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You’re Welcome in Medway. Donna Mills Commissioning Manager. The Vision.

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You’re Welcome in Medway

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You re welcome in medway

You’re Welcome in Medway

Donna Mills

Commissioning Manager

The vision

The Vision

All young people are entitled to appropriate health services. It is important that NHS and independent (private and voluntary) sector services take young people’s needs into account. It is also important to ensure seamless service delivery to young people, through effectively joined up services across health, local authority, community and voluntary and private sectors.

You’re Welcome quality criteria self assessment April 2009



You’re Welcome will help Primary Care Trusts and Children’s Trusts commissioners to transform the health services (NHS and non-NHS providers) they commission by improving the acceptability, accessibility, quality and choice of services for young people.

DOH Key Messaging to Primary Care Trusts and Children’s Trusts May 2009



  • A national quality mark by DoH

  • All health services for 11 – 19 year olds

  • Aim: to develop a more young people friendly service

  • Based on effective practice working with under 20 age group

  • Piloted in South East 2007/8

The process

Designed for individual settings

Self assessment tool kit

Eight -Ten quality criteria

Whole team approach

Action planning to meet YW

Submission of self assessment



The process

Quality criteria



Confidentiality& consent

The environment

Staff training, skills, attitudes and values

Joined up working

Monitoring, evaluation and involvement of young people

Health issues

Sexual and reproductive issues


Quality Criteria

The benefits

The Benefits

  • Improves health service provision

  • Engages children and young people

  • Supports Commissioning of high quality services

  • Enables achievement of statutory targets

  • Strengthens teenage pregnancy strategies

  • Improve provision around CAMHS

  • Addresses DoH YW priority services 2009/10

Policy context

Policy context

  • NHS Operating Framework 2010/11

  • Child Health Strategy

  • PPI



  • Child poverty

  • National Indicators

Key aspects

Strategic leadership

Practical implementation

Involvement of young people

Key aspects

Progress so far

Progress so far…..

  • Included within Service Level Agreements

  • Ten services signed up

  • Up to 30 settings in all

  • Two local workshops

  • Completion of Self Assessments

  • Support/verifiers group planned

  • Business case for support worker

How you can help

How you can help

  • Incorporate YW in new service developments

  • Check on YW achievements

  • Identify new opportunities

  • Promote YW within partnerships

Any questions

Donna Mills

Commissioning Manager

Commissioning and Strategy Division

01634 338724

Any questions?

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