WP 01 User Requirements Analysis Resources use (September 2000):

1. WP 01 User Requirements Analysis Resources use (September 2000): D01.1 User Requirements Report 70,1% D01.2 Functional Specifications 60,2% D01.3 Pedagogical framework 86,1% Total WP01 75 % First project review October 31, 2000

2. WP 01 User Requirements Analysis D01.1 User Requirements Report First project review October 31, 2000

3. User Requirements Report • Introduction • Training systems for emergency management: General Conditions • Computer based training courses: An Overview • End-users and Test Cases • User Requirements and Recommendations

4. Training systems for emergency management: General ConditionsRegulatory and legislation • Different geographical application levels: European, national, regional and local. • Training on emergency issues is requested but content not specified.

5. At European level: Seveso II Directive Transportation of dangerous goods • Regional and local regulations laws are referred to emergency management: • Emergency Plans. • Co-ordination between different parties. • Training requirements. • Supervision, inspection and sanctions by the authorities.

6. Training systems for emergency management: General ConditionsInstitutional framework • The national, regional and local regulations determine the institutional framework: • Responsibilities • Procedures • Action plans • Emergency response systems • Useful to define stakeholders and potential users and extent and content of the training course.

7. Training systems for emergency management: General ConditionsManagement and organisation in emergency at local level • Emergency response plans have been established at regional and local level. • Include training programs, emergency shams, public information, conferences and other educational issues.

8. Computer based training courses: An OverviewInvestigation in current state of the art • The studies on advanced training technologies are growing rapidly both in number and in fields of application due to the development of new information technologies. • Advanced training models keep developing, in the search of achieving a natural dialog between the student and the system and adjusting the learning to the users needs and requirements.

9. Private specialised companies offer different software and information tools. • In many cases, the software has a reduced and simplified interactive level, related with non-complex domains. • Some tools are based on dynamic simulation and state of the art computer technology to support educational programs.

10. Examples of the diversity of training systems: • Power plant Training simulators • Programmable Logic Controllers (PLC) simulation training software • Advanced gunnery training system In the field of emergency and risk assessment and management: - PHAST - SAFETI - CAMEO - ISCOVER - SAFER - RiskWare

11. Research projects:

12. End-users and Test CasesIdentification of potential end-users • Identification has been done by: • Reviewing the institutional framework. • Interviews with users. • Users have different levels of implication on emergency management.

13. Users can be classified depending on the type of the organisation (public and private) and summarised as follows: Environmental protection offices Civil Protection Health service PUBLIC Fire fighting brigades Harbour authorities Public itself Emergency planners from local and regional authorities Police

14. Emergency response companies Chemical industries • Fire fighting brigades • Emergency teams • Emergency managers • Plant operators • E&S managers • Site management PRIVATE Fire fighters from railway companies Airports emergency services

15. Public sector: Emergency training for front-end actions and co-ordination aspects for emergency planners and response teams.. • Private sector: Main users could be chemical and transport companies. Industrial users are mainly plants subject to Seveso II Directive. They require training at different levels.

16. End-users and Test CasesTest Cases • Applicability of the proposed training system is studied through the implementation of five test cases. • The test cases are conducted in five different countries, each with different emphasis and institutional framework.

17. A brief description of the five test cases is included here after. DNV, UK SYRECO, Italy ET&P, Spain Chiron, Portugal ASIT, Switzerland

18. User Requirements and RecommendationsInvestigating user requirements USER REQUIREMENTS Functional Non-Functional Technical Pedagogical Contents Institutional

19. Requirements Analysis: User Requirements Questionnaire Meetings and interviews with potential end-users. Contacts made with more than 60 organisations. Questionnaire answered by 10 of them up to now.

20. FUNCTIONAL REQUIREMENTS Multi-media elements Training material on-line Real-time TECHNICAL 3-D virtual reality desired but not required Internet/Intranet Std. browser tools

21. Linux server and low-end PC per student Emergency scenario data accessible to the user TECHNICAL Possibility of personalising different training sessions Handling GIS and CAD format files

22. Exporting results to standard formats Printing selected pieces of information Computer based remote learning system and classroom sessions TECHNICAL Single user sessions and multiple-users sessions Multiple-users sessions could mean technological requirements beyond the scope of the present project.

23. Different emergency scenarios and simulation models A complete list is included in the report: TECHNICAL

24. Contours overlaid on maps Near and far field running models TECHNICAL Domino effect Communication system simulation On-line help

25. Permanent and direct access Classroom sessions or distance learning PEDAGOGICAL Different training modes: - System suggests actions. - Trainee suggests actions. Time as a critical parameter

26. Supported on didactic material Evaluation of performance and objectives accomplishment PEDAGOGICAL Evaluation by questions and answers Possibility of review/replaying the exercise.

27. Emergency management background Access to specific emergency plans, operating manuals, substances data and relevant handbooks or data bases CONTENTS Different training contents according to trainee’s requirements

28. Course content modifiable by the course developer CONTENTS Plant and Process information and substance inventory used only as-required

29. Reflect existing organisational structure INSTITUTIONAL Interaction between the participant parties Adapted to the organisation resources

30. NON-FUNCTIONAL REQUIREMENTS • System security system shall allow different access levels: System administrator Content developer Final user • Languages, as required by the particular users.

31. Able to operate at a basic level as trainees normally have basic computing skills. • Adaptation to existing hardware/software, as far as possible. • Training topics shall vary according to the different users. Topics shall be defined upon users request. • Participation of people not normally involved in emergency training. • Public required to participate in some cases. • Trainee certification is found useful by some users.

32. Knowledge level developed according to trainees responsibility, skills and learning requirement level. Examples: Plant operators Basic level Emergency team Advanced level Fire fighters Local authorities managers Tactical and decision making level

33. User Requirements and RecommendationsUsers constraints Time availability HUMAN Difficulty to keep interest

34. Reluctance to share information Resources not well distributed ORGANISATION Difficulties to involve key people Training versus Seveso II compliance

35. Implementation TECHNICAL Users are very demanding O&M should be minimised

36. Budget limitations FINANCIAL Proposals heavily screened before getting approval