Mo 260 seminar three
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MO 260-Seminar Three. Scheduling & Managing Appointments, Telephone Techniques, Patient Reception & Processing. http://www.youtube.com/watch?v=njcUMcALEwk. Agenda. Review Unit 2 Week 3 Deliverables Appointment Scheduling New Patients Established Patients Verbal and Written Communication

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MO 260-Seminar Three

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Mo 260 seminar three

MO 260-Seminar Three


Scheduling managing appointments telephone techniques patient reception processing

Scheduling & Managing Appointments, Telephone Techniques, Patient Reception & Processing

http://www.youtube.com/watch?v=njcUMcALEwk


Agenda

Agenda

  • Review Unit 2

  • Week 3 Deliverables

  • Appointment Scheduling

  • New Patients

  • Established Patients

  • Verbal and Written Communication

  • Telephone Techniques


New patient vs established patients

New Patient vs. Established Patients

  • What is the major difference?

  • What do we do different?

  • What do we collect from a new patient?

    • #1-

    • #2-

    • #3-


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