The use of business intelligence dashboards in vocational rehabilitation
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The Use of Business Intelligence Dashboards in Vocational Rehabilitation. Michael S. Quinn, M.H.S. Program Evaluation Coordinator ADRS Commissioner ’ s Office Montgomery, Alabama. An Illustration of the Approach Taken by the Alabama Department of Rehabilitation Services.

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The use of business intelligence dashboards in vocational rehabilitation

The Use of Business Intelligence Dashboards in Vocational Rehabilitation

Michael S. Quinn, M.H.S.

Program Evaluation Coordinator

ADRS Commissioner’s Office

Montgomery, Alabama

An Illustration of the Approach Taken by the Alabama Department of Rehabilitation Services


…You have to choose the one that works best for you. Rehabilitation

3. Working out accessibility for users who are blind was an issue that was tough to solve.

…We did find a way, although there wasn’t a roadmap to follow. We’re proud to say these dashboards are accessible.

2. Of course, our dashboards rely upon the data entered daily into our electronic case management system

OK, geez, can we get on with it already?

4. There are several Business Intelligence products on the market.

Wait! One last thing.

But first, a few disclaimers…

… So, you can only get out of it what you already have. Our system launched in 1999.

…Ultimately, we chose Microsoft products. They best fit our existing system and our needs.

1. This took a while to develop. About 2 years to see something like what will be presented.


MEDIUM Rehabilitation

MESSAGE


Part II Rehabilitation


Can you see a difference between typical reporting and the dashboard example given?

What do you think about the approach that was taken toward transparency – aka. Everyone can see everyone else’s stuff?

Part III


2007 dashboard example given?

2009

2010

2011

FY 2012

1999-

AWARE (web based case management application) Development Complete

ADRS elects to maintain and develop the AWARE application locally

“SMILE” enters everyday use by ADRS

VR Counselors

Data regarding VR Services and Activities accumulate within ADRS Databases – the Foundation of Reporting


1999- dashboard example given?

2007

2009

2010

2011

FY 2012

2007 RSA 107 Review

VR Admin & IT Staff begin to look at Business Intelligence options


1999- dashboard example given?

2007

2009

2010

2011

FY 2012

New Commissioner

Redefined Program Evaluation Position to include the Coordination of Business Intelligence

Staffed this Position


1999- dashboard example given?

2007

2009

2010

2011

FY 2012

Federal Stimulus Funds

SharePoint 2010 & PerformancePoint Selected and Purchased

Groundwork Development of Metrics and Key Performance Indicators

Designated BI Position in Computer Services


1999- dashboard example given?

2007

2009

2010

2011

FY 2012

VR Dedicates a Subject Matter Expert to the BI Team

Technology & People in Place…

Development of Data Warehouse and a first “Cube” Data Source

True Dashboard Implementation Begins


1999- dashboard example given?

2007

2009

2010

2011

FY 2012

VRBI Site with “Operations Dashboard” Released

2012 RSA 107 Review

ICI Award Enables Further Development of BI Resources as a Performance Management Tool

2nd Generation

Dashboard Released


2014 dashboard example given?

2015

2016

2017

FY 2018

FY 2013

Two new Dashboards Made Available

Created a VRBI Notification Center to identify Concerns and Gather Staff Feedback

Working with ICI to Provide “Demand-Side” BI Resources to VR Counselors and Job Developers


Part IV dashboard example given?


The Philosophy we have Adopted: dashboard example given?

  • Selection of Performance Measures:

  • Insist on outcome measures focused on the real mission

  • Show people how they play a direct part in the achievement of the mission (ex. of RSA indicator “roll up”)

  • Tell the story of performance with as much context possible – be fair, an alignment of resources may be necessary.

  • Performance over Punishment

  • Dashboards should create dialogue

  • Transparency is essential – these are shared knowledge resources


The Philosophy we have Adopted: dashboard example given?

  • The Message to ADRS Staff:

  • We’re getting rid of information inequities

  • We trust you with this information and expect that you use it

  • We are all accountable at every level

  • By sharing the agency’s knowledge resources we are investing in your professional development

  • Collectively, we’re smarter…


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