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Colruyt PowerPoint PPT Presentation


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Colruyt. Core Beliefs Catholicism Right to Privacy Social Action by church State Responsibility Right private property Right of workers. Colruyt. Cont’d Living Wage Job Security Worker Responsibility. Colruyt. Socialism/Marxism Learn to question ideas Learn to argue rationality

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Colruyt

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Colruyt

Colruyt

Core Beliefs

Catholicism

Right to Privacy

Social Action by church

State Responsibility

Right private property

Right of workers


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Colruyt

Cont’d

Living Wage

Job Security

Worker Responsibility


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Colruyt

Socialism/Marxism

Learn to question ideas Learn to argue rationality

Reject rationality as sole determinant

Accept Emotionality

Question different models


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Colruyt

Post Modernism

Marxism and Catholicism are two Grand Narratives which individuals use to explain the world and direct action

Modernism

“in any science which legitimizes itself by referring to some grand narrative such as the rational subject”


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Colruyt

Cont’d

A work or view becomes postmodern if it was first modern

Post modernism is XXX and recurrent


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Colruyt

Post modernism does not hold in inevitable progress arising from human action

Rationally argued positions do not constitute the totality of knowledge

Lyotarch holds that discussion and conflict lead to new inventions

Dissension is kept alive by equal access for all to information


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Cont’d

Message interpretation is contextual and fluid and culturally dependent

Need information from multiple sources

Flemish and French cultures


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Colruyt

Communication

“It is urgent that we learn to communicate. Check whether words mean the same for all parties; they seldom do. …achieve understanding of the position of the other…”

Business Model:

+10

-10

1


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Colruyt

Role of IT

Organize operations around the computer

What we cannot do with the computer we won’t do at all

IT has commercial consequences: Some products cannot be sold.


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Colruyt

ISID

…how do I stay informed? I turn on my monitor and scan memos which upper management have received and sent. I scan one hundred memos and that gives me good insight in to the issues. Then I make my rounds….


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Colruyt

ISID

…to understand society one needs many models - economic, social, capitalistic, Marxist, etc. They embody a collective intelligence which is activated by open communication among individuals. It occurs in meetings, on the telephone and by using ISID. Communication is key to company success….


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Colruyt

ISD

a) User describes how IS improves the job performance

b) Calculate IS contribution to company

c) Calculate IS development cost

d) Calculate how much he is willing to pay for IS development


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Colruyt

Cont’d

e) Calculate maintenance cost

The request goes to steering committee and then to IS department


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Colruyt

First the IS department planned IS development and selected projects

Second the users selected the systems

Led to an enormous increase in IS development


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Colruyt

Outsourcing

“Because of the huge outlays the role of the IS department and outsourcing have been debated vigorously. In the end we concluded that outsourcing inevitably leads to a loss of control.”


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Colruyt

Work Roles

“…shows me a competition’s flyer, stating a lower price, then I give an immediate price reduction.”

Clerks also exercise power over job choice -

customer checkout

reshelving


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Colruyt

Cont’d

Decision Making

Independent decisions

group decisions

Consensus/Dissensus


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Colruyt

Emotions

“Someone says, “I feel discouraged you backed me into the corner.” That person speaks about his emotions. When others understand these emotions that creates an environment for human interaction. Rationality and emotionality should be open for discussion.


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Corporate Norms

Incorrect Flemish/French translation. Led to unpleasant exchange of ire between translator and employee.

Colruyt intervened and set limits to exchange. Criticizing is fine but no invectives.


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Colruyt

Development and Training

1) Questioning during meetings about situation, decisions, and rationality of assertions create high levels of stress and safeguards are needed to keep stress within acceptable limits.


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Colruyt

2) Training involves self-empowerment

self-expression

assertiveness

communicative

competence


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Colruyt

Organizational Structure

1) Hierarchical but flat

2) Functional groups that form around a specific problem and then disband

3) Management does not emphasize the hierarchy

4) Power is not assigned from the top but instead acquired by individuals


Colruyt

Figure 1: Approximate Colruyt Organization Chart

President

and Board of Directors

Director

Personnel

Director

Warehousing

Director

Food Distribution

Director

Technical

Services

Director

Sales

District Manager

Section Manager

Store Manager

Shop-Floor Employees

Shop-Floor Employees


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