provided ratings that fell within the Met and More than Met ranges. There were over 140 cumulative responses rating PA’s performance as Exceeded, 170 cumulative responses as More than Met and over 190 cumulative responses as Met. • Implementation Management (Section B)  There were four questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 30 cumulative responses rating PA’s performance as Exceeded, 40 cumulative responses as More than Met and over 60 cumulative responses as Met. • Pooling Administration System (PAS) (Section C)  There were four questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 70 cumulative responses rating PA’s performance as Exceeded, 80 cumulative responses as More than Met and over 100 cumulative responses as Met. . NOWG NANC Report

16. Summary - NOWG Observations 2004 PA Performance Report • Overall Assessment of Pooling Administrator (PA) (Section D)  There were seven questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 150 cumulative responses rating PA’s performance as Exceeded, 160 cumulative responses as More than Met and over 150 cumulative responses as Met. . NOWG NANC Report

17. Summary - NOWG Observations 2004 PA Performance Report High level of satisfaction revealed: • Significant praise for PA staff was a consistent theme throughout the survey results • Cooperation with the NANC, NOWG, the FCC and State Regulators has been timely and consistent • Displayed leadership, initiative, outstanding professionalism and expertise • Proactively introduced new INC issues and contributions NOWG NANC Report

18. Summary - Suggestions2004 PA Performance Report Suggested areas for the PA’s continuous improvement were identified: • PA to develop a Performance Improvement Plan (PIP) as a formal tracking document – suggested PIP items are: • Development, NOWG review and distribution of the Annual Report • Training to increase staff knowledge of industry guidelines • Ongoing focus to improve the accuracy of the data that is input into PAS • Consider a PAS capability that will allow a pass through to the NANPA system for full NXX requests (pool replenishment, dedicated customer or LRN establishment) • Conduct a continual review of the information on the main web page to ensure that the information is kept current and up to date NOWG NANC Report

19. NOWG Time Estimate The following is a rough estimate of the total amount of time the NOWG collectively and NOWG members individually spent to complete the various NANPA and PA 2004 performance evaluation steps: • NANPA 460 hrs • PA 799 hrs Total hours spent on these projects: 1,259 NOWG NANC Report

20. PA Technical Requirements Document Status: Completed! NOWG NANC Report

21. NOWG July-Sept 2005 Meeting Schedule Contact either of the Co-Chairs for complete meeting or conference call details Karen.S.Riepenkroger@mail.sprint.com or Rosemary.Emmer@Nextel.com(Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list) NOWG meeting notes and documents are posted at nanc-chair.org NOWG NANC Report