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E-Learning in the Real World. D. Verne MorlandHerbert L. Bivens Managing PartnerPrincipal Consultant 19 November 2003. Agenda. The Evolution of e-Learning The Importance of Instructional Design Building e-Learning Courses Creating New Courses

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E learning in the real world

E-Learning in the Real World

D. Verne MorlandHerbert L. Bivens

Managing PartnerPrincipal Consultant

19 November 2003

We put the earn in Learning!™


Agenda

Agenda

  • The Evolution of e-Learning

  • The Importance of Instructional Design

  • Building e-Learning Courses

    • Creating New Courses

    • Converting Existing Courses

  • The Benefits of e-Learning

  • Measuring Learning Effectiveness

  • E-Learning & the Learning Organization

  • We put the earn in Learning!™


    What exactly is e learning

    What Exactly Is e-Learning?

    • What does “e” mean to you?

      • Electronic

      • Easy

      • Entertaining

      • Enlightening

      • Economical

      • Efficient

      • Educational

    Effective

    Enlightening

    Emerging

    Eliminates Paper

    Engaging

    Evaluating

    Empowering

    We put the earn in Learning!™


    What exactly is e learning1

    What Exactly Is e-Learning?

    • e-Learning is…

      engaging, entertaining, electrifying learning that can be delivered

      everywhere and every time in an

      exciting electronic format to

      elated and enthusiastic students.

    We put the earn in Learning!™


    The evolution of e learning

    The Evolution of e-Learning

    • Computer-based Training (CBT)

      • Mainframes (1970s)

      • Personal Computers (1980s)

      • CD-ROMs (early 1990s)

  • Web-based Training (WBT)

    • Text-based (mid-1990s)

    • Graphical (late-1990s; low bandwidth)

    • Multimedia (2000+; high bandwidth)

  • WBT

    CBT

    1970

    1980

    1990

    2000

    We put the earn in Learning!™


    New focus on blended learning

    Continuing evolution from brick and mortar campus

    Increased availability of technologies

    Rejuvenation of Instructional Design

    New Focus on “Blended” Learning

    We put the earn in Learning!™


    Blended learning what is it

    Blended Learning – What Is It?

    • Appropriate “blend” of technology, process, and instructional strategies to achieve successful learning:

      • Matching subject matter, learning styles, and delivery media into a successful learning experience

    We put the earn in Learning!™


    When to use blended learning

    When to Use Blended Learning

    • Dispersed Workforce

    • Variety of Technologies Available

    • Necessary Resource Commitments

    • Nature of the Training Problem

    • Diversity of Training Need

    We put the earn in Learning!™


    How do we learn best

    How Do We Learn Best?

    • Direct experience

    • Experimentation

    • Seeing and doing

    • Mentoring

    • Sharing ideas

    • Self discovery

    We put the earn in Learning!™


    Learning environments

    Lecture

    Student Listener

    Individual

    Instructor-Source

    Stable Content

    Homogeneity

    Learning Environments

    Past

    Instructor Centered

    Future

    Learner Centered

    • Facilitation

    • Collaborator

    • Team Learning

    • Instructor- Guide

    • Fast Pace

    • Diversity

    We put the earn in Learning!™


    Training mantras

    Training Mantras

    OLD: Instructor or Content-centered; knowledge-based

    NEW: Learner-centered;

    performance based*

    *Stolovitch and Keeps, Telling Ain’t Training, 2003

    We put the earn in Learning!™


    Collaborative learning environments

    Collaborative Learning Environments

    • Critical Thinking

    • Problem-solving

    • Teaming

    • Peer/mentor feedback and coaching

    We put the earn in Learning!™


    Developing e learning

    Developing E-Learning

    • Knowing the Learners

    • Understanding the Environment

    • Developing Effective Instructional Strategies and Methods

    • Creating Interaction

    • Cross Functional Teaming and Commitment

    • Integrating Learner Support

    • Evaluate and Monitor

    • Organizational Commitment

    Critical Success Factors:

    We put the earn in Learning!™


    Importance of instructional design

    Importance of Instructional Design

    • Non-completion rates of bad e-learning

    • Learning professionals being held accountable for results

    • ROI – learning and human performance driving strategy

    • Need effective process for course development

    • Bottom Line: Focus on Content Not Technology Infrastructure

    We put the earn in Learning!™


    Creating new e learning courses

    Creating New E-Learning Courses

    • Instructional Design Process

    • Media Selection

    • Instructional Strategies/Methods

    We put the earn in Learning!™


    E learning in the real world

    Instructional Design Process

    Design

    Analysis

    Evaluate

    Implement

    Develop

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    Major media selection factors

    Major Media Selection Factors

    • Learning Effectiveness

    • Cost Effectiveness

    • Practicality

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    Map of learning delivery methods

    Synchronous

    Personal

    Private tutoring

    Chat/IM

    Mentoring

    Classroom

    OJT

    Virtual Classroom

    Web Conferencing

    Informal

    Formal

    Reference Materials

    Instructional Articles / KM

    Prerecorded sessions

    Community of Discourse

    Community of Practice

    Online courseware

    Asynchronous

    Personal

    Map of Learning Delivery Methods

    We put the earn in Learning!™


    Instructional methods

    Instructional Methods

    • Instructional Article

    • Lecture

    • Interview

    • Expert Guest

    • Group Discussion

    • Group Exercises

    • Question and Answer

    • Role Play

    • Case Studies

    • Simulations

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    Blended learning framework

    Blended Learning Framework

    Design

    Define an Overall Blended

    Learning Framework

    • Goals/Objectives

    • Audience - Work Environment

    • Instructional Methods

    • Media

    • Time for Learning

    • Resources

    Define Content

    We put the earn in Learning!™


    Case study retail decisions

    Case Study: Retail Decisions

    The Business

    • Retail Decisions is a business intelligence solution for retailers. It consists of a set of reports organized into application families, by retail functional area. Retail Decisions gives retailers a big head start over “doing it themselves”.

    We put the earn in Learning!™


    Case study retail decisions1

    Case Study: Retail Decisions

    Learning Goals

    • Describethe ten applications in the Teradata Retail Decisions solution

    • PositionRetail Decisions appropriately within the Teradata Retail Portfolio

    • Explain the business value of the Retail Decisions solution in the context of the business improvement opportunity (BIO) results chain and how Retail Decisions derives its power from a combination of technical and business enablers

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    Developing the framework

    Developing the Framework

    • #2 The Power of Retail Decisions – learning activities

      • Read Field Guide chapters 4-7 and 12-13

      • Do ?? exercise(s)/quizzes online

      • Prepare for group discussions, as described in Field Guide

      • Participate in Web Seminar session #2

    • #3 Retailer’s Hot Spots and the Competition – learning activities

      • Read Field Guide chapters 8-12 and 14

      • Do ?? exercise(s)/quizzes online

      • Prepare for group discussions, as described in Field Guide

      • Participate in Web Seminar session #3

    We put the earn in Learning!™


    E learning in the real world

    We put the earn in Learning!™


    E learning in the real world

    We put the earn in Learning!™


    Converting courses to e learning

    Converting Courses to e-Learning

    Mantra:

    User-centered; performance based

    • Analyze and “deconstruct” existing course (break into learning objects)

    • Design new blended learning framework

    • Re-purpose content to work in new formats and delivery methods

    We put the earn in Learning!™


    Reliability based manufacturing

    Reliability-Based Manufacturing

    Welcome and introductions

    • E1:Student self-audit (10 questions)

      L1:Introduce R-BM Models

    • E2:Student introductions (identify problems)

      L2:Business-level Overview

      L3:Reliability-Based Maintenance

    • B1:Team Self-audits

      L4:Reliability-Based Operations

    • B2:Analyze operations issue

      L5:Reliability-Based Design

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    Classroom blended learning

    Start

    PW

    Intro

    L8

    L7

    L2

    L1

    L4

    L5

    L6

    L9

    L3

    S1

    S2

    B3

    B2

    B1

    E1

    SS1

    Lunch

    Lunch

    S4

    S3

    2 Weeks

    E4

    E3

    E1

    E2

    E2

    S5

    S6

    E3

    Stop (optional)

    Classroom Blended Learning

    Day 1

    Day 2

    Key: Sn = “Sync” point for instructor-class interaction

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    Benefits of e learning for learners

    Learner-focused: Learn at your own pace – review and practice as much or as little as you need

    The learner determines when learning will take place

    Allows learner to remain engaged in current projects and tend to important business while being trained

    Greater access to Subject Matter Expert (SME) knowledge (audio and video clips)

    Benefits of e-Learning for Learners

    We put the earn in Learning!™


    Benefits of e learning for companies

    Benefits of e-Learning for Companies

    • Low cost delivery

    • Easy access; simplified logistics

    • Rapid update with new information

    • Leverage similar learning for employees, partners, and customers

    • Link learning to electronic documentation and company experts

    • Link learning to communities of practice

    We put the earn in Learning!™


    Measuring learning effectiveness

    Measuring Learning Effectiveness

    Kirkpatrick Model of Assessment*

    • Level 1: Reaction

    • Level 2: Learning

    • Level 3: Behavior

    • Level 4: Results

    • Level 5: Return on Investment (ROI)

    Academia

    Business

    *Dr. Donald Kirkpatrick, 1975

    We put the earn in Learning!™


    Measuring learning effectiveness1

    Measuring Learning Effectiveness

    ROI Learning Scorecard™

    • The Learning and Growth Perspective

      • Courses, completion, certification, community, employee sat.

  • The Business Process Perspective

    • Recruiting, retention, quality, innovation

  • The Customer Perspective

    • Customer sat., company positioning (vendor -> partner)

  • The Financial Perspective

    • Revenue, productivity, margin, income

  • We put the earn in Learning!™


    E learning the learning organization

    E-Learning & the Learning Organization

    • Anytime, anywhere self-study

    • Learning connects with Knowledge Management (KM)

    • Learning connects with Communities of Practice (CoP)

    • Learning becomes Object-Oriented

      Continuous independent and interconnected learning

    We put the earn in Learning!™


    Discussion

    Discussion

    Questions, comments, suggestions

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    The online learning center

    The Online Learning Center

    Welcome message

    Link to first HH online course

    Discussion forums for new communities of practice (CoP)

    We put the earn in Learning!™


    Course home page

    Course Home Page

    We put the earn in Learning!™


    Course topics

    Course Topics

    Topic description

    Instructional articles

    Unit quiz

    Student journal

    We put the earn in Learning!™


    Case study

    Case Study

    Quick navigation

    Engagement question

    Answer choices

    We put the earn in Learning!™


    Retail cop forum

    Retail CoP Forum

    Quick navigation

    Forum charter

    Click to start a new discussion

    We put the earn in Learning!™


    Forum posting

    Forum Posting

    Quick navigation

    Subject

    Message

    We put the earn in Learning!™


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