The Challenge of Integration Taking an Enterprise-wide Approach. Designing and Implementing e-Government: Key Issues, Best Practices and Lessons Learned April 2005. Greg Georgeff Corporate Chief Information Officer Government of Ontario, Canada. Outline. The Ontario Government Context
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The Challenge of Integration
Taking an Enterprise-wide Approach
Designing and Implementing e-Government: Key Issues, Best Practices and Lessons Learned
Corporate Chief Information Officer
Government of Ontario, Canada
Province of Ontario
Government is Heavily Dependent upon I&IT
Why Must We Connect?
Opportunity to share solutions and avoid duplication across organizations
People Working Together Create Better Solutions
Public Policy Issues are Increasingly Complex & Multi-jurisdictional
Today, Technology Provides Opportunities to Transform Organizations to Connected Entities
The Public Expects Seamless Service
Integrated, cross-jurisdictional service delivery through multiple channels that is customer-focused, seamless and convenient
Develop enterprise management systems and approaches that drive more value from existing investments
Living within our means
Connecting government and citizens through increased transparency and citizen engagement opportunities
Multi-jurisdictional collaboration to
drive social develop-
competitiveness and regulatory
Vision: I & IT will be used effectively to:
I&IT Organization Model
Seven I&IT clusters
serving 25 ministries; strong
Corporate CIO model
Economic & Business
Plus numerous program-specific initiatives
Services to Seniors: Current State
Services to Seniors: Future State
Standardized. Efficient. Integrated. Cost effective. Customer-focused.
Redundant. Inconsistent. Incompatible. Expensive. Resource intensive.
admin $$ cut by 1/3
A customer-centred approach internally to support a customer-centred approach externally…
Ontario’s economic prosperity and quality of life depend on how well various sectors are managed to deliver the best possible outcomes for citizens.
The services these sectors provide often involve multiple ministries, the broader public sector, other levels of government, the not for profit sector and the private sector.
The Ontario government is leading and supporting this transformation with several sectoral reform initiatives as part of its e-Ontario strategy.
Land Information Ontario was designed to ensure that important geo-spatial data sets exist and are accessible to those who need them.
The information can be used to produce web-enabled maps for land-use planning, information for the convenient and efficient routing of school buses, a register of economic development sites, records of air quality over time, a digital road network to redirect ambulances and data to develop forest fire scenarios.
Structural change has been part of the solution including:
Improved governance has been achieved through:
A Spectrum of Delivery Options
Government Information Centres
Integrated Deliveryof Technical and SpecialistServices -One Window
Ministries working in clusters for I&IT, Integrated Policy, Program &
Intergovernmental Affairs & Local Government
Information & Information Technology
Enterprise-Wide Business Support Services
While there is still a long way to go,
Ontario is well on the way!