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Partners in Pre-Departure Services. Metropolis, March 2014. About COSTI … . Providing immigrant services in GTA since 1952. Serve 45,000 immigrants/refugees each year from around the world. 18 locations 80 formal partnerships 310 staff – 65 languages.

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slide2

About COSTI…

  • Providing immigrant services in GTA since 1952.
  • Serve 45,000 immigrants/refugees each year from around the world.
  • 18 locations
  • 80 formal partnerships
  • 310 staff – 65 languages

At COSTI, we understand that success means different things to different people. By filling people’s lives with opportunities for success, we’re helping build a strong and prosperous community.

slide3

Services

  • Social Services (settlement, housing, seniors, family counselling, domestic violence, youth)
  • Language Training Programs
  • Employment Services
  • Community Development (research, service planning & coordination, public education, policy, coalitions
slide4

CIIP

  • Canadian Immigrant Integration Program
  • Involved in the program since its inception
  • Focal Point Partner (FPP) organizations working with CIIP/ACCC contribute to the successful implementation of CIIP through
  • responding to overseas client inquires,
  • providing information, guidance and subsequent onward referrals,
  • facilitating access to services upon landing.
slide5

Referrals to COSTI

  • January 2011-December 2013
  • Over 7,228 referrals/new clients served
  • Almost 24,000 e-mail responses
  • Over 6,000/yr. onwards referrals made e.g.. settlement, housing, employment etc.
  • Referring to government agencies, regulatory bodies, assessment centres and various community centres across Ontario
slide7

Referrals by Occupation

Management 16%

Bus/Finance/Admin 18%

Natural & App Science 16%

Health 25%

Social Services/Education/Gov’t 13%

Arts, Cultural, Rec and Sports 2%

Sales & Service 6%

Trades, Transport, Equip Operators 4%

.

slide8

COA

Canadian Orientation Abroad

Government Assisted Refugees referred to the COSTI Reception Centre in Toronto

Receive 1,000 GARS’s per year

10 day residential

Mandated orientation

Immediate health care needs

Housing and transition

Case Management follow-up for one year

slide9

COA

  • Profile:
  • Iraq 30%
  • Afghanistan 30%
  • Iran 24%
  • 0thers 16%(Ethiopians, Eritreans, Bhutanese and Somalis)
  • Adults 50%
  • Children 29%
  • Youth 15%
  • Seniors 6%
slide10

COA

  • Role as a partner
  • Provide input and feedback on content, trends and changes
  • Provide insight on needs of GAR’s after arrival
  • Visit overseas site and host COA staff and trainers
  • Member of new Working Group on Pre-Departure Orientation Services for Refugees
slide11

Pre-departure services must…

  • be part of a continuum of services from pre-departure to arrival and beyond
  • be coordinated and streamlined
  • be relevant and timely
slide12

Best Practices

  • Recognition of the need for coordination
  • Extent of consultation and communication
  • Recognition of expertise
  • Being forward thinking and adaptable
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