Design by user community
This presentation is the property of its rightful owner.
Sponsored Links
1 / 9

Design by (User) Community PowerPoint PPT Presentation


  • 46 Views
  • Uploaded on
  • Presentation posted in: General

Design by (User) Community. Jessica Seddon Indian Institute for Human Settlements Visiting Fellow, U.S. EPA. Some Challenges. “Sticky information” matching problems framed in social terms with responses in technology terms Differing imaginations of what’s possible.

Download Presentation

Design by (User) Community

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Design by user community

Design by (User) Community

Jessica Seddon

Indian Institute for Human Settlements

Visiting Fellow, U.S. EPA


Some challenges

Some Challenges

  • “Sticky information”

    • matching problems framed in social terms with responses in technology terms

    • Differing imaginations of what’s possible.

  • Strategic incentives to lie

    • Risk aversion, transparency aversion

  • Voice: Power and standing of users

  • “Sovereignty” issues: standards as public institutions with political consequences


Tale of 2 systems

Tale of 2 systems


Public grievance redressal system

Public Grievance & RedressalSystem

  • Platform for accepting citizen complaints, routing them into government departmental systems.

  • Reports performance on addressing complaints to managers + public, real time.

  • Software in use in 130+ cities in India

www.egovernments.org


Design by user community

78

21

5

54

33

99

238

32

61

AIRNow

  • Data Users

  • Federal agencies (e.g., NOAA, USFS)

  • Media (e.g., CNN, The Weather Channel)

  • Weather Service Providers (e.g., AccuWeather, WeatherBug)

  • Local media

  • Universities (e.g. UMD Smog Blog)

  • Researchers

  • Websites/Apps (private/government)

  • Data Providers

  • Federal – 10

  • State and Provincial – 51

  • Local – 41

  • Tribal – 12

  • Other – 13

  • 2000+ monitoring sites

  • Multi-pollutants (e.g., ozone and particles)

(www.airnow.gov)


Context for user involvement

Context for User Involvement


Evolution of airnow

Evolution of AIRNow

1997

2001

Shanghai

2007

2010


Public grievance and redressal

Public Grievance and Redressal

  • Intense pre-product consultation, limited additional changes.

  • Mixed city adoption, even when bundled with other products.

  • Design ideas from three sources:

    • User innovation & customization in specific cases (bounded by technology barriers)

    • Required explicit and additional effort to elicit user feedback.

    • Analysis of usage patterns.


What seemed to work

What Seemed to Work?

  • User participation often takes extra effort

    • User innovation tactics: Identify & involve “lead users”

    • Creation of boundary organizations

  • Insulate user fora from user organization hierarchies.

  • Connect discussions to leadership & decisionmaking.

  • Revealed preference + stated preferences: usage tracking


  • Login