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Project Management – PMBOK®

Project Management – PMBOK®. This Lecture: Conflict Management Marc Conrad Office: D104 – Park Square Marc.Conrad@beds.ac.uk. Cultural Tensions Motivation Staff Management Role of the Project Manager. Note that communication must be managed!

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Project Management – PMBOK®

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  1. Project Management – PMBOK® This Lecture: Conflict Management Marc Conrad Office: D104 – Park Square Marc.Conrad@beds.ac.uk Marc Conrad University of Bedfordshire

  2. Cultural Tensions Motivation Staff Management Role of the Project Manager Note that communication must be managed! See Kath Schwalbe’s book for Communication Management Plan. Conflict Management. On Previous Slides: Marc Conrad University of Bedfordshire

  3. smoothing confrontation Importance of Relationship compromise withdrawal forcing Importance of Task Conflict Resolution StrategiesAccording to Robert Blake and Jane Mouton (1964)See Kathy Schwalbe’s book for details. • Confrontation • Compromise • Smoothing • Forcing • Withdrawal Marc Conrad University of Bedfordshire

  4. Methods of Conflict Resolution • Confrontation • Directly facing a conflict with focus on a win-win problem-solving approach. Most effective method. • Compromise • Give-and-take approach to bring some degree of satisfaction to all the parties. • Smoothing • De-emphasizing areas of differences. • Forcing • Win-lose approach. • Withdrawal • To withdraw from an actual or potential disagreement. Least desirable method. Kathy Shwalbe: Introduction to Project Management, Thomson 2006

  5. Summary • Project Management includes Communication Management • Conflicts must be managed • Confrontation, Compromise, Forcing, Smoothing, Withdrawal Marc Conrad University of Bedfordshire

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