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DE LIJN Kwaliteitsbarometer - PowerPoint PPT Presentation


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Barometer: interne metingen en externe metingen. extern: tevredenheidsmetingen bij klantensubjectief gevoel van kwaliteittweejaarlijksuitbesteed aan onafhankelijk bureau intern:kwaliteitsmetingen van onze dienstenobjectieve meting van kwaliteitpermanentvoorlopig in eigen behe

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