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September 5, 2013

NAAA Annual Convention. Southern Region Break-Out. September 5, 2013. Agenda. CFPB o verview How are consigners and a uctions i mpacted Service provider’s r ole Share IARA meeting with standard audit recommendation Discussion/Questions/Next Steps. CFPB Highlights.

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September 5, 2013

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  1. NAAA Annual Convention Southern Region Break-Out September 5, 2013

  2. Agenda • CFPB overview • How are consigners and auctions impacted • Service provider’s role • Share IARA meeting with standard audit recommendation • Discussion/Questions/Next Steps

  3. CFPB Highlights • Consumer Financial Protection Bureau (CFPB) established through Dodd-Frank • Protect consumers by regulating lenders • Ensure in compliance with all federal financial laws • Lender’s responsible for internal actions and their service providers • Many consignors are already subject to the CFPB’s enforcement authority • Likely be (if not already) subject to  supervisory authority by the CFPB  in the near future

  4. Putting the CFPB in Context • Committed to their mission • Broad, wide-ranging POWER • CFPB isapolicingagency • Investigativepowers,CivilInvestigationDemands,subpoenas • Examinations • Regulations • Bulletins • Strong on communication and collaboration • Data driven, scrutinize and suspicious of everything • Big on social media • Big on use of technology

  5. CFPB Audit Highlights Priorities • Compliance Management System • Effective communications • Board and management involvement/oversight • Training programs • Reliable data • Fair lending, Fair lending, Fair lending • Address complaint resolution • UDAAP • Policy and procedure documentation • 3rd party oversight

  6. CFPB Bulletins • Bulletin 2012-03, Service Providers • Written company vendor policy • Accountability • Conduct due diligence • Review policies and procedures, internal controls and training material • Include in contracts expectations about compliance as well as consequences for violations • Establish internal controls and on-going monitoring • Take prompt action to address identified problems • Bulletin 2013-06 Responsible Business Conduct • CFPB’s guidance to favorably affect the ultimate resolution of enforcement investigations • Self-policing • Self- reporting • Remediation • Cooperation

  7. How Are You and Your Clients Impacted? • Use of third-party service provider does not absolve Consignor of responsibility for compliance • Consignor is ultimately responsible for actions of their service providers • Policies and procedures to monitor and test for compliance of third party with federal consumer protection laws • Enforcement

  8. And the Fines Continue to Come • Capital One Bank • Liable for violations of 3rd party service providers • July 18, 2012: $150M in restitution; $60M in civil penalties • Discover Bank • Must hire independent auditors to monitor future compliance • September 12, 2012: $200M in restitution; $14M in penalties • American Express • New compliance obligations • October 1, 2012: $85M in restitution; $28M in penalties • US Bank • June 27, 2013: $6.5M

  9. Your Role • Talk with your legal and compliance department • Work with your clients and prospects as a resource to understand requirements, due diligence requests, standardization, etc • Familiarize yourself with the CFPB-they are everywhere and not going away • http://www.consumerfinance.gov/ • Twitter, Facebook, complaint portal, etc. • Join trade groups, find on-line sources for information from law firms and others, participate in webinars, and network • Know theCFPB’sphilosophies,“hottopics”,etc.

  10. Challenges for the Service Providers • Requests require time and resources • Current variances • Different formats • Different wording and number of questions • Various turnaround times • Different methods for requesting • Entity –direct or independent • Email, formal due diligence document, or automated process

  11. Review CFPB Auction Standards Survey Results • IARA conducted a confidential survey • Goal to develop standardized industry compliance process • 23 organizations participated in the survey • 65% already have some type of program for 3rd party vendors • 53% have program for auctions • 40% have vendor management group • 70% feel there should be industry standards • 67% feel auctions are somewhat in compliance

  12. Need/Benefit of Standardized Audit Process for Auctions • 70% responded you would like to see a standardized compliance process • Current state of industry • Consignors • Service Providers • Audit/due diligence questions • 80% are standard • 20% specific to the client

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  17. Questions and Discussions • Presentation will be available • This presentation is for general information and is not intended to be legal advice • Thank you

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