Synergy in action re engineering your staff financial aid office bridgewater state college
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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College. Janice Evans and Cathy Kedski. AGENDA. Introduction BSC Financial Aid Office as it Was BSC Financial Aid Office as it Is How to Make it Work Questions. INTRODUCTION.

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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College

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Synergy in action re engineering your staff financial aid office bridgewater state college

SYNERGY IN ACTIONRe-Engineering Your StaffFinancial Aid OfficeBridgewater State College

Janice Evans and Cathy Kedski


Agenda

AGENDA

  • Introduction

  • BSC Financial Aid Office as it Was

  • BSC Financial Aid Office as it Is

  • How to Make it Work

  • Questions


Introduction

INTRODUCTION

  • Constant in Office - Service to Students

  • Major Change - Support Staff Work Responsibilities


Major change why we did so

MAJOR CHANGE - Why we did so

  • For Support Staff

  • For Students We Serve

  • For Entire Office


Bsc financial aid office as it was

BSC FINANCIAL AID OFFICE - AS IT WAS

  • Office Set Up

  • Support Staff Responsibilities

  • Location of Support Staff

  • Supervision

  • Communication


Organizational chart as it was

ORGANIZATIONAL CHART-AS IT WAS


Office set up as it was

OFFICE SET- UP AS IT WAS


Related office issues

RELATED OFFICE ISSUES

  • Location

  • Supervision

  • Communication


Bsc financial aid office as it is

BSC FINANCIAL AID OFFICE - AS IT IS

  • Revisit problems with former system

  • Main change

  • How new system works

  • Other changes

  • Location

  • Supervision

  • Communication


Main change

MAIN CHANGE

  • Main change = ROTATION SYSTEM

  • How support staff rotation works


Organizational chart as it is

ORGANIZATIONAL CHART - AS IT IS


Office set up as it is

OFFICE SET-UP - AS IT IS


Related office issues1

RELATED OFFICE ISSUES

  • Location

  • Supervision

  • Communication


Rotation summary

ROTATION - SUMMARY

  • How to Make it Work

  • Disadvantages

  • Advantages

  • Final Words


Rotation how to make it work

ROTATION-HOW TO MAKE IT WORK

  • Commitment

  • Equity

  • Feedback

  • Flexibility

  • Back-Up

  • Implementation


Disadvantages

DISADVANTAGES

  • Attitudes

  • Growth

  • Personalities

  • No Home


Advantages

ADVANTAGES

  • Attitudes

  • Growth

  • Personalities

  • Service


Final words

FINAL WORDS

  • Staff

  • Students

  • Office


Questions

QUESTIONS?

Financial Aid Office

Bridgewater State College

Janice Evans and Cathy Kedski


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