Synergy in action re engineering your staff financial aid office bridgewater state college
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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College. Janice Evans and Cathy Kedski. AGENDA. Introduction BSC Financial Aid Office as it Was BSC Financial Aid Office as it Is How to Make it Work Questions. INTRODUCTION.

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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College

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SYNERGY IN ACTIONRe-Engineering Your StaffFinancial Aid OfficeBridgewater State College

Janice Evans and Cathy Kedski


AGENDA

  • Introduction

  • BSC Financial Aid Office as it Was

  • BSC Financial Aid Office as it Is

  • How to Make it Work

  • Questions


INTRODUCTION

  • Constant in Office - Service to Students

  • Major Change - Support Staff Work Responsibilities


MAJOR CHANGE - Why we did so

  • For Support Staff

  • For Students We Serve

  • For Entire Office


BSC FINANCIAL AID OFFICE - AS IT WAS

  • Office Set Up

  • Support Staff Responsibilities

  • Location of Support Staff

  • Supervision

  • Communication


ORGANIZATIONAL CHART-AS IT WAS


OFFICE SET- UP AS IT WAS


RELATED OFFICE ISSUES

  • Location

  • Supervision

  • Communication


BSC FINANCIAL AID OFFICE - AS IT IS

  • Revisit problems with former system

  • Main change

  • How new system works

  • Other changes

  • Location

  • Supervision

  • Communication


MAIN CHANGE

  • Main change = ROTATION SYSTEM

  • How support staff rotation works


ORGANIZATIONAL CHART - AS IT IS


OFFICE SET-UP - AS IT IS


RELATED OFFICE ISSUES

  • Location

  • Supervision

  • Communication


ROTATION - SUMMARY

  • How to Make it Work

  • Disadvantages

  • Advantages

  • Final Words


ROTATION-HOW TO MAKE IT WORK

  • Commitment

  • Equity

  • Feedback

  • Flexibility

  • Back-Up

  • Implementation


DISADVANTAGES

  • Attitudes

  • Growth

  • Personalities

  • No Home


ADVANTAGES

  • Attitudes

  • Growth

  • Personalities

  • Service


FINAL WORDS

  • Staff

  • Students

  • Office


QUESTIONS?

Financial Aid Office

Bridgewater State College

Janice Evans and Cathy Kedski


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