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UCCX vs PCCE vs UCCE

It is a concern for many call centers to choose the right Cisco platform for optimum performance. This ppt will help you better understand the difference between UCCE, PCCE, and UCCX basis the agent headcount, and other functionalities.

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UCCX vs PCCE vs UCCE

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  1. UCCE vs PCCE vs UCCX

  2. Cisco on-premise platforms Cisco Contact center has 3 on-premise platforms to run their operations basis the headcount UCCX PCCE UCCE Let’s understand the difference between the two basis the parameters

  3. Size of business UCCE applicable for enterprises with more than 2000 agents PCCE applicable for enterprises with a headcount of 500 to 2000 UCCX applicable for small businesses with agent count of 400 to 500 or else

  4. Upgrading platform PCCE can be upgraded to UCCE anytime in future but it is not possible to switch from UCCE to PCCE. Even getting from UCCX to UCCE platform is a daunting task.

  5. Flexibility UCCE is the most flexible platform that can route calls to agents working on different platforms and offers transit option with new Cisco Agent Desktop for agents

  6. Multiple Businesses on One Platform To run more than one business from a single contact center you need to have UCCE. It allows you to run multi-tenant operation without creating confusion of crossover data or call

  7. info@novelvox.com www.novelvox.com +1888544808

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