OPTIONS FOR RESOLVING CONFLICTS. By Marilyn Littlejohn, M.Div., M.P.A. Sound Facilitated Solutions (206) 384.0914 May 2011. More Examples of Conflict. Business – Dividing up a Business; Developing a Business; Contract Disputes; Consumer Complaints
By Marilyn Littlejohn, M.Div., M.P.A.
Sound Facilitated Solutions
A civil action brought by a plaintiff, a party who claims to have incurred loss as a result of a defendant’s actions, to a court of law. The defendant is required to respond to the plaintiff's complaint. Parties engage attorneys to make their case before a judge. Judge decides who wins.
“Traditional litigation is a mistake that must be corrected….For some disputes trials will be the only means, but for many claims trials by adversarial contest must in time go the way of the ancient trial by battle and blood. Our system is too costly, too painful, to destructive, too inefficient for really civilized people.”
Chief Justice Warren Burger (ret.), U.S. Supreme Court
A dialogue between two or more parties.
Avoiding: Delay or avoid response; withdraw; be inaccessible; divert attention. (lose-leave/win)
Accommodating: Let the other's view prevail; give in; decide it's no big deal or it doesn't matter. (L-yield/W)
Competing: Control the outcome; discourage disagreement; insist own view prevails. (W/L)
Compromising: Split the difference; find a little something for everyone; meet the other halfway. (W-L/W-L)
Collaborating: Assert own views while also inviting other views. Welcome differences; identify all main concerns; generate options; search for solution which meets as many concerns as possible; search for mutual agreement. (W/W)