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Self Service in the Enterprise

Self Service in the Enterprise. Patrik Sundqvist. Patrik Sundqvist patrik.sundqvist@gridpro.se www.gridpro.se. Agenda. Self Service Challenges Tools Walkthrough: Automated Request Fulfillment Demo. Challenges. Audit. Approval. Cost effective. Automation. Security. Transparency.

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Self Service in the Enterprise

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  1. Self Service in the Enterprise Patrik Sundqvist

  2. Patrik Sundqvist patrik.sundqvist@gridpro.se www.gridpro.se

  3. Agenda • Self Service • Challenges • Tools • Walkthrough: Automated Request Fulfillment • Demo

  4. Challenges Audit Approval Cost effective Automation Security Transparency

  5. Tools System Center Service Manager 2012 System Center Orchestrator

  6. System Center Orchestrator • Drag-n-drop designer • Integration Packs • Proxy • Delegation • Monitor/Scheduled/Initiated • Automation

  7. System Center Service Manager 2012 • IT Service Management Processes • Dynamic CMDB • Connectors • AD, CM, VMM, OM, CSV • Self Service Portal • Auditing • Reporting • DW

  8. Process: Automated Request Fulfillment • Automation • Runbooks • Service Catalogue • Templates • Request/Service Offerings • UI • Self Service Portal • Role Based Access

  9. Automation Check Schedule Return Data

  10. Service Catalogue • Your collection of standardized services (offerings) • Request offering • Defines the fulfillment process (via service request or incident template) • Defines input required by the fulfillment process • Service offering • Groups request offerings • Describes SLA and cost • Role based access to services • Users create service requests or incidents • Multi-language support 11

  11. UI - Self Service Portal • SharePoint Foundation 2010 or higher • Service Catalog Scoped to User Roles • Customizable • Dynamic Forms • Input Validation (no coding required)

  12. Demo “Scenario: We want to provide IT with self service so they can request a new VM in a standardized and controlled way.” Custom Cloud ProcessWalkthrough of intelligent cloud provisioning

  13. Microsoft Confidential Monitor for New VM Created and Deployed Publish New VM to Service Catalog Build New VM Request Offering Invoke Deploy VM Runbook Import Deploy VM Runbookand Data Create a New VM Request Re-capture CREATE 1 4 3 2 5 6 INVOKE MONITOR

  14. patrik.sundqvist@gridpro.se B blogs.litware.se #gridpatrik www.gridpro.se

  15. UTVÄRDERING KVÄLLSMINGEL Best of MMS avslutas med ett gigantiskt mingel på närliggande Dubliner direkt efter dagens sista session! Microsoft och LabCenter bjuder på god öl och ett unikt tillfälle för experter, branschkollegor och eventdeltagare att mingla tillsammans. Vi ses väl där? • Fyll i utvärderingen så att vi kan bli ännu bättre till nästa gång! • Antigen via länken du fick med din biljett eller vid någon av datorerna i TrueSec:s monter • Tävla samtidigt om en HP Elitepad 900 (Vinnaren presenteras i Utställarfoajén direkt efter sista sessionen).

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