Synergy in action re engineering your staff financial aid office bridgewater state college
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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College. Janice Evans and Cathy Kedski. AGENDA . Introduction BSC Financial Aid Office as it Was BSC Financial Aid Office as it Is How to Make it Work Questions. INTRODUCTION.

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Synergy in action re engineering your staff financial aid office bridgewater state college

SYNERGY IN ACTIONRe-Engineering Your StaffFinancial Aid OfficeBridgewater State College

Janice Evans and Cathy Kedski


Agenda
AGENDA

  • Introduction

  • BSC Financial Aid Office as it Was

  • BSC Financial Aid Office as it Is

  • How to Make it Work

  • Questions


Introduction
INTRODUCTION

  • Constant in Office - Service to Students

  • Major Change - Support Staff Work Responsibilities


Major change why we did so
MAJOR CHANGE - Why we did so

  • For Support Staff

  • For Students We Serve

  • For Entire Office


Bsc financial aid office as it was
BSC FINANCIAL AID OFFICE - AS IT WAS

  • Office Set Up

  • Support Staff Responsibilities

  • Location of Support Staff

  • Supervision

  • Communication




Related office issues
RELATED OFFICE ISSUES

  • Location

  • Supervision

  • Communication


Bsc financial aid office as it is
BSC FINANCIAL AID OFFICE - AS IT IS

  • Revisit problems with former system

  • Main change

  • How new system works

  • Other changes

  • Location

  • Supervision

  • Communication


Main change
MAIN CHANGE

  • Main change = ROTATION SYSTEM

  • How support staff rotation works




Related office issues1
RELATED OFFICE ISSUES

  • Location

  • Supervision

  • Communication


Rotation summary
ROTATION - SUMMARY

  • How to Make it Work

  • Disadvantages

  • Advantages

  • Final Words


Rotation how to make it work
ROTATION-HOW TO MAKE IT WORK

  • Commitment

  • Equity

  • Feedback

  • Flexibility

  • Back-Up

  • Implementation


Disadvantages
DISADVANTAGES

  • Attitudes

  • Growth

  • Personalities

  • No Home


Advantages
ADVANTAGES

  • Attitudes

  • Growth

  • Personalities

  • Service


Final words
FINAL WORDS

  • Staff

  • Students

  • Office


Questions

QUESTIONS?

Financial Aid Office

Bridgewater State College

Janice Evans and Cathy Kedski


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