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University Parking

University Parking. Dr. Bob Harkins AVP Campus Safety and Security. AGENDA. Governance Philosophy Parking Management Systems Parking Mechanics Revenue Control Enforcement . University Governance. Understand Your Campus Committees Rules / Flexibility. Parking Philosophy.

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University Parking

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  1. University Parking Dr. Bob Harkins AVP Campus Safety and Security

  2. AGENDA • Governance • Philosophy • Parking Management Systems • Parking Mechanics • Revenue Control • Enforcement

  3. University Governance • Understand Your Campus • Committees • Rules / Flexibility

  4. Parking Philosophy • Parking Philosophy • Pathfinding • Stakeholders • Co-missioning • Empowering • SWOT • Modeling

  5. Parking Philosophy • Vision • Mission • Values • Goals • Objectives • Metrics

  6. Parking Philosophy • Vision • Where are we going • Statement of truth • Clear and direct • Touch hearts and minds • Authentic • Tangible • Common ground • Passionate delivery

  7. Parking Philosophy • Mission • Process may be as important as the end product • Understand the mission of the echelons above your level • What is critical to their success • Deal with the four basic human needs • Economic or money • Social or relationships • Psychological or growth • Spiritual or contributions

  8. Parking Philosophy • Values • How will we act? • Attitude • What is important to our organization? • Desired Results • CAPIT

  9. Parking Philosophy • Goals • Statements that describe what a unit is going to achieve • Broad statements about what the unit is trying to accomplish

  10. Parking Philosophy • Objectives • Statements that describe what a unit is going to achieve • Identify specific measurable activities or tasks that the unit will undertake

  11. Parking Philosophy • Metrics • Measurements that will be used to monitor progress toward achieving an objective

  12. Parking Management Systems • What do you want? • Must define business practices • In house / off the shelf? • Costs • Security • Transformation / installation

  13. Parking Management Systems • The University of Texas System • Data Base • Revenue Tracking • Permits • Vehicle Data • Citations System • Special Events • Other Uses

  14. Parking Management Systems • Do we sell permits on line? • Do you hate that time of year? • Do you have long lines at the start of the academic year or busy season? • Are you spending too much time on: • Data entry? • Process paper? • Keeping track of permit issue? • Provide customer access 24/7 • Allow staff to focus on important tasks

  15. Parking Management Systems • Advantages • Assign based on current business practices and rules • Uniform instructions • Consistent process • Easy to control the number of permits • Reduce hands-on management • Collection citation payment prior to purchase of a permit • Save data entry and build a data base to track process • Enhance your bottom line

  16. Parking Management Systems • Lessons Learned • There will be frustrations • There will be errors • Initially there is a big demand for phone support • There must be a clear confirmation of the completed purchase • Clearly defined permit qualifications • Web application must work on all platforms / browser types • Address payment type options • Identify areas that will generate unnecessary phone calls

  17. Parking Management Systems • Lessons Learned • Get the word out • Application must be secure • Make certain buyer can only apply once • Don’t allow buyer to complete the purchase without providing and e-mail address • Make certain there are groups outside “parking” that test the system • Try to break the application • Look for “park speak” • Test with credit cards by running a credit card • TEST, TEST, TEST, TEST, TEST

  18. Revenue Control • Cigar Box Or • Technology

  19. Revenue Control • Where there is cash or goods there is the threat of Fraud. • Cash System • Cashiers • Equipment • Permit Parking • Procedure Manuals • Audits • Mine your data

  20. Parking Mechanics • Parking Geometrics • Peak / Off Peak • Size • Angle • Parking for those with Disabilities • ADAAG • Size of spaces • Van / Wheel Chair spaces • Clearances • Signage • Accessibility Path

  21. Parking Mechanics • Lighting • Standards • Types of lamps • Security • Access • Emergency Phones / Blue Lights • Cameras • Environmental Impacts • Requirements by local zoning • Special events • Maintenance

  22. Parking Enforcement • Why do we enforce? • Clear critical areas • Safety and security • Increase space availability • Authority • Citations • Numbers paid / unpaid • Appeals • Sustained / Denied • Warning Voids

  23. Parking Enforcement • Ticket Enforcement Personnel • Coverage • Consistency • Understandable instructions • Education • Equipment • Appeals • What do Appeals tell you? • Policy • Level of approval • Quick resolution • Communicate results

  24. Parking Enforcement • Data (DMV) • Collecting the fine • Invoice • E-mail • Postal mail • Payment • Web • In person • Outside Collection Agency • Bar / Registration Hold • Immobilization Devices

  25. Parking Enforcement • Citation Status Summary

  26. Lessons Learned • Develop policies • Communicate • Be fair and consistent • Communicate • Look at the entire process • Communicate • Develop options • Communicate

  27. University Parking Dr. Bob Harkins AVP Campus Safety and Security

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