Colruyt. Core Beliefs Catholicism Right to Privacy Social Action by church State Responsibility Right private property Right of workers. Colruyt. Cont’d Living Wage Job Security Worker Responsibility. Colruyt. Socialism/Marxism Learn to question ideas Learn to argue rationality
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Right to Privacy
Social Action by church
Right private property
Right of workers
Learn to question ideas Learn to argue rationality
Reject rationality as sole determinant
Question different models
Marxism and Catholicism are two Grand Narratives which individuals use to explain the world and direct action
“in any science which legitimizes itself by referring to some grand narrative such as the rational subject”
A work or view becomes postmodern if it was first modern
Post modernism is XXX and recurrent
Post modernism does not hold in inevitable progress arising from human action
Rationally argued positions do not constitute the totality of knowledge
Lyotarch holds that discussion and conflict lead to new inventions
Dissension is kept alive by equal access for all to information
Message interpretation is contextual and fluid and culturally dependent
Need information from multiple sources
Flemish and French cultures
“It is urgent that we learn to communicate. Check whether words mean the same for all parties; they seldom do. …achieve understanding of the position of the other…”
Role of IT
Organize operations around the computer
What we cannot do with the computer we won’t do at all
IT has commercial consequences: Some products cannot be sold.
…how do I stay informed? I turn on my monitor and scan memos which upper management have received and sent. I scan one hundred memos and that gives me good insight in to the issues. Then I make my rounds….
…to understand society one needs many models - economic, social, capitalistic, Marxist, etc. They embody a collective intelligence which is activated by open communication among individuals. It occurs in meetings, on the telephone and by using ISID. Communication is key to company success….
a) User describes how IS improves the job performance
b) Calculate IS contribution to company
c) Calculate IS development cost
d) Calculate how much he is willing to pay for IS development
e) Calculate maintenance cost
The request goes to steering committee and then to IS department
First the IS department planned IS development and selected projects
Second the users selected the systems
Led to an enormous increase in IS development
“Because of the huge outlays the role of the IS department and outsourcing have been debated vigorously. In the end we concluded that outsourcing inevitably leads to a loss of control.”
“…shows me a competition’s flyer, stating a lower price, then I give an immediate price reduction.”
Clerks also exercise power over job choice -
“Someone says, “I feel discouraged you backed me into the corner.” That person speaks about his emotions. When others understand these emotions that creates an environment for human interaction. Rationality and emotionality should be open for discussion.
Incorrect Flemish/French translation. Led to unpleasant exchange of ire between translator and employee.
Colruyt intervened and set limits to exchange. Criticizing is fine but no invectives.
Development and Training
1) Questioning during meetings about situation, decisions, and rationality of assertions create high levels of stress and safeguards are needed to keep stress within acceptable limits.
2) Training involves self-empowerment
1) Hierarchical but flat
2) Functional groups that form around a specific problem and then disband
3) Management does not emphasize the hierarchy
4) Power is not assigned from the top but instead acquired by individuals
Figure 1: Approximate Colruyt Organization Chart
and Board of Directors