集大英语沙龙第三期 旅游系列－ 入住酒店

1. 集大英语沙龙第三期旅游系列－入住酒店

2. 情景1：Making reservations 预定房间 F：Front-desk G: Guest F: Good morning, room reservations 客房预定. Can I help you? G: I would like to book a room in your hotel. 我想订间房。 F: What kind of room would you prefer? A single room单人间 or a double room双人间? G: A double room, please. F: From which date and for how many nights? G: From July 25 to July 28. F: Would you please hold on? I’ll check our rooms’ availability. … We do have a double room those days but it is with a king bed （特大号双人床，1米8）, not twin beds（单人床）. Would you mind that? G: That’s O.K. I’ll be with my wife. What’s the rate （价格）? F: It is one hundred and twenty U.S. dollars per night （每晚）. G: I will take that.（好的）

3. R: May I have your name, please? • G: Yes, it is Jian-guo Li . • R: How do you spell it, please? • G: J-i-a-n g-u-o, L-i. • R: And your initials 姓名首字母, please? • G: J. L. • R: At what time will you arrive? • G: Around 4p.m. Do you have shuttle service 酒店班车from the airport? • R: Yes, we do. You need to call us in advance 预先to make the reservation. • G: Is that free? • R: No, for a round-trip往返 shuttle service is $20. I would like to confirm your reservation. A double room for Mr. and Mrs. Jianguo Li at one hundred and twenty U.S. dollars per night from July 25 to July 28. Is that correct? • G: Exactly. • R: Thank you very much, Mr. Li. My name is Jenny and we look forward to serving you. • G: Thank you and Goodbye. • R: Goodbye.

4. 实用句 • 1）I’d like to reserve a single room from June 1 to 4th. • 2) I prefer non-smoking rooms无烟房. • 3) I am sorry. We are fully booked 客满on that day. • 4) Would you prefer sea view 能看到海or mountain view能看到山? • 5) Which do you prefer, a king bed, or two beds? • 6) I prefer two single beds. 我想要两张床。 • 7) I would like to have an invoice. 我想开张发票。

5. 询问酒店服务 • 1）Do you have shuttle service to the airport? How often is that? 酒店有班车到机场吗？多长时间一班。 • 2) Do you arrange airport pick-up? Do I have to make reservations for that? 我需要预定班车到机场接我吗？ • 3) Do you have internet access in rooms? 房间有网络吗？ • 4) Do you have complimentary breakfast? 你们提供免费早餐吗？ • 5) Do you have laundry service? 你们有洗衣中心吗？

6. 练习 I • 情景：打电话预约Hilton Hotel, 订一间双人房，从6月1日到4日，可是旅馆告知这几天已客满，推荐另一家旅馆Westin Hotel. • 房间要求：有两张床，无烟房，能看海景， • 询问服务：6月1日下午到达机场，宾馆有班车到机场接机吗？宾馆回答说必须要打电话先预约。 宾馆接收中国信用卡吗？接收现金吗？

7. 练习 I 参考答案 • F: Front-Desk G: Guest F: Good morning, Hilton hotel. May I help you? G: Good morning. I’d like to make a reservation for a double room from June 1st to 4th. F: Hold on, please. Let me check the availability for that….Oh, I am so sorry that we are fully booked on those days. Would you like to try Westin Hotel? Would you like me to put you through to Westin? G: Yes, please. F: Good morning, westin hotel, what can I do for you today? G: Good morning. I’d like reserve a double room from June 1st to 4th. F: Just a moment please. …Yes, we do have a double room for those days. Do you prefer a king bed or two full beds? G: A king-bed please. I will be with my wife. And I’d prefer a non-smoking room with a sea view. F: Let me see….Yes, we do have a double room with a king-bed, non-smoking room with an ocean view.

8. G: What is the rate? • F: $250 per night excluding tax. • G: I will arrive in the afternoon on June 1st. Does the hotel provide shuttle service from the airport? • F: Yes. But you need to call us ahead to make a reservation. • G: OK. Do you accept Chinese credit card? F : I am not sure about that. Usually we accept visa, master cards, cash and checks. G: OK. I’ll take that. F: What’s your name please? G: Wang Dali. F: Let me confirm your reservation, Mr Wang. A double-room from June 1st to 4th , for Mr and Mrs. Wang with a king bed, non-smoking, an ocean view. Is that correct? G: Exactly. Thank you very much. F: Thank you. We are looking forward to serving you.

9. 情景2：酒店入住 F: Front-desk G: Guest F: Good afternoon, can I help you? G: I have reserved a double room for today three weeks ago. F: Welcome to the hotel. Just a moment please. Let me get your details. May I have your Identification 身份证明please? G: Here is my passport. F: May I have your credit card 信用卡 please? G: Here it is. F: Do you need the wake-up call service闹钟服务? G: No, thank you. F: Here is your room key房卡. Take the elevator on the right. We have the complimentary breakfast免费早餐 and free internet service in the lobby大堂. Anything else I can help you? G: Not I can think of. Thank you. F: Enjoy your stay.

10. 常用词汇 • to reserve a room 订房间 • king-size bed （特大号双人床）, queen/full bed（大号双人床）, twin bed （单人床） • single room 单人间/ double room 双人间 • Internet service 网络服务 • Lobby 大堂 • shuttle service 班车 • Room with an ocean view 海景房 • Smoking/non-smoking room 吸烟房／无烟房 • complimentary 免费 • vending machines 自动售货机 • Gym 健身房 • Indoor/outdoor swimming pool 室内／室外游泳池 • Bar/restaurant 酒吧 • Wake-up call service 叫醒服务 • Beauty Salon 美容中心 • check-out 离开旅馆手续 • Receipt 发票

11. 练习 • 情景： 你在旅馆里询问前台以下服务： －可以早上6：oo叫醒我吗 (wake-up call at 6)？ －去看自由女神的路怎样走？(How to get to…?) －这个城市有哪些观光景点？ (scenic spots) －附近有什么好的餐馆、购物中心？(shopping malls) －怎样使用洗衣服务？(laundry service) －隔壁房间的人太吵，要求换一间房。(I’d like to change a rom) －怎样可以弄到热的饮用水？(hot drinking water) －下午几点前必须登记离开旅馆？(check-out) －可以付现金吗？我没有美国信用卡，中国的信用卡可以吗？ －可以给我开张发票吗？(invoice)

12. 文化小常识 • 付小费tips给司机、门童doorman，清洁工。 • 一般来说，高档的酒店上网和早餐是需要额外付钱的，经济型的酒店则是免费提供这些服务。complimentary。 • 提前预定酒店会便宜一些。常用的美国订酒店的打折网站： www.priceline.com www.cheaptickets.com www.travelocity.com 中低档的经济型连锁酒店：Holiday Inn, Hampton Inn, Comfort Inn, Days Inn, Red-roof Inn， $70-$100 比较高档的酒店：Hilton，Westin，Crown Plaza, Double Tree, … >$ 200 • 有什么对房间不满意的，可以尽管跟前台讲，他们一般都会无条件地换房间，服务态度很好。 • 一般来说，大城市和旅游景点、旅游旺季的旅馆会较贵 • 大部分酒店都可以免费预约和取消预约（cancel the reservation)。