Outsourcing & India. Reni James Sara Chopp Shwetha Sabu Chris Arwady. Introduction. Management Processes. Quality of Service. “When it comes to quality is perception reality?”. Language Skills. 333 million Indians speak English. As a result, India has a large BPO industry.
“When it comes to quality is perception reality?”
The EU does not consider India to be a data secure nation, restricting India’s outsourcing business and the flow of sensitive data.
New Delhi requests a change in status in order to boost trade in India’s IT-BPO industry.
New Delhi is using the bi-lateral trade agreement to argue for the free flow of services in order to boost outsourcing of low-end jobs from Europe and high-end jobs from the United States and protect exports from this work.
For sustainability, India must ensure privacy protection of data.