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Success in Primary Health: A Multi-sectorial Collaboration. Preliminary Presentation - Quality Care Evaluation March 2006 Zoe Kopp MPH Director, Pfizer Global Health Fellow Teresa Narvaez Country Director, Project HOPE.
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Preliminary Presentation -
Quality Care Evaluation
Zoe Kopp MPH
Director, Pfizer Global Health Fellow
Country Director, Project HOPE
Working together for a smile, improved health and a better life for mothers and children
The right of clients to:
Initial information, discussions
It seems to have everything that one needs
Here they find the best services
That they discourage use of baby bottles
Bring in more pediatricians
Need a cafeteria
Wait for the lab workers
Don’t permit food in the waiting room
Don’t understand the shift systemWhat did they like the best or the least?
Determine how these clinic models can have the maximum impact in the national and international field. HOPE/ADOM through involvement with others with experience in the field of health (SESPAS, PAHO and other groups) should consider options like:
1) Creating a quality center of management training of primary health care services.
2) Expanding the number of clinics to at least have one clinic in each region to have more influence throughout the country
3) Using and design the future clinics with the ability to offer practical training to medical personnel from the DR and other countries
Define the Mission of the Clinics Project and develop a strategic plan for the next five years. Project HOPE and ADOM together need to define their vision, mission, and establish strategic objectives for their achievement (including measurable indicators).
Then develop a 5-year strategic plan to reach the set objectives and expansion plans for the clinics program. That should involve representation from both organizations, HOPE and ADOM, and representation from their employees.
Name a management sub-committee for the clinics programwith representation from ADOM, HOPE and clinic personnel. This committee will be in charge of providing leadership and follow-up to the strategic plan. In addition it will guarantee the quality of services in the clinics, supervise the appropriate handling of funds, manage the growth of the endowment fund and secure the future and the expansion of the impact of the clinics project.
The collaboration clinics of ADOM and HOPE in the DR are excellent examples of primary and maternal/child health clinics with a high level of quality care. These clinics could serve as quality care models for HOPE and ADOM and other organizations in the Dominican Republic and other countries.