Melanie Hall Manager Melanie.hall@rotherhamhealthwatch.uk

1. Melanie Hall Manager Melanie.hall@rotherhamhealthwatch.org.uk

2. What is Healthwatch? We make sure that the overall views and experiences of people who use health and social care services are • heard and • taken seriously at a local and national level.

3. Aim • Healthwatch Rotherham is here to voice Rotherham’s communities views and feedback on Health and social care • Influence change at a high level of decision making about your services • Help to direct money, resources and services to where they are needed • Acknowledge the services that work well (from the perspective of the residents of Rotherham)

4. How can we be heard? • We are part of The Health and wellbeing board where local decisions about the health and social care priorities are made • Working with Care Quality Commission, who look at the quality of services and inspect health and social care services • Reporting to and working with Healthwatch England.

5. Independent Complaints Advocacy Service • Advocacy • Trends • Work with NHS providers • Work with other advocates

6. How we collect views • Shop/office Mon- Fri 9.30 -4.30 Sat 10-2 • Events • Focus groups • Meeting groups • Email • Joining local networks

8. How we decide what to look at • Public views • Health and Wellbeing Board priorities • CCG priorities • Scrutiny • Healthwatch England We shall work to a work plan agreed by the Healthwatch Rotherham Board

9. How to get involved Sign up as a member • Bronze • Silver • Gold • Platinum • Email info@healthwatchrotherham.org.uk • Shop: 33 High Street Rotherham Centre (next to Low Corn Rhymer) • Phone 01709 717130