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MO 260-Seminar Three. Scheduling & Managing Appointments, Telephone Techniques, Patient Reception & Processing. http://www.youtube.com/watch?v=njcUMcALEwk. Agenda. Review Unit 2 Week 3 Deliverables Appointment Scheduling New Patients Established Patients Verbal and Written Communication

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scheduling managing appointments telephone techniques patient reception processing
Scheduling & Managing Appointments, Telephone Techniques, Patient Reception & Processing

http://www.youtube.com/watch?v=njcUMcALEwk

agenda
Agenda
  • Review Unit 2
  • Week 3 Deliverables
  • Appointment Scheduling
  • New Patients
  • Established Patients
  • Verbal and Written Communication
  • Telephone Techniques
new patient vs established patients
New Patient vs. Established Patients
  • What is the major difference?
  • What do we do different?
  • What do we collect from a new patient?
    • #1-
    • #2-
    • #3-
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