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N3 Broadband Migration Customer Workshop. Neil Jackson N3SP Programme Manager. Domestics. Agenda. Objectives of the day. The objectives of today are to: Provide details of the N3 broadband migration Present a product overview of IPstream Outline the network migration strategy

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n3 broadband migration customer workshop

N3 Broadband Migration Customer Workshop

Neil Jackson

N3SP Programme Manager

slide4

Objectives of the day

  • The objectives of today are to:
  • Provide details of the N3 broadband migration
  • Present a product overview of IPstream
  • Outline the network migration strategy
  • Provide an opportunity for questions and answers
  • Outline the customer order process
context for change
Context for change
  • N3 Live for 4 years
    • New Catalogue Services added
    • Full Catalogue refresh
    • Individual site migration activity
  • First new technology with mass applicability
    • Performance and cost improvements
  • Unprecedented in life of N3 or NHS Net!
    • Benefits significant proportion of the estate (c. 12,000 sites)
n3 adsl configuration
N3 ADSL Configuration

Datastream CAL

Primary via IPstream Max Premium

  • Re-used :-
  • N3 Customer Router
  • PSTN Line
  • ISDN
  • Only the ADSL
  • Service is changed

Primary via Fixed Rate Datastream

N3 Core Network

DSL

Network

IPstream Central

Backup via ISDN

ISDN

N3 Customer Router

Local Network

characteristics of ipstream
Characteristics of IPstream
  • Rate Adaptive – variable bandwidth
  • Shared with non NHS, including domestic use
  • QoS ‘marked’ but not ‘policed’ end to end
  • N3SP currently do not consider it suitable for voice
  • More cost effective than Datastream
  • Capabilities and performance proven with extended trial
  • More resilient than Datastream
    • Failover capability in ‘core’ through use of ‘BT Central’
    • Does not use CALs (aggregation points)
  • IPstream has upgrade path into 21CN product set
ipstream trial
IPstream Trial
  • 45 Sites – geographically dispersed*, chosen to represent different aspects of NHS ADSL sites
  • Sites migrated using a new PSTN and IPstream service, which would differ from mass migration
  • Remote migration was not tested in the trial
  • Sites were surveyed before and after the new service for user perception of performance
  • In addition speed tests have been done at several sites and probes installed

* Dorset, Leicestershire, Surrey and London

profile of trial sites
Profile of Trial Sites
  • All formerly 1Mb/s ADSL services*
  • 29 EMIS LV, 3 EMIS PCS, 5 Vision, 3 iSoft Synergy, 5 Mental Health
  • 26 Main GP sites, 14 Branch
  • Variety of VPN configurations

* Except 5 Mental Health sites with no previous N3 connection

customer perception feedback
Customer Perception Feedback
  • 45 questionnaires returned (from 40 sites)
    • 35 perceived either an ‘improvement’ or ‘no change’
    • 5 perceived deterioration *
  • 5 questionnaires returned from new sites
    • All of them satisfied/extremely satisfied with service

* All were associated with issues not related to IPstream

network setup results
Network Setup Results
  • Maximum Stable Rate (MSR)
    • Downstream
    • 70% over 6Mb/s
    • 100% over 2Mb/s
    • Upstream
    • 95 % over 800kb/s
    • 100% over 400kb/s
slide14

Average Down Speed at Trial Sites

Averagedownspeed at trial sites

conclusions
Conclusions
  • IPstream offers significant benefits
  • Small possibility that some locations may not benefit
  • Issues during trial mostly linked to new PSTN or local configuration
  • Upgrade main & branches for maximum benefit
  • Change DNS and web proxy settings for branches into N3 directly
  • Outstanding questions over mass migration will be validated in phases 2a and 2b
  • Trial findings have been reviewed with and accepted by the GPITC of the BMA
funding
Funding
  • NHS sites migration funded
  • Locally funded DSL ‘top-ups’ not required
  • Locally funded PC upgrades may not be required
    • Local decision to evaluate
timeline

February 08

May 08

June 08

November 07

Timeline
  • 1st trial
  • (Phase 1)
  • November 2007
  • 45 small sites
  • Feedback on product performance
  • 2nd trial (Phase 2a)
  • February 2008
  • 38 small sites
  • Test migration process
  • Pilot
  • (Phase 2b)
  • May 2008
  • 200 sites
  • Test mass migration process
  • Mass migration
  • (Phase 3)
  • June 2008
  • 12 months
  • CAL by CAL
new broadband product ipstream

New broadband product: IPstream

Dean Smith

N3SP Network Architect

slide20

IPstream

  • Rate Adaptive broadband service
  • Similar to home broadband but N3 utilises the Max Premium or Business variant
  • Offers increased upstream bandwidth over residential offering. Up to 832 kb/s
ipstream benefits
IPstream - Benefits

IPstream is a fast broadband service that has been proven to bring the NHS:

  • Consistent 2 Mb/s download and 600 kb/s upload for Faster local applications performance
  • Higher Main and Branch speed
  • Ability to make the transmission of scanned documents more efficient
  • Faster downloads for software downloads/patches
  • Improved Internet browsing speed
ipstream speed
IPStream Speed

Upstream and Downstream speeds affected by 2 factors

  • Line Rate negotiated by the DSL Equipment
    • Standards based
    • As the line gets noisier…bandwidth is reduced
    • Distance and Line Quality affect noise
  • Throughput achieved End-to-End
    • Max Premium is given preferential treatment to Max within BT Wholesale
    • Residential throughput affected by congestion within the Service Provider Network.
    • N3SP and NHSCFH have control of this factor
maximum stable rate msr
Maximum Stable Rate (MSR)
  • 10 day ‘settling’ period
  • Router and Exchange equipment synchronise
  • Variance in speed during this time
  • Maximum Stable Rate determined by BT Dynamic Line Management
  • Not an upper limit but a benchmark used within BT Wholesale
ipstream vpns and voip
IPstream: VPNs and VoIP
  • N3 VPNs
    • May need a router upgrade if Cisco1701
    • Higher throughput requires more CPU for encryption
    • Prior to migration, VPN will be enabled over backup circuits
  • Voice over IP
    • Currently not supported for business critical voice services
    • N3SP continuing to look at solutions
quality of service
Quality of Service
  • QoS
    • N3 Model Implemented on all services
    • End to End marking will be maintained
    • Not recognised across IPstream

N3 QoS Marking & Policing

Preferred to

Residential

Full N3 QoS

Model

Application Flow

N3 Core Network

IPstream

LAN

N3 Central

Aggregation Routers

N3 Customer

Router

core infrastructure
Core infrastructure
  • Two DSL aggregation PoPs
  • Each with 622Mb/s central
  • Direct DWDM connections to Internet Gateway
  • Allows other broadband offerings and other suppliers to be connected in the future
core infrastructure1

N3 Core

N3 PoP

N3 PoP

Faraday

N3 PoP

Colindale

N3 PoP

N3 Internet

Gateway

DSL Aggregation

Infrastructure

DSL Aggregation

Infrastructure

IPstream

Other BroadBand

Core Infrastructure

DWDM Ring

mass migration technical
Mass migration: Technical
  • CAL by CAL migration
  • No impact to firewall configuration
  • 3 Stages
    • N3SP remote router preparation
      • No interruption to service
    • Supplier migration to IPstream
      • Max one hour downtime, backup service maintained
    • N3SP remote configuration update
      • New SIN allocated
      • No interruption to service (except VPN)
main and branch connections
Main and Branch connections
  • Main and Branch migrated independently
  • N3SP re-build VPN configurations after migration
    • May incur downtime
  • Optimisation of systems to minimise disruption
n3 broadband migration

N3 Broadband Migration

Neil Jackson

N3SP Programme Manager

broadband migration
Broadband Migration

The future?

Mar ‘04

Original 7 year

contract agreement

Now

3 years on

service contract renewal

DataStream

IP Stream

21CN? LLU?

Today’s

migration -

a stepping

stone for future

technology

development

Allows customers

access to new

technology developments

Allows NHSCFH to access

best commercial terms &

best value for NHS

Catalogue

services provided

on 3 years terms

scope connections being migrated
Scope - Connections Being Migrated
  • All Datastream connections
    • For identified catalogue services
    • Mass migration
  • Exclusions
    • Community of Interest Networks (CoINs)
    • Kingston-Upon-Hull
new catalogue services
New Catalogue Services

IPstream primary

+ 128kb/s ISDN backup line

N3-2-52

IPstream primary

+ 256kb/s ISDN backup lines

N3-2-53

2Mb/s Private Circuit primary

+ IPstream backup

N3-2-54

10Mb/s Ethernet primary

+ IPstream backup

N3-2-56

catalogue services
Catalogue Services

N3-2-1, N3-2-2, N3-2-10, N3-2-18, N3-2-19, N3-2-21, N3-2-22

N3-2-52

N3-2-11, N3-2-23, N3-3-1

N3-2-53

N3-2-3, N3-2-4, N3-2-12, N3-2-13, N3-2-24, N3-2-25, N3-3-2

N3-2-54

New service

N3-2-56

datastream catalogue services
Datastream Catalogue Services
  • No new Datastream orders will be delivered
  • Immediate DSL requirements will be delivered with IPstream
other services
Other services
  • Non DSL services not in scope for mass migration
mass migration strategy
Mass Migration strategy
  • Datastream connections
    • CAL by CAL
    • No impact to firewalls
    • Remote process
    • Re-use equipment (in most cases)
    • Seamless
    • Limited downtime
special considerations
Special Considerations
  • Bespoke
  • Load Balanced
  • Out of Limits
mass migration implementation
Mass Migration Implementation

Migration Manager places IPstream order in N3 CRM

  • N3SP remote router preparation
    • No interruption to service
  • Supplier migration to IPstream
    • Max one hour downtime, backup service maintained
  • N3SP remote configuration updated
    • New SIN allocated
    • No interruption to service (except VPN)

N3SP email the Migration Manager to confirm the order has been received

N3SP begin processing the order CAL by CAL

N3SP email the Migration Manager to advise of the date of migration

The migration to IPstream takes place – 3 stages

mass migration implementation1
Mass Migration Implementation

Migration Manager places IPstream order in N3 CRM

N3SP email the Migration Manager to confirm the order has been received

N3SP begin processing the order CAL by CAL

N3SP email the Migration Manager to advise of the date of migration

The migration to IPstream takes place – 3 stages

N3SP will email the Migration Manager to confirm the migration has been completed – returned SRC required

vpn migration strategy
VPN migration strategy
  • Migrated independently
  • Remote reconfiguration work required
pc dsl strategy
PC + DSL Strategy
  • PC + DSL
    • Part of mass migration
customer migration handbook

Customer Migration Handbook

Martin Liversage

N3SP Client Engagement Team

slide50

Migration Manager

Responsible for the Migration project

Placing Orders on CRM

Primary contact for day to day updates as required

Deputy Migration Manager

As above when required

Communications Manager

Responsible for cascading any Migration updates and messages to the wider PCT/ Trust community

Roles explained

Please update the N3SP Helpdesk on 0800 085 0503 option 3 if these details change, they are how we will contact you about the migrations

slide51

Customer Migration Handbook

Background

Reasons for New Technology

Which Services are included

CoINs

Kingston Upon Hull

Self Funding Customers

slide52

Customer Migration Handbook

Background

Product

Results of the trial

Description and benefits

What speeds can be expected

IPstream and other N3 products

Technology and infrastructure

slide53

Customer Migration Handbook

Background

Product

Migration Strategy

Funding policy

Timescales

How it will happen

The impact of the change

slide54

Customer Migration Handbook

Background

Product

Migration Strategy

Step by step guide

End to end process will be explained in detail after the break

slide55

Customer Migration Handbook

Background

Product

Migration Strategy

Step by step guide

Communications

Implementation timescales

Project Updates

How to contact N3SP

slide56

Customer Migration Handbook

Background

Product

Migration Strategy

Step by step guide

Communications

Letter Template

coffee break
Coffee break….

Followed with Step by Step guide and demo of order process – live!

slide58

Step by step guide

The Migration Manager attends an N3 Customer Migration Workshop

N3SP begin processing the order as per the Migration Strategy

The Migration Manager receives an email from N3SP directing them to the N3 Broadband Migration Customer Handbook and prompting them to log on to the N3 CRM

N3SP email the Migration Manager to advise of the date of migration

The migration to IPstream takes place

  • The Migration Manager logs into the N3 CRM and for each site, choose one of the following options:
    • Agree proposed service
    • Cease current service
    • Not responsible for this site

N3SP email the Migration Manager to confirm the migration has been completed

The Migration Manager will be required to return a Service Readiness Certificate within 10 working days to confirm the service is working as expected

N3SP email the Migration Manager to confirm the order has been received

review and close

Review and Close

Neil Jackson

N3SP Programme Manager

what we need you to do
What we need you to do…
  • Please make the decisions needed
  • If some orders will be delayed; tell us
  • If you have any queries or concerns – get in touch!
migrations process incentive
Migrations Process Incentive

Balloon Trip

Two prizes, each prize for two people

- Bristol International Festival, Saturday August 9th(southern-based workshop)

- Northampton Festival, Friday 15th August (northern-based workshops)

Criteria

Workshop attendees only will be eligible for the draw, although prize may be transferred

All orders (as allocated by CRM) to be placed by the 31st March 2008

Winners will be notified by 30th April 2008

Decision of N3SP final

* in the event of circumstances beyond N3SPs control, N3SP retain the right to offer a prize of alternative value

more information
More information

Website: www.n3.nhs.uk/broadbandmigration

N3SP Helpdesk

0800 085 0503

Option 3

slide66

Review

The objectives of today were to:Provide details of the N3 broadband migrationPresent a product overview of IPstream Outline the network migration strategy Provide an opportunity for questions and answersOutline the customer order process

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