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ETSI Workshop: Guidelines for 3G Mobile UI Elements

Join the ETSI workshop to learn about guidelines for designing user interface elements for 3G mobile devices, services, and applications. Explore the importance of standards, compatibility, and accessibility in the ever-evolving world of telecommunications.

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ETSI Workshop: Guidelines for 3G Mobile UI Elements

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  1. HFT 2008 Workshop:Guidelines for Generic UI Elements for 3G Mobile Devices, Services and ApplicationsBruno von Niman, Matthias Schneider &David WilliamsETSI STF322 Leader and Experts bruno.vonniman@etsi.org

  2. Agenda • ETSI • TC Human Factors • Specialist Task Force 322 • Introduction • Tasks • Time plan • Presentation of EG 202 132 • Review of DEG 202 972 • Presentations and input from participants • Next steps

  3. What is ETSI? • ETSI, the European Telecommunication Standards Institute • A European standards organization, active in all ICT areas • Independent, non-profit, created in 1988 • Officially recognized and co-funded by the EU & EFTA • Setting globally-applicable standards for: • Telecommunications, in general • Radio communications, especially mobile • Broadcasting, and • Related topics • Offering direct participation of all members • More than 15,000 publications → all available for free!

  4. ETSI The home of the GSM™ standards… … and ISDN, DECT, DAB, DVB …

  5. ETSI …and a founding Partner in

  6. GTSC GRSC It’s a Standards World International bodies ITU-T ITU-R Fora / Consortia Interregional Co-operation • DECT Forum • DVB Project Group • EBU • GSM Association • IEEE • IMTC • IPv6 Forum • TETRA Forum • UMTS Forum • & 50+ others Europe

  7. Global Standards Collaboration Interregional collaboration on selected standardization subjects between (Japan) (China) (Japan) (Canada) (Korea) (USA) (International) (USA) Communications Alliance(Australia)

  8. Next Generation Mobile Networks could deliver this: Today Tomorrow ANY SERVICE –ANYWHERE FREEDOM TO CHOOSE

  9. ETSI Please visit http://www.ETSI.org or contact helpdesk@etsi.org 3GPP Please visit http://www.3GPP.org or contact 3GPPContact@etsi.org TISPAN Please visit http://www.TISPAN.org or contact TISPANsupport@etsi.org

  10. We need standards to ensure: • Compatibility of equipment and services from different suppliers • Full interoperability • Transfer of learning • Accessibility to equipment and services • Better safety and security • Load sharing, cost saving, co-operation of competitors

  11. The eEurope and i2010 Initiatives • Launched by the European Commission in 2000: “eEurope 2002 – An Information Society For All” • Intended to accelerate positive change in the EU • Aims to: • secure equal access to digital systems and services for all citizens • promote computer literacy and • create a partnership environment based on trust and enterprise • Ultimate objective: bring everyone in Europe on-line • Building on this success, in June 2002 the initiative was extended into eEurope Action Plan 2005 • i2010 was launched in 2005, complemented in 2007

  12. ETSI TC HF (Technical Committee Human Factors) • Responsible for human factors issues in all areas of telecommunications • Responsibility to ensure ETSI takes account of the needs of allusers • Produces standards, guidelines and reports that set the criteria necessary to ensure the widest possible accessibility of converging I&C technologies • Chairman: Stephen Furner (BT, UK) • Vice Chairmen: Bruno von Niman (ITS, Sweden) Lutz Groh (Siemens, Germany)

  13. Some recent ETSI HF Deliverables (1/2) • Requirements for assistive technology devices in ICT • Generic spoken command vocabulary for ICT devices& services (5/28 languages) • Guidelines on the multimodality of icons, symbols and pictograms • Guidelines for ICT products and services:Design for All • Access to ICT by children; Issues and guidelines • Alphanumeric characters: sorting orders and assignment to the 12-key telephone keypad (official European and minority and other languages) • Human Factors of work in call centers • Multimodal interaction, communication and navigation • Maximizing the usability of UCI based systems

  14. Some recent ETSI HF Deliverables (2/2) • Guidelines for generic UI elements of mobile terminals and services (GSM/GPRS and now 3G/UMTS) • Telecare in and outside of intelligent homes • Telecare User Experience design guidelines • User addressing and profile management • Guidelines for the design and use of ICT by children • Total communication (Duplex universal speech and text communication) • Enabling and improving the use of mobile e-Services • User education and Setup procedures • Multicultural aspects of ICT • EC Mandate M 376 (Accessibility requirements for public procurement) • User profile management standardization • …more work under development… AVAILABLE FREE OF CHARGE AT WWW.ETSI.ORG

  15. ETSI STF 322 • Co-funded by ETSI Members and EC/EFTA • Leader: • Bruno von Niman (ITS (SE), vonniman consulting) • Experts: • Pekka Ketola (Nokia) • David Williams (Motorola/Majire/Asentio Design) • Matthias Schneider (Siemens/BenQ Mobile/Nokia Group) • Follow up EG 202 132 (STF231), focusing on the 3G-specific aspects • Time plan: • Set up in 2006, work started in 2007 • Final draft deliverable ready (TB approval) in September 2008 • ETSI publication foreseen in December 2008

  16. Introuction and background (1/2) • The capabilities offered by mobile solutions evolve, • from only being able to make a call and use voice-mail to • downloadable personalization achieved through • ring signals, • software programs such as games and • the introduction of multimedia information services • such as navigation, mapping and directions, • traffic information, • text messaging and e-mail access, • quasi-cordless functionality, • music, TV and video call services.

  17. Intro and background (2/2) • Connectivity and interoperability between • telephony networks, • personal computing, • the Internet, and • ever-smarter mobile terminals and services • Offer enormous potential for improving life. • Concern about whether next-generation products, services and their content will provide a good user experience and be fully accessible to all people, including: • generic users, • less literate users, • children, • aging and disabled users. • Ensuring access to mobile communication for all is a common goal • vendors, operators, service providers, • users associations, • Policy makers (e-inclusive information society)

  18. The “Usability Gap” • “Featurism” - product complexity increasing • Range of mobile technology users broadening – from children to elderly and disabled

  19. Decreasing the “Usability Gap” • Possible ways to decrease complexity include: • understanding of user needs; • excellent user interfaces; • simplicity of configuration; • personalization capabilities and • ease of operation. • Also the “usability gap” can be helped by: • technological advances (e.g. better speech recognition); • a maturing ICT industry.

  20. Generic UI elements!

  21. ETSI Guide: Generic UI elements for mobile devices and services (STF231) Leader: Bruno von Niman (Ericsson/ vonniman consulting) ITS Sweden STF Experts: Riitta Jokela Martin Böcker Nokia Siemens Kristoffer Åberg Mike Pluke Sony Ericsson Telenor (supp.) Matthias Schneider- Hufschmidt Siemens

  22. Industry Reference Group(STF231) AOL Time Warner Alcatel BT Ericsson Fundacione ONE GSM Association IBM Infineon Motorola Orange Philips Qualcomm Samsung TeliaSonera TMobile O2 Vodafone Wireless World Research Forum etc.

  23. Scope (1/2) • Simplify end-user access to ICT services for end users and consumers from mobile 3G/UMTS telecommunication terminals • without restricting the ability of market players to further improve and develop their terminals, services and applications. • Expand scope of EG 202 132, “Human Factors: Guidelines for Generic Mobile User Interface Elements for Mobile Terminals and Services” (August 2004) • to 3G specific issues • Address specific and important 3G key issues from the end user's perspective • providing guidance on proposed generic user interface elements for basic and advanced mobile terminals, services and applications, including their accessibility.

  24. Scope (2/2) • Consider user requirements and integrate available results of standardisation work • providing implementation oriented guidance. • Do not restrict ability of market players • to further improve and develop their devices and services. • Do not limit options to trademark UI elements or profile the user experience • of brand‑specific user interface implementations as a competitive edge. • Provide guidance on simplifying end-user access to basic and selected advanced functions of mobile communication services from mobile communication devices. • Adopt a Design-for-All approach, wherever possible • taking special needs of children and elderly users with physical and sensory disabilities into account.

  25. Rationale for generic UI elements • Manufacturers differentiate their products through industrial and screen design, feature sets and UIs • Generic UI elements are accepted • in safety-relevant products (e.g. cars), • for products to be used by many people (products in public or work environments), and • In UIs following de-facto standards (GUIs in PC software or musical instruments).

  26. Rationale for generic UI elements • Generic UI elements result from • De-facto standards (e.g. GUIs), and from • official standardisation (e.g. keypad arrangement on public phones). • Generic UI elements potentially benefit all, • end users, • manufacturers, and • service providers. • Can facilitate the uptake of new and emerging technologies and user interfaces, e.g.: • ETSI ES 202 130 Character repertoires, ordering rules and keypad assignment (under expansion) • ETSI ES 202 076 Generic spoken command vocabulary (under expansion)

  27. Rationale for generic UI elements • Basic considerations of what makes a UI area a candidate for generic UI elements: • No barrier to innovation • No obstacle to good product-specific user interfaces • Only the semantic of a generic user-interface element should be specified, not the actual design and implementation • End-user aspects, such as learnability, familiarity, trust, configuration and access • Commercial aspects (quicker uptake of new technologies, larger user base) • Legal requirements and possible regulation

  28. EG 202 132: GSM and GPRS-specific Guidelines • Terminology, symbols, acoustic signals and user guides • Configuration for service access, interworking, portability and error handling • Terminal and network related generic UI elements • Service and application specific UI elements

  29. Terminal and network related generic UI elements 9.1 International access code 9.2 Safety and security indicators 9.3 Text entry, retrieval and control 9.4 Accessibility and assistive terminal interfaces 9.5 Common keys 9.6 Language selection mechanisms 9.7 Voice and speech user interfaces 9.8 Users’ data privacy, security and access control 9.9 Telephone number format and handling 9.10 Universal addressing in converging networks 9.11 Synchronization and back-up

  30. Service and application specific UI elements 10.1 Emergency call services 10.2 Voice call services 10.3 Video call services 10.4 Mobile browsing and Internet services 10.5 Positioning-related services 10.6 Service and content presence, availability and connectivity 10.7 Payments, cost of services and content 10.8 Messaging services 10.9 Instant mobile messaging services

  31. Review of 3G/UMTS specifics currently addressed by DEG 202 972 (1/2) • Introduction of the present draft • Scope, methodology, topics • Approach • Collaboration with industry • Work plan and time schedule • Requirement collection • Dissemination plan • Reference group • Consensus building process and workshops • Infrastructure and device-related guidelines • Access, connectivity and QoS • Internet connectivity, access and use • Always-on, always on-line • Dedicated, device-native UIs • Accessibility applications • Other areas (under investigation)

  32. Review of 3G/UMTS specifics currently addressed by DEG 202 972 (2/2) • Guidelines for services, media and applications • Data-intensive services and applications; • Distributed, non-device-native (local and remote) UIs; • Customization and operator-bundled packages; • Services of public interest (societal services/ services to the public); • Business/enterprise use. • Other non 3G-specific but related guidelines • Application installation; • Computer access, bandwidth and cost issues;

  33. Review of draft and discussion • Chapter by chapter

  34. Input and presentations from the audience • Maximum 15 minutes • Q&A • How address?

  35. Thank you! Your comments and input welcome: bruno.vonniman@etsi.org (or come see us at the ETSI stand) Updated versions of public draft available at: http://portal.etsi.org/stfs/STF_HomePages/STF322/STF322.asp

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