Cutting the Cost of Conflict by Creating a “Dispute-Wise” Organization. Michael T. Colatrella Jr. Assistant Professor of Law University of the Pacific McGeorge School of Law 3200 Fifth Ave Sacramento, CA 95817 (916) 739-7303 [email protected] Today’s Objectives.
The term “dispute-wise” is a term coined by the American Arbitration Association study Dispute-Wise Business Management (2003), which is available at www.adr.org.
David A. Whetten & Kim S. Cameron, Developmental Management Skills 346 (1998).
Report by American Arbitration Association, Dispute-Wise Business Management (2003), which is available at www.adr.org.
Richard C. Boothman, Amy C. Blackwell, Darrell A. Campbell, Jr., Elaine Commiskey & Susan Anderson, A Better Approach to Medical Malpractice Claims? The University of Michigan Experience, 2 J. Health & Life Sci. L. 125 (2009).
Phillip M. Armstrong, Georgia-Pacific’s ADR Program: A Critical Review After 10 Years, 60 Disp. Resol. J. 19 (Jul 2005).
Ashby Jones, Beyond Scorched-Earth Litigation, Corporate Counsel Magazine, Sep., 2004 at pg. 88.
D. Hardison Wood & David Mark Leon, Measuring Value in Mediation: A Case Study of Workplace Mediation in City Government, 21 Ohio St. J. on Disp. Resol. 383 (2006).
Mary Rowe & May Simon, A Discussion of the Effectiveness of Organizational Ombudsman (2001), available at http://web.mit.edu/ombud/publications/index.html.
Lisa Blomgren Bingham, Cynthia J. Hallberlin, Denise A. Walker & Won-Tae Chung, Dispute System and Justice in Employment Dispute Resolution: Mediation at the Workplace, 14 Harv. Negot. L. Rev. 1 (2009).
Report Prepared by The Society of Professionals in Dispute Resolution, Designing Integrated Conflict Management Systems (2001), which is available at http://digitalcommons.ilr.cornell.edu/icrpubs/2.
Jennifer F. Lynch, Beyond ADR: A Systems Approach to Conflict Management, 17 Neg. J. , 207 (July 2001).