Customer Campaign Household

1. Customer Campaign Household By Amit Malhotra

2. Objective By the end of this presentation we will be able to understand about Consumer Campaign Household & What are our main area of working.

3. Main Products We Sell Tariffs & Options Bt Together Callmobile Option BT Together International Option Payment Options BT Online Narrowband Internet Bt Digital “Freeview” Product We Create A Lead BT Broadband Sky Digital Packs BT Mobility ( Mobile Phone) Enquiry on Products: Calling Features Additional Line Friends & Family BT Midband Billing Other Services Main Products we Deal with

4. Main Stream Product’s Tariffs & Options “Could BT Together's improved pricing options make your life simpler than ever? With our lowest monthly prices and no separate rates for national or local calls, why pay more?”

5. BT Callmobile Option “BT Together CallMobile option offers customers a 25% reduction on UK Mobile call rates for £1.50 incl. VAT per month, £4.50 incl. VAT per quarter.  The calls will also attract Friends & Family and BestFriend discounts.” 25% OFF

6. BT Together International Option “Friends, family or business contacts abroad? If you phone any of our 17 most called overseas destinations, just add this International option to your pricing option for even more great savings.For just £1.00 per month in addition to the cost of your BT” Together option you'll enjoy: • 5p a minute charge whenever you call, day or night to any of the countries below. • Lower rates to international mobiles : just 5p per minute to the USA and Canada and 30p per minute to the other 15 countries listed below.

7. Payment Options Paying by Direct Debit not only gives you peace of mind that your phone bill has been paid, but can save you £12 a year*. You can either benefit from this saving directly or BT give the option of donating this £12 (£1 a month) saving to Child Line. BT offer two different options to making setting up your automatic payment as convenient as possible. • Monthly Payment Plan • Whole Bill Direct Debit

8. Monthly Payment Plan We base your monthly payments from an average of your past bills. We add up a selection of your latest bills (normally over the past 12 months) and divide by the number of months to get your average monthly payment. To set up a Monthly Payment Plan you will need to: • Ensure that any outstanding bill is paid. You can do this online by Debit Card, (payment must be received within 5 days of joining Monthly Payment Plan or the lower line rental will not apply for 10 months). • Have to hand your BT account number (shown at the top of your bill e.g. EA12345678) • Have to hand your bank details (Found on your cheque book or debit card). • You must be acting on sole authority to make payments from the bank account (to be able to sign cheques without a second signatory). • You must also be acting on your own behalf as the person whose bank account will be debited.

9. Whole Bill Direct Debit Your whole bill will be paid automatically in full. We will continue to send you a bill 14 days before we take a payment for your information. You don't need to do anything when you receive this bill, as payment will be taken automatically from your bank or building society account. To set up a Whole bill direct debit you will need to: • Have to hand your BT account number (shown at the top of your bill e.g. EA12345678) • Have to hand your bank details (Found on your cheque book or debit card). • You must be acting on sole authority to make payments from the bank account (to be able to sign cheques without a second signatory.) • You must also be acting on your own behalf as the person whose bank account will be debited.

10. BT Online The BT Online (BTO) service allows the customer to access and keep track of their BT account through the website www.bt.com/btonline. Customers can access their BT bill on line while keeping their paper bill.  BT Online is available to all residential customers who have a current email address. Key Selling Points • View their BT bill on line – sort by cost, calls, names, or numbers. • View unbilled call usage. • Change Friends & Family numbers. • Still receive a paper copy of their BT bill. • Convenient access to BT services such as Directory Enquiries. • Exclusive offers and future enhancements that will only be available to BTO customers.

11. BT Narrowband Narrowband Products • BT Surftime E & W £7 • BT Surftime Anytime £30 • BT Yahoo Surftime Anytime £15.99 • BT Yahoo Surftime Pay AS You Go £ Pay As U Use

12. Freeview Discover FREE entertainment from the UK's leading broadcasters all through one set-top box from BT. You can also choose to add easy Internet and email access at the same time. As a BT customer* you could soon be enjoying: • Up to 30 FREE TV channels • Plus over 20 Radio stations • High-quality digital picture and sound • 'Pay as you go' web surfing and emailing • Digital radio stations without the cost of a digital radio receiver • Pricing : Excl VAT £ 42.55

13. Product We Create A LeadBroadband Thinksto Remember: • Fair Trading Statement • Line Check Transfer The Call To 0800800060

14. Free standard installation and free SKY Sports for three months when a BT customer subscribes to a SKY World package (£38.00-£40.00 per month until 01 September 2004 and then £39.00 - £41.00).  This will result in a saving £6.00 per month on the top package price. Free standard installation when a BT customer subscribes to a Sky Family Pack (£19.50 per month).  This saves £100.00 on the usual standard installation cost for SKY’s Family pack. £10.00 standard installation when a customer subscribes to a SKY Value Pack (£13.50 per month).  This saves £90.00 on the usual standard installation cost for SKY’s Value Pack. Thinks to Remember: Fair Trading Statement Ask For if the Customer is ready with the A/C Details Transfer the Call To Sky 01506831043 Sky Digital TV

15. BT Mobility [Mobile Services] BT Mobile is the new mobile product from BT, which is especially attractive to families.  It is exclusive to BT customers, and allows them to make quick calls home at no extra charge from their mobile.  Customers can have up to six handsets on one account, giving each additional user reduced line rental. Transfer the Call To : 02890344702

16. Calling Features, Friends & Family and Additional Line These are Re-active Selling Products We Take Orders for all The Above, do changes in the account and provide these services but they are add-On Services. We do have the Number To transfer the call To a ACE Number. ACE No: 0800443311

17. Midband BT Midband provides fast Internet access in areas where ADSL is unavailable. BT Midband provides direct access to the Internet without the need for an Internet Service Provider. It allows speeds of up to 128 kbps and is provided over a Home Highway line. BT Midband is available with all the existing Home Highway features. This means the customer can make/receive voice calls when connected to the Internet.  It is not possible to make two simultaneous telephone calls while connected to the Internet. Transfer the Call to Customer care: 150 or Highway channel: 0800216925

18. Compliance & Recaps Compliance To make sure you are compliant you must advise the customer of the following information: • They will not receive a call allowance. • The rental charges incl VAT.  See Pricing. • The reduced rate call prices are only applicable for the first 60 minutes.  For more information see Pricing. • The call types that are excluded.  See Exclusions. • Minimum call charges must be quoted. Recap Statement I have placed an order for ________.  The service should be on your account by __________, at which point__________.  You will also receive a confirmation letter within the next few days.  You do have the right to change your mind up to the point where we supply you with the service.  Exclusions’.

19. MY Customer Promise’s

20. Any Questions…….?

21. Summary After that we have brief knowledge of what the Customer Campaign Household is all about