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Competencies

Competencies. Business Acumen. “Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to establish clear priorities for actions and to increase the performance and profitability of DP DHL.”

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Competencies

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  1. Competencies

  2. Business Acumen • “Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to establish clear priorities for actions and to increase the performance and profitability of DP DHL.” • Evaluate your competence against the Business Acumen criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you.

  3. Business Acumen • “Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to establish clear priorities for actions and to increase the performance and profitability of DP DHL.” • Evaluate your competence against the Business Acumen criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  4. Business Acumen 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  5. Customer Orientation • “Is focussed on identifying and meeting customer needs. Acts to establish a successful long-term business partnership with internal and external customers.” • Evaluate your competence against the Customer Orientation criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you.

  6. Customer Orientation • “Is focussed on identifying and meeting customer needs. Acts to establish a successful long-term business partnership with internal and external customers.” • Evaluate your competence against the Customer Orientation criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  7. Customer Orientation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  8. Shaping Direction • "Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisations strengths, weaknesses, opportunities and threats. Is a role model for the Corporate values." • Evaluate your competence against the Shaping Direction criteria using the sliding scale of 1 through to 10(for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you.

  9. Shaping Direction • "Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisations strengths, weaknesses, opportunities and threats. Is a role model for the Corporate values." • Evaluate your competence against the Shaping Direction criteria using the sliding scale of 1 through to 10(for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  10. Shaping Direction 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  11. Commitment to Excel • "Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered." • Evaluate your competence against the Commitment to Excel criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you.

  12. Commitment to Excel • "Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered." • Evaluate your competence against the Commitment to Excel criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  13. Commitment to Excel 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  14. Building & Leading Teams • "Knows the talent needs of the team. Attracts and develops the people who can meet those needs while avoiding discrimination (e.g. on aspects such as gender, religion or culture). Encourages effective co-operation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance." • Evaluate your competence against the Building & Leading Teams criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this tobe an area of strength for you.

  15. Building & Leading Teams 9 8 7 6 5 4 3 2 1 0 • "Knows the talent needs of the team. Attracts and develops the people who can meet those needs while avoiding discrimination (e.g. on aspects such as gender, religion or culture). Encourages effective co-operation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance." • Evaluate your competence against the Building & Leading Teams criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this tobe an area of strength for you.

  16. Building & Leading Teams 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  17. Building & Managing Partnerships • "Uses interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals." • Evaluate your competence against the Building & Managing Partnerships criteria using the sliding scale of 1 through to 10(for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you.

  18. Building & Managing Partnerships • "Uses interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals." • Evaluate your competence against the Building & Managing Partnerships criteria using the sliding scale of 1 through to 10(for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  19. Building & Managing Partnerships 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  20. Cross Border Thinking • "Thinks and acts across boundaries (e.g. between processes, units, divisions, countries). Respects different cultural values. Helps the integration of our group through proactive information sharing." • Evaluate your competence against the Cross Border Thinking criteria using the sliding scale of 1 through to 10 (for 10 press 0). 0 means you consider you have no competence in this area and 9 means you believe this to be an area of strength for you.

  21. Cross Border Thinking • "Thinks and acts across boundaries (e.g. between processes, units, divisions, countries). Respects different cultural values. Helps the integration of our group through proactive information sharing." • Evaluate your competence against the Cross Border Thinking criteria using the sliding scale of 1 through to 10 (for 10 press 0). 0 means you consider you have no competence in this area and 9 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  22. Cross Border Thinking 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  23. Constructive Challenge • “Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.” • Evaluate your competence against the Constructive Challenge criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you.

  24. Constructive Challenge • “Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.” • Evaluate your competence against the Constructive Challenge criteria using the sliding scale of 1 through to 10 (for 10 press 0). 1 means you consider you have no competence in this area and 10 means you believe this to be an area of strength for you. 9 8 7 6 5 4 3 2 1 0

  25. Constructive Challenge 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

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