Business processes
1 / 24

Business Processes - PowerPoint PPT Presentation

  • Uploaded on

Business Processes. BA 339 Mellie Pullman. Littlefield Login. Buy your code this week! Log onto: Enter “dollars” It will ask for your team name & password must consist only of numbers and lower case letters must not contain spaces or punctuation.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about ' Business Processes' - najila

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Business processes

Business Processes

BA 339

Mellie Pullman

Littlefield login
Littlefield Login

  • Buy your code this week!

  • Log onto:

  • Enter “dollars”

  • It will ask for your team name & password

    • must consist only of numbers and lower case letters

    • must not contain spaces or punctuation

After game has started
After Game has started

  • Oct. 8 at 5 PM, you will then logon with:


    We will look at the running factories on October 10 in class but you can make changes as soon as it starts on October 8.

Process analysis terms
Process Analysis Terms

  • Process: Is any part of an organization that takes inputs and transforms them into outputs.

  • Cycle Time: Is the average time needed to complete a business process.

  • Utilization: Is the ratio of the time that a resource is actually activated relative to the time that it is available for use.

Process throughput rate or flow rate r
Process Throughput Rateor Flow Rate R

  • Number of jobs (or customers) that flow through the system perunit of time.

    • Cakes per hour

    • Kitchen orders per shift

    • Drive-in customers per day

  • Process Throughput rate R = 1 .

    Takt Time


  • Slowest activity or operation in system.

  • Sets the pace for throughput rate of system.

Process types in order of decreasing volume
Process Types(in order of decreasing volume)

  • Continuous Flow

  • Production Line

  • Batch (High Volume)

  • Batch (Low Volume)

  • Job Shop

  • Project

Continuous flow
Continuous Flow

  • Large production volumes

  • High level of automation

  • Basic material passed along, converted as it moves

  • Usually very high fixed costs, inflexible

Production line
Production Line

High-volume production of standard products or “design window”

Job shop
Job Shop

  • Low volume, one-of-a-kind products

  • Job shops sell their capability

  • Highly flexible equipment, skilled workers

  • Equipment arranged by function

Batch i
Batch I

  • Somewhere in between job shop and line processes

  • Moderate volumes, multiple products

  • Production occurs in “batches”

Batch ii
Batch II

Layout is a cross between that found in a line and that found in a job shop:

Group Technology


  • Used when a product is:

    • one-of-a-kind

    • too large to be moved

  • Resources moved to where needed

  • Equipment, people, etc. are highly flexible

  • Finite duration, often with deadline

Mixing together the process types
Mixing Together the Process Types ...




putting together

final product

Arms and




parts ...


Product process matrix
Product – Process Matrix

Very Poor Fit

Very Poor Fit

What is customization
What is “Customization”?

An operations-centric view:

Customization models
Customization Models


ETO – engineer to order

MTO – make to order

ATO – assemble-to-order

MTS – make to stock

Upstream: before the customization point, “off-line” activities

Downstream: after the customization point, “on-line” activities

Make to stock

  • Planning Issues

    • When, how much, and how to replenish stock at location

  • Success

    • Balancing level of inventory against level of service

      Other examples?

Assemble to order

  • Success comes from:

    • Flexible Engineering design

    • Modularity

Ato planning issues
ATO Planning Issues

  • Options configurations (Smart Car)

    • 8 different colors

    • 2 different trims

    • 2 different seats

  • Possible combinations?

  • Less finished good inventory & waste than MTS

  • ad