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Intro Top 5 wish list for common tools 10.01.2012 - IBM PowerPoint PPT Presentation


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Intro Top 5 wish list for common tools 10.01.2012 - IBM. Top 5 wish list for tools. Last year we made a long list of what we need to succeed. I have split this into 8 groups: Information Communication Attitude Cooperation Tools Ourselves From sister companies Various

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Intro Top 5 wish list for common tools 10.01.2012 - IBM

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Intro top 5 wish list for common tools 10 01 2012 ibm

Intro

Top 5 wish list for common tools

10.01.2012 - IBM

People & Passion


Top 5 wish list for tools

Top 5 wish list for tools

  • Last year we made a long list of what we need to succeed.

  • I have split this into 8 groups:

    • Information

    • Communication

    • Attitude

    • Cooperation

    • Tools

    • Ourselves

    • From sister companies

    • Various

  • Most of these points have not been finalized – mainly because of time constraints. But there has been quite some work on several of them!!

  • People & Passion


    Information

    Information

    • Documentation

      • Updates specs, certificates etc. (as demanded, with indicative prices, delivered with samples)

    • Trends (from marketing)

      • Including consumer needs/trends (from Orkla Brands??)

    • Who is OFI (presentation of OFI, the companies and their competitive edge)

    • Market description/information

    • Info/advice on raw materials price development (increasingly important)

    People & Passion


    Communication

    Communication

    • Should be clear, direct and precise

    • Internal

      • Contact persons

      • Speed, speed, speed

      • Openness

      • language

    • Avoid competition with sister companies

    • Prioritizing of resources

    People & Passion


    Attitude

    Attitude

    • Speed is of utmost importance (respond within 8 working hours)

    • Think long term

    • Be pro-active

    • Focus on adding to the value chain

    • Improvement culture

    • Set goals also for response time on various issues (for instance handling of complaints) and work to improve

    People & Passion


    Cooperation

    Cooperation

    • Internal business rules

    • Relations/confidence/trust

    • Common strategy within category

    People & Passion


    Ourselves the ofi industrial sales team

    Ourselves (The OFI Industrial Sales Team)

    • Do we have the “right” people?

      • Technical knowledge

      • Right attitude

      • Business case builders

    • Skills can always be improved (Orkla B2B2D and others)

    • Know the customers

    People & Passion


    Tools

    Tools

    • Check lists (ask the right questions)

    • C2C

    • OFI KAM model

    • Common CRM system (intranet based)

      • First step maybe share visit reports

    • Use the intranet – new version on the way

      • OFI presentation file (Power-Point) – new version on the way

      • Partner/customer overview (per company)

      • Country pages

      • Key Account pages

      • News corner

      • Who is who

      • OFI product finder – will be part of new version of intranet

        • With updated specifications (type Sonneveld Specs Plaza)

        • New product launches

      • Media space (contains logos, advertising, commercials etc.)

      • CSR/Environment information on Q & A page

      • OFI products, their main competitors and their USP’s

    • Customer plans (make a model like for category plans)

    People & Passion


    From sister companies

    From sister companies

    • Innovation

      • Keep it simple

      • Know what you have developed before

    • Technical support (there is lack of capacity)

    • Production flexibility

      • Tailor made

      • Packaging solutions

      • Service level

      • Lead time

    • Customer service second to none

    • Updated knowledge about legislation within category/market

    • Reduced delivery time/lead time (just-in-time)

    • Re-launches

    People & Passion


    Various

    Various

    • KAM must be the driver for OFI

    • Local company to be the category driver (for the country)

    People & Passion


    Intro top 5 wish list for common tools 10 01 2012 ibm

    Now

    • Group work

    • What are the 5 most important common tools that we would like to have? Do not necessarily limit yourselves to the points from last year.

    • Presentation – the list and why it is so?

    • Discussion and agreement on a common wish list

    • Who will be project responsible for each tool?

    People & Passion


    Intro top 5 wish list for common tools 10 01 2012 ibm

    Next

    • I will take up this list with the OFI MT and try to get both approval and resources.

    • The project responsibles will select a project team and together make a suggestion for the OFI MT to approve.

    • Approval from the MT

    • Implementation by the project teams.

    People & Passion


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