The Use Of Change Management In Process Improvement. Damon Werner, MBB. Director of Business Process August, 2013. Agenda. Introduction and Background View on the role of Change Management in Process Improvement Project Success vs. Organizational Readiness Methodology and Tools of choice
Damon Werner, MBB
Director of Business Process
The Threats and Opportunity Matrix is completed early on as soon as leaders have committed to champion the changeCreating A Shared NeedTool: Threat vs. Opportunity Matrix
Helping team members think
about the future they are
working to create
1. Imagine a point in the future when the project has been very successful.
2. Find words to describe what you would see, hear, feel as you observe key constituents functioning in the new, changed state.
3. Collate, debate, reach consensus, "test" on others and modify
Shared Visions Come From Collective Efforts That Reflect Individual Perspectives
Imagine a chance meeting of a team member and a key stakeholder in a empty elevator. The ride is 90 seconds.
Describe the need for change and vision of the new state, as if answering the question “Why are we doing this?” Address the following elements:
Where are we
What others can do
Team members practice this “speech” so they can convey a uniform message to others
Shaping A VisionTool: Elevator Speech – Communicating the Vision
% of Population stakeholder in a empty elevator. The ride is 90 seconds.
ResistorsMobilizing CommitmentAdoption Strategy
The Stakeholder Analysis helps the team answer the questions:
The TPC Analysis seeks to identify, label and understand sources of resistance, and help build a specific strategy to use to influence and gain support
Source of Resistance
Definition: Causes of Resistance
The 3 Ds are used to generate evidence or proof of the opportunity. It also helps to create a robust communication plan/story for the change.Mobilizing CommitmentTool: 3Ds
Need to Get
Types of Proof
Types of Proof
Need to Get
Tactics & Tools Include: Influence Strategy
Used For: Identifying what the issues are, who can best influence, and how can they be best influenced
Who are two of your most important stakeholders? opportunity. It also helps to create a robust communication plan/story for the change.
What are their:
Influence StrategiesExerciseIdentify the Stakeholders for your project
Skewed Adoption Curves in Technology Organizations opportunity. It also helps to create a robust communication plan/story for the change.
Downsizing and Change Management
Change Management and CustomersQuestions or Other Topics
Normal Curve opportunity. It also helps to create a robust communication plan/story for the change.