COMMUNICATION notes pages 4-6. Michigan Merit Curriculum. Standard 7: Social Skills 4.9 Demonstrate how to apply listening and assertive communication skills in situations that may involve parents, family members, other trusted adults, peer, boyfriends/girlfriends, and health professionals.
How is the communication process altered when you and the same friend talk on the phone?
What happens when you and the same friend “talk” via e-mail or texting?DISCUSSION
When the message to be delivered has a strong emotional content, it is best to use an “I” message.
“I feel unappreciated when you ignore me when you are with your friends because I care about you.”
Validating – to acknowledge the value of their issues and feelings. Show appreciation for their efforts and actions. “I appreciate your willingness to resolve this matter.”
Give the person a turn to speak.
Avoid shouting the person down.
Don’t bring the person’s character or personality into the discussion.
Keep the tone friendly.
Use constructive criticism, non-hostile comments that point out problems and have the potential to help a person change.
Avoid attacking the other person. Avoid placing blame or resorting to name-calling.
Start with an “I” message, then point out what the person is doing or has done, and describe a better way to do it.
“I really dislike missing the opening of the show. Please try to arrive earlier next time.”