End-to-end QoS in the users' point of view. ITU-T Workshop Geneva 1-3 October 2003 P-Y Hébert - ETSI. QoS in the current Telecom world. With the various emerging technologies (Mobiles network, VoIP,VPN) and the current competition Telecom service are delivered with very different QoS levels.
ITU-T WorkshopGeneva 1-3 October 2003P-Y Hébert - ETSI
"Telephone network and ISDN quality of service, network management and traffic engineering: Terms and definitions related to quality of service and network performance including dependability".
General aspects of Quality of Service (QoS) and Network Performance (NP)
QoS parameter definitions and measurements; Parameters for voice telephony service required under the ONP Voice Telephony Directive 98/10/EC
Quality of Telecom Services
How to better take into account the users' concerns about QoS regulation and standardizationand how to fill the current gaps