Performance Management 2 MANA 3320. Dr. Jeanne Michalski [email protected] Performance Management. Methods used for performance evaluation. Conducting an effective performance appraisal interview. Appraisal Forms. “Least important elements of the appraisal process”
Process of developing the rating system is more important than the system itself.
FIREFIGHTING STRATEGY: Knowledge of Fire Characteristics.
Uses future results as performance targets
Challenge is setting goals and measures
Appraisal forms tend to be very simple
Still need a rating scale
Example - 5 levels
Consistently exceeds expectations, exceeds expectations, meets expectations, does not meet expectations, does not meet any expectations
What determines human performance in any situation?
Performance = f (Ability, Motivation, Environment)
Goals / Expectations
Boredom / Frustration
Equipment / Materials
Rules and Policies