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A minor hockey toolbox for parents the presentation template

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

A Minor Hockey Toolbox for Parents


A minor hockey toolbox for parents the presentation template1

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE


A minor hockey toolbox for parents the presentation template2

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

A. EducateEducate the masses

National Programs

Branch Initiatives

District/MHA Delivery

B. Create and Communicate

Association Philosophies

  • Team selection

  • Ice time

  • Code of Conduct

  • All involved including parents

    Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!

Coaches

Players

Parents

Officials

Safety

People

Volunteers

C. Engage

Create Solid Partnerships

Get parents involved

Strong parent/coach relationships

D. Respond

Informal Response to Complaints

Communication

Conflict Resolution

E. Resolve

Formal Response to Complaints

Follow procedures consistently

Sanction consistently


A minor hockey toolbox for parents the presentation template a educate

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- Educate

A. EducateEducate the masses

National Programs

Branch Initiatives

District/MHA Delivery

Chevrolet Safe and Fun Parents Approach Seminars

  • Easy to deliver

  • Can be hosted in less than 1 hour

    -add District/MHA philosophies and codes of conduct

  • Host at registration, or through the coach at the first team meeting!

  • All materials including manuals are free of charge

March 7, 2006


A minor hockey toolbox for parents the presentation template a educate1

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- Educate

A. EducateEducate the masses

National Programs

Branch Initiatives

District/MHA Delivery

Chevrolet Safe and Fun Parents Approach Seminars

  • Emphasizes parents relationships with:

    - players

    • coaches

    • parents

    • officials

    • Minor Hockey Associations

  • Other important information as it relates to being a parent in the game including identifying general EXPECTATIONS!

  • March 7, 2006


    A minor hockey toolbox for parents the presentation template a educate2

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- Educate

    A. EducateEducate the masses

    National Programs

    Branch Initiatives

    District/MHA Delivery

    Resource Tools to Educate the Masses

    Branch/District/MHA Constitution/Operations Manual

    AGM Focus Groups

    National Hockey Parent Day

    Safe and Fun Program

    Safety for All

    PSA Programming

    Development Programming

    Branch Programming

    Parent Handbook – To be Completed

    March 7, 2006


    A minor hockey toolbox for parents the presentation template b create and communicate

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- Create and Communicate

    B. Create and Communicate

    Association Philosophies

    • Team selection

    • Ice time

      Code of Conduct

    • All involved including parents

      Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!

    District/MHA Philosophy

    • Educate your coaches for consistency

    • Frame the need for your coaches to have parent meetings to clarify philosophies on:

      Ice time

      Player rotation with respect to positions

      Respect of officials

      Shift length

      Pre and post game routines

    March 7, 2006


    A minor hockey toolbox for parents the presentation template b create and communicate1

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- Create and Communicate

    B. Create and Communicate

    Association Philosophies

    • Team selection

    • Ice time

      Code of Conduct

    • All involved including parents

      Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!

    Codes of Conduct/Behaviour

    Guidelines for acceptable and unacceptable behaviour

    Provide the foundation for accountability of the membership when enforcing a sanction becomes a reality

    Keep your code simple and straight forward

    Pledge forms can be effective in communicating your code

    Communicate your code whenever you can

    Alberta SMART Program a great template!

    Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!

    March 7, 2006


    A minor hockey toolbox for parents the presentation template b create and communicate2

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- Create and Communicate

    B. Create and Communicate

    Association Philosophies

    • Team selection

    • Ice time

      Code of Conduct

    • All involved including parents

      Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!

    Resource Tools to Createand Communicate

    Branch/District/MHA Constitution/Operations Manual

    PSA Programming such as Relax...

    Codes of Conduct

    Guiding Principles for Parents of Value

    Roles and Responsibilities for Parents of Value

    Alberta SMART Program

    BCAHA Team First Program

    Dartmouth Fair Play Program

    Franc Jeu Program

    Parent Approach Manual

    Parent Handbook – To be Completed

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    C. ENGAGE

    Create Solid Partnerships

    Get parents involved

    Strong parent/coach relationships

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage1

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    C. ENGAGE

    Create Solid Partnerships

    Get parents involved

    Strong parent/coach relationships

    Their Childs

    Development

    Team

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage2

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    So what can we do to positively deal with parents?

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage3

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    COMMUNICATION

    Team Meetings

    • Pre Season

    • Mid- Season

    • End Of Season

    • Special Meetings

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage4

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    C. ENGAGE

    Create Solid Partnerships

    Get parents involved

    Strong parent/coach relationships

    Stress to parents that they need to:

    Encourage kids to participate and respect their choices

    Enjoy their participation and focus on new skills, improving performance and having fun

    Support our players emotionally by helping them to deal with fear, anger, guilt, embarrassment and happiness

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage5

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    C. ENGAGE

    Create Solid Partnerships

    Get parents involved

    Strong parent/coach relationships

    • Discuss concerns with them with the intent of helping positively address the situation

    • Model respectful behaviour for their children

    • Communicate in a professional and courteous manner

    • Ask questions if they are unsure

    Teach coaches to encourage parents to:

    March 7, 2006


    A minor hockey toolbox for parents the presentation template c engage6

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage

    C. ENGAGE

    Create Solid Partnerships

    Get parents involved

    Strong parent/coach relationships

    Resource Tools to Engage in Creating Solid Relationships

    • NCCP Team Meeting

    • Safe and Fun Parents Approach Seminar

    • Branch Mentorship Programs

    • Evaluation Templates

    March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    Solving minor issues at the team level…..before things escalate!

    March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond1

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    • Conflict is inevitable but anger and grudges are not!

    • Conflict resolution is important but people taking responsibility for their own behaviour is more important.

    • When conflict does occur how we respond determines if a conflict escalates or is resolved.

    • Recognizing your own personal power can influence how you deal with conflict.

    March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond2

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    • Every conflict has two components:

      • How people think

      • How people feel

  • To resolve conflict we need to consider how people feel (their emotions)

  • The key is to avoid escalation of a disagreement

  • Sometimes the best thing to do is to “walk away” to let the other person cool down

  • The expression of anger and how each person manages their anger will determine how intense the conflict becomes

  • March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond3

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    • Anger is a completely normal, usually healthy human emotion.

    • Out of control anger is destructive.

    • Anger is “an emotional state that varies from mild irritation to intense fury and rage”.

    • When you get angry, your heart rate, blood pressure and hormone levels increase. These determine your response.

    March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond4

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    HOW TO DIFFUSE ANGER?

    • Before you speak or do anything else, stay cool and calm

    • Take several slow, deep breaths and relax for a few seconds to slow down your heart rate

    • Take a few seconds to think about how you can diffuse the situation and avoid a confrontation

    • Maintain eye contact and watch your body posture

    • It is okay to walk away from this fight

    • Consider all the options for responding and their possible results

      IT IS NOT POSSIBLE TO RESOLVE A CONFLICT WHEN EITHER PERSON IS ANGRY. TAKE A BREAK AND ATTEMPT TO RESOLVE THE CONFLICT LATER, IF APPROPRIATE.

    March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond5

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    • Acknowledge what you have heard and the other person’s position

    • Ask for clarification to understand their reason or rationale

    • Summarize what you have heard and verify that this is correct

    • State your position IF the person is ready to listen

    • State what points you agree on

    • State points of disagreement

    • When the person responds, acknowledge what they have said

    • Continue until you have resolved the issue or agreed to disagree

    • Bring in a neutral person if possible

    March 7, 2006


    A minor hockey toolbox for parents the presentation template d respond6

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond

    D. Respond

    Informal Response to Complaints

    Communication

    Conflict Resolution

    Resource Tools to Respond

    • Branch Mentorship Programs

    • Informal Meeting of the Parties

    • Conflict Resolution Training – To Be Completed

    • Ombudsman

    March 7, 2006


    A minor hockey toolbox for parents the presentation template e resolve

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve

    E. Resolve

    Formal Response to Complaints

    Follow procedures consistently

    Sanction consistently

    If all the steps we just talked about are put in place the number of formal complaints should be reduced, however;

    We must be prepared to deal with formal complaints in a fair, consistent manner!

    March 7, 2006


    A minor hockey toolbox for parents the presentation template e resolve1

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve

    E. Resolve

    Formal Response to Complaints

    Follow procedures consistently

    Sanction consistently

    • Policies and procedures provide a road map for your MHA.

    • Should reflect the philosophies of your MHA.

    • Provide continuity to the activities of the organization.

    • Ensure consistency if followed appropriately.

    • Help to identify the expected behaviour in an organization.

    • Include a complaint handling procedure.

    March 7, 2006


    A minor hockey toolbox for parents the presentation template e resolve2

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve

    E. Resolve

    Formal Response to Complaints

    Follow procedures consistently

    Sanction consistently

    Complaint Procedures

    Your association needs to define a process as to how complaints will be handled.

    What triggers a complaint investigation

    The reporting of unacceptable behaviour by a director, spectator, coach, player, parent, or official

    Clear definitions of unacceptable behaviour

    The reporting process

    The completion of an incident report form

    The method of enforcement

    Provide a description of who has the power to assess discipline in the association

    This could include getting facility owners concurrence and support for discipline

    The method to be used to handle the complaint

    Process should include an appeals process

    Include this in the association bylaws as they are the governing documents of the association

    March 7, 2006


    A minor hockey toolbox for parents the presentation template e resolve3

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve

    E. Resolve

    Formal Response to Complaints

    Follow procedures consistently

    Sanction consistently

    • Ensure you have procedures that are fair

    • Know and follow association procedures

    • Identify expected behaviour

    • Use good judgment when sanctions are necessary

    • Communicate!

    March 7, 2006


    A minor hockey toolbox for parents the presentation template e resolve4

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve

    E. Resolve

    Formal Response to Complaints

    Follow procedures consistently

    Sanction consistently

    Resource Tools to Resolve by Formal Response to Complaints

    • Branch/District/MHA Constitutions

    • Branch/District/MHA complaint policies and procedures such as Game and Conduct Management, SMART, Team First

    • Minor Hockey Association Survey

    March 7, 2006


    A minor hockey toolbox for parents the presentation template3

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

    A Final Word

    Ice Hockey Etiquette

    At one point during a game, the coach called one of his 7 year oldhockey players aside and asked, "Do you understand what cooperation is?What a team is?"

    The little boy nodded in the affirmative.


    A minor hockey toolbox for parents the presentation template4

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

    A Final Word

    Ice Hockey Etiquette

    Do you understand that what matters is not whether we win or lose, but how we play together as a team?"

    The little boy nodded yes.


    A minor hockey toolbox for parents the presentation template5

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

    A Final Word

    Ice Hockey Etiquette

    "So," the coach continued, "I'm sure you know, when a penalty is called, you shouldn't argue, curse, attack the referee, or call him a jerk. Do you understand all that?"

    Again the little boy nodded.


    A minor hockey toolbox for parents the presentation template6

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

    A Final Word

    Ice Hockey Etiquette

    The coach continued, "And when I call you off the ice so that anotherboy gets a chance to play, it's not good sportsmanship to callyour coach 'a dumb jerk', is it?''

    Again the little boy nodded.


    A minor hockey toolbox for parents the presentation template7

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

    A Final Word

    Ice Hockey Etiquette

    "Good," said the coach.

    “Now go over there and explain all that to your mother and father!”


    A minor hockey toolbox for parents the presentation template8

    A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

    Any comments or suggestions to improve this template, please contact any member of the Hockey Canada “Parent Education Committee”

    Mike Bruni – Chair

    Joe Drago

    Frank Lento

    Dr. Vern Stenlund

    Jack Forsyth

    Brian Whitehead

    Joe Kompon

    Todd Jackson – Hockey Canada Staff


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