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Rollebeskrivelser

Rollebeskrivelser. Service Desk medarbejder. Service Desk medarbejderen er hovedansvarlig for at få registreret og behandlet brugernes sager (Incidents og Service Requests) korrekt.

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Rollebeskrivelser

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  1. Rollebeskrivelser • Service Desk medarbejder

  2. Service Desk medarbejderen er hovedansvarlig for at få registreret og behandlet brugernes sager (Incidents og Service Requests) korrekt.

  3. I tilfælde af Incidents er Service Desk medarbejderen ansvarlig for at sikre genetablering af det normale serviceniveau så hurtigt som muligt og med mindst mulig afbrydelse for brugerne. Service Desk medarbejderne skal: • 2nd line supporter

  4. 2nd line supporteren skal:

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