Quest 2012 conference
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Quest 2012 Conference. Benchmarking 28 th February 2013. Benchmarking. Evaluate or check (something) by comparison with a standard: "we are benchmarking our performance against external criteria". Evaluate or check something in this way: "we continue to benchmark against the competition".

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Quest 2012 Conference

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Quest 2012 conference

Quest 2012 Conference

Benchmarking 28th February 2013


Benchmarking

Benchmarking

  • Evaluate or check (something) by comparison with a standard: "we are benchmarking our performance against external criteria".

  • Evaluate or check something in this way: "we continue to benchmark against the competition".


Benefits of benchmarking

Benefits of benchmarking

  • Identifies specific problem areas and eliminates guesswork

  • Builds confidence when "gut feel" assumptions are validated

  • Helps to prioritize improvement opportunities

  • Shifts internal thinking from "inputs" to "outputs" (i.e. measures)

  • Serves as an excellent baseline "report card"

  • Makes it easier to increase performance expectations and "raise the bar"

  • Creates a sense of competitiveness and a real desire to improve

  • Challenges people to "work smarter" instead of "working harder".


Quest benchmarking

Quest benchmarking

  • Spreadsheet


Q and a s

Q and A’s

  • www.questnbs.org


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