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Lessons Learned: EMS Implementation at Battelle and the Private Sector

Lessons Learned: EMS Implementation at Battelle and the Private Sector. Bet Zimmerman, CEP, EMS-A PNNL, ESH&Q EFCOG Conference March 9, 2005. Outline. Typical Challenges Organizational Change Success Factors Biggest mistakes I’ve seen Keys to success Questions. Typical Challenges.

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Lessons Learned: EMS Implementation at Battelle and the Private Sector

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  1. Lessons Learned:EMS Implementation at Battelle and the Private Sector Bet Zimmerman, CEP, EMS-A PNNL, ESH&Q EFCOG Conference March 9, 2005

  2. Outline • Typical Challenges • Organizational Change Success Factors • Biggest mistakes I’ve seen • Keys to success • Questions 2

  3. Typical Challenges • Lack of a burning platform 3

  4. Typical Challenges • Competing initiatives • Lack of authority • People don’t like change! 4

  5. Eight Organizational ChangeSuccess Factors Source: Evolving Agile in the Enterprise: Implementing XP on a Grand Scale, by MK Spayd, Quest Communications 5

  6. Sponsorship • Upper AND middle management buy-in • Senior sponsor/advocate • Ownership vs. Wet Noodle • Elevate • Timely decisions 6

  7. Ignite the Burning Platform 7

  8. Change (Project) Team • Designate and support staff • Project manager • Dedicated project team with reps from line • Right people • Deal with turnover • Get a good consultant • Communicate and involve • Hold accountable • Use team effectively 8

  9. Follow Change Methodology • Project management approach • Adequate resources • Plan • Train • Roll out • Monitor – measure change • Track assignments and actions • Revise as necessary 9

  10. Change Methodology • Keep it simple • Try to take some work OUT of the system • Don’t build a system that will collapse under its own weight 10

  11. Engage Stakeholders • Focus on those significantly affected and those whose support is critical • Don’t promise the moon • Don’t ignore middle manager! • Also work on “opinion leaders” 11

  12. Align Organization 12

  13. Empower Employees • Training • Just in time • Different venues • Lead auditor • Communication • Job definition 13

  14. Long Term Focus - Flywheel effect Let confidence build with successes 14

  15. Long Term Focus 15

  16. Long term maintenance 16

  17. Persistence • Be persistent and patient – you’re in it for the long haul "It wasn't a single switch that was thrown at one time” "These things don't happen overnight. They grow." 17

  18. Biggest Mistakes I’ve seen • Sponsorship: • Lack of support from line and middle management • Burning platform: • Failure to articulate drivers and value • Change Methodology: • Inadequate resources • Wasted time • Overemphasis on paperwork/systems too complex • Long term focus • Lack of long term commitment 18

  19. Keys to Overcoming Challenges • Sponsorship: • Committed executive leadership • Burning Platform: • Ignite the burning platform and offer solutions • Change Team • Authority • Use incentives and peer pressure • Alignment: • Build momentum • Communicate - Help people understand value, highlight successes • Long term Focus: • Give it time • Ignoring any factor reduces likelihood of success 19

  20. Questions? 20

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