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My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment

My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment. My VR: An Internal Client Communication Application. My VR Core Concept. Improve efficiency in business process Reconfigure client communication to increase engagement

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My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment

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  1. My VR: Changing Business Practices for Client Engagement, Independence, and Empowerment My VR: An Internal Client Communication Application

  2. My VR Core Concept • Improve efficiency in business process • Reconfigure client communication to increase engagement • Use an internal secure social media type of application.

  3. Who’s bright idea was this, anyway? • Staff input from two separate teams at Fed Ex Day. • Client requests. • As an agency we desire to stay relevant to clients in a technological world.

  4. Norfolk Team Concept • Develop a confidential web based employment portfolio that can be easily accessed by the client. • Make client employment information available. • Integrate a shared message space to enhance communication.

  5. Grand Island Team Concept • Develop a system where clients can access their case information. • Receive status updates on their case, including milestones in the VR process, authorization information, etc.

  6. Pre- Development Client Input • Survey Monkey Survey • We found that many clients are using technology to access similar applications. (Online banking, social media, etc.)

  7. Feature Choices • Kept it simple. • Integrated social media features. • Nebraska VR developed an internal client communication application that integrates social media features with access to the Individual Plan for Employment (IPE). • Sample job applications and resume creation. • Collection of resources to enhance job search activities.

  8. Feature Choices Support Core Concept • MyVR will allow for greater communication and transparency in services between VR staff and clients.

  9. Development and Deployment Process • Synthesized staff input with client feedback. • Hired a contract programmer. • Produced written instructions for staff and clients. • Identified 20 clients from each team to participate in pilot.

  10. Evaluation of Effectiveness • Communication/engagement - Counselor and client agreed to a schedule of contacts (monthly for students in college; weekly for clients in active job search). • Log activity initiated by staff and client. • Compare time in services (planning and successful outcome) with case load average.

  11. MyVR Tour

  12. Nebraska VR • Mark Schultz, Director, mark.schultz@nebraska.gov • Brigid Griffin, Office Director Norfolk Office, brigid.griffin@nebraska.gov • Sarah Chapin, IT Applications Developer Senior, sarah.chapin@nebraska.gov

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