NURS 236A Phyllis M. Connolly PhD, APRN, BC, CS. Collaboration. Collaboration. What is it? How does it fit with the societal needs? How does society benefit? What is the relationship to health care? What does it take? How does the nurse administrator facilitate collaboration?
New forms of delivery systems-- managed care
New ways of relating to each other
High-value organizations depend on and expect workers at all levels to be capable of making decisions
Health care being driven by changes in industryTRENDS
Professional shifts from impersonal expert to listener, teacher, and guide (Toffler, 1980)
Consumer collaboration needed for health care reform
Participation in planning care most significant effect on patient satisfaction (Chang, 1984)Prosumer Ethic
“It is only through the joint efforts of the professional and the consumer, united for the purpose of bringing about reform, that reform will actually take place” (Fairweather, 1980, p. 96).
United by Trust