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Simplifying Application Management

Simplifying Application Management. CIO Strategies SummIT, Mumbai. Rajesh Raghavan. 23 Jun 2011. What’s your “Null Release” cycle time?. What is the “Null Release” ?

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Simplifying Application Management

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  1. Simplifying Application Management CIO Strategies SummIT, Mumbai Rajesh Raghavan 23 Jun 2011

  2. What’s your “Null Release” cycle time? What is the “Null Release” ? “If we changed one line of code in our application (or system), how long would it take us to deploy it into production using our regular release process?” SERENA SOFTWARE INC.

  3. How Long Does It Take To Release? Source: Forrester – February 2011 “Five Ways To Streamline Release Management” SERENA SOFTWARE INC.

  4. Simplifying Application Management Automate Release Management Adopt Agile & Lean ITSM SERENA SOFTWARE INC.

  5. Release Management SERENA SOFTWARE INC.

  6. Negative impact on business… 60% INFRASTRUCTURE 60% of all application failures are release and configurationrelated. (IDC Survey 2009) Over 75% of operation teams’ time is spent on managing applications. (Forrester, 2009) SERENA SOFTWARE INC.

  7. Key DevOps Challenges Presentation Physical Servers Updates Bi Weekly Deployment Weekly Auditing Weekly Major Release Monthly Recovery Emergency Development Middleware Virtual Servers QA Database Cloud Servers Operations • Application Complexity & Dependencies • Distributed, • Heterogeneous Data Centers DEVOPS TEAMS SERVICE TASKS APPLICATION TIERS INFRASTRUCTURE • Growing Volume & Frequency of Changes • Handover Errors/Bottlenecks Across Teams SERENA SOFTWARE INC.

  8. Automation Engine OUT Standardization Interface IN The Future – Release Automation Release Planning & Tracking Standardize & Streamline Process Manageability, Visibility, Control 3rd Party Integration Physical Servers Development Deploy Maintain Virtual Servers QA Remediate Recover Cloud Servers Operations Smoothen Handoff & Identify Bottlenecks Leverage Existing Investments De-risk Deployment & Increase Throughput SERENA SOFTWARE INC.

  9. So … Where should you start? • Start with Release Control to address: • Audits • Emergency releases • Undocumented processes • Poor visibility and communication • Start with Release Vault to address: • Multiple sources of released code • Unsecured production code • Incomplete code audit trail Release Control Release Vault Confident Release Management Release Automation • Start with Release Automation to address: • Error-prone deployment • High Volume and high Frequency due to Change • Multiple release destinations SERENA SOFTWARE INC.

  10. Forrester Recommendations • Start your work at the beginning of the pipeline • Find like-minded operations professionals and get them onboard • Admit to your own technical debt • “Go cloud” – even if it is a private one • Find your “null release” and track it • Automate, automate, automate • Don’t overcomplicate your ALM efforts… SERENA SOFTWARE INC.

  11. Agile & Lean ITSM SERENA SOFTWARE INC.

  12. Agile & Lean ITSM drives IT-Enabled Business Growth Sloan’s IT Alignment & Efficiency Survey High 11% Alignment Trap 7% IT Enabled Growth Alignment (Agile) Maintenance Zone 74% Well Oiled IT 8% Low High Efficiency (Lean) 504 Respondents Evaluated on IT alignment and efficiency Source: MIT Sloan Management Review SERENA SOFTWARE INC.

  13. Time to Value Curve – Traditional ITSM Productivity • Issues & Risks • Business is a moving target • Users not clear on what they are getting • Heavy resource burden • Significant learning curve • Large up front investment with long wait time for payback Time to Goal Goal Productivity Level Current Productivity Level Development Runway: 5 – 6 Months Purchase Approval Go Live Time SERENA SOFTWARE INC.

  14. Shorten the Runaway X Traditional  Adaptable SERENA SOFTWARE INC.

  15. Time to Value Curve – Adaptable ITSM “Two Wave” Affect Accelerated Time to Goal Productivity Time to Goal Incremental Improvements Implement OOTB Goal Productivity Level Current Productivity Level 6 – 8 Weeks Purchase Approval Model Deploy Go Live Time SERENA SOFTWARE INC.

  16. SERENA SOFTWARE INC.

  17. Thank You! ITSM Experience Global Scale ITSM Solution Process Leader 15,000 customers ALM market leader IT process expert Leading process platform 2,000 SBM customers 10,000 process apps SBM for ITSM 300+ ITSM customers ITSM process content Process-based ITSM Request-to-fulfillment ITIL V3 compliant Serena: Leader in IT Process Solutions SERENA SOFTWARE INC.

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