The use of business intelligence dashboards in vocational rehabilitation
This presentation is the property of its rightful owner.
Sponsored Links
1 / 16

The Use of Business Intelligence Dashboards in Vocational Rehabilitation PowerPoint PPT Presentation


  • 45 Views
  • Uploaded on
  • Presentation posted in: General

The Use of Business Intelligence Dashboards in Vocational Rehabilitation. Michael S. Quinn, M.H.S. Program Evaluation Coordinator ADRS Commissioner ’ s Office Montgomery, Alabama. An Illustration of the Approach Taken by the Alabama Department of Rehabilitation Services.

Download Presentation

The Use of Business Intelligence Dashboards in Vocational Rehabilitation

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


The use of business intelligence dashboards in vocational rehabilitation

The Use of Business Intelligence Dashboards in Vocational Rehabilitation

Michael S. Quinn, M.H.S.

Program Evaluation Coordinator

ADRS Commissioner’s Office

Montgomery, Alabama

An Illustration of the Approach Taken by the Alabama Department of Rehabilitation Services


The use of business intelligence dashboards in vocational rehabilitation

…You have to choose the one that works best for you.

3. Working out accessibility for users who are blind was an issue that was tough to solve.

…We did find a way, although there wasn’t a roadmap to follow. We’re proud to say these dashboards are accessible.

2. Of course, our dashboards rely upon the data entered daily into our electronic case management system

OK, geez, can we get on with it already?

4. There are several Business Intelligence products on the market.

Wait! One last thing.

But first, a few disclaimers…

… So, you can only get out of it what you already have. Our system launched in 1999.

…Ultimately, we chose Microsoft products. They best fit our existing system and our needs.

1. This took a while to develop. About 2 years to see something like what will be presented.


The use of business intelligence dashboards in vocational rehabilitation

MEDIUM

MESSAGE


The use of business intelligence dashboards in vocational rehabilitation

Part II


The use of business intelligence dashboards in vocational rehabilitation

Can you see a difference between typical reporting and the dashboard example given?

What do you think about the approach that was taken toward transparency – aka. Everyone can see everyone else’s stuff?

Part III


The use of business intelligence dashboards in vocational rehabilitation

2007

2009

2010

2011

FY 2012

1999-

AWARE (web based case management application) Development Complete

ADRS elects to maintain and develop the AWARE application locally

“SMILE” enters everyday use by ADRS

VR Counselors

Data regarding VR Services and Activities accumulate within ADRS Databases – the Foundation of Reporting


The use of business intelligence dashboards in vocational rehabilitation

1999-

2007

2009

2010

2011

FY 2012

2007 RSA 107 Review

VR Admin & IT Staff begin to look at Business Intelligence options


The use of business intelligence dashboards in vocational rehabilitation

1999-

2007

2009

2010

2011

FY 2012

New Commissioner

Redefined Program Evaluation Position to include the Coordination of Business Intelligence

Staffed this Position


The use of business intelligence dashboards in vocational rehabilitation

1999-

2007

2009

2010

2011

FY 2012

Federal Stimulus Funds

SharePoint 2010 & PerformancePoint Selected and Purchased

Groundwork Development of Metrics and Key Performance Indicators

Designated BI Position in Computer Services


The use of business intelligence dashboards in vocational rehabilitation

1999-

2007

2009

2010

2011

FY 2012

VR Dedicates a Subject Matter Expert to the BI Team

Technology & People in Place…

Development of Data Warehouse and a first “Cube” Data Source

True Dashboard Implementation Begins


The use of business intelligence dashboards in vocational rehabilitation

1999-

2007

2009

2010

2011

FY 2012

VRBI Site with “Operations Dashboard” Released

2012 RSA 107 Review

ICI Award Enables Further Development of BI Resources as a Performance Management Tool

2nd Generation

Dashboard Released


The use of business intelligence dashboards in vocational rehabilitation

2014

2015

2016

2017

FY 2018

FY 2013

Two new Dashboards Made Available

Created a VRBI Notification Center to identify Concerns and Gather Staff Feedback

Working with ICI to Provide “Demand-Side” BI Resources to VR Counselors and Job Developers


The use of business intelligence dashboards in vocational rehabilitation

Part IV


The use of business intelligence dashboards in vocational rehabilitation

The Philosophy we have Adopted:

  • Selection of Performance Measures:

  • Insist on outcome measures focused on the real mission

  • Show people how they play a direct part in the achievement of the mission (ex. of RSA indicator “roll up”)

  • Tell the story of performance with as much context possible – be fair, an alignment of resources may be necessary.

  • Performance over Punishment

  • Dashboards should create dialogue

  • Transparency is essential – these are shared knowledge resources


The use of business intelligence dashboards in vocational rehabilitation

The Philosophy we have Adopted:

  • The Message to ADRS Staff:

  • We’re getting rid of information inequities

  • We trust you with this information and expect that you use it

  • We are all accountable at every level

  • By sharing the agency’s knowledge resources we are investing in your professional development

  • Collectively, we’re smarter…


  • Login