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Helping Your Spanish-Speaking Patients. Kathryn Birkhead Director of Diversity and Inclusion Jones Center. Who are the Latinas we’re serving? Authorized migrants--52% are female Unauthorized migrants--42% are female. Who are the Latinas we’re serving?.

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Helping Your Spanish-Speaking Patients

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Helping your spanish speaking patients

Helping

Your

Spanish-Speaking

Patients


Helping your spanish speaking patients

Kathryn Birkhead

Director of Diversity and Inclusion

Jones Center


Helping your spanish speaking patients

Who are the Latinas we’re serving?

  • Authorized migrants--52% are female

  • Unauthorized migrants--42% are female


Who are the latinas we re serving

Who are the Latinas we’re serving?

  • Mexico is the largest single source of migrants

  • Also many from Central America, particularly El Salvador and Guatemala

  • 52% have been in the U.S. for less than 5 years


Who are the latinas we re serving1

Who are the Latinas we’re serving?

  • 62% lack a high school diploma

  • 57% do not speak English well

  • or do not speak it at all


Latino values

Latino values

  • Familia - Centered on the family

  • Cariño – Nurturance

  • Atención – Attentiveness

  • Empatía - Empathy

  • Respeto - Unconditional regard

  • Idioma nativo - Home language

NCLR


Helping your spanish speaking patients

Latino family values

  • Responsibilidad - Personal sense of responsibility

  • Compromiso - Commitment

  • Educación – Education, manners. character

  • Tradiciones culturales - Cultural knowledge and tradition

  • Sabiduría de los antepasados - Ancestral wisdom


Reasons for not receiving health care

Reasons for not receiving health care

  • Language

  • Cost

  • Too long till appointment

  • Lack of transportation

  • Distance

From César Compadre, UAMS


Helping your spanish speaking patients

When was your last routine check up?

Never: 36.6%

From César Compadre, UAMS


Helping your spanish speaking patients

  • Barriers to health care

  • Language

  • Lack of knowledge about system

  • Lack of immigration documents

  • Lack of providers with whom they feel comfortable

  • Lack of health insurance

From César Compadre, UAMS


Helping your spanish speaking patients

General Guidelines for Working with Spanish-speaking patients

  • Make a note of their language on their files

  • Use their last name with their title (Mr., Mrs., Miss, etc.)

  • Respect modesty

  • Make signage, appointment reminders, etc. in Spanish

  • Use a trained interpreter—not a family member!


Helping your spanish speaking patients

  • Interpreters

  • Trustworthiness

  • Ethical considerations

  • Technical skills

  • How to interact

  • Advantages of face-to-face interpreters


Helping your spanish speaking patients

  • Help with low literacy patients:

  • Use visual instructions; help the patient practice

  • Present information simply and concretely

  • Keep the message to a few key points

  • Avoid unnecessary details

Source: Laura Owens and Debra Walden, Arkansas State University


Helping your spanish speaking patients

  • Help with low literacy patients:

  • Sit with them rather than standing

  • Speak slowly and listen carefully

  • Ask “What are your questions?”

  • rather than “Do you have any questions?”

  • Use orienting statements—”Now we’ll talk about your diabetes.”


Helping your spanish speaking patients

Find out how you’re doing culturally:

http://www11.georgetown.edu/research/gucchd/nccc/features/CCHPA.html


Helping your spanish speaking patients

For more information:

www.pewhispanic.org

www.nclr.org

www.cancer.org


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