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Polycom PVX Instructions. How to download the Polycom PVX video conferencing program to your personal computer. Also includes operating and troubleshooting instructions. Please disable your computer’s popup blocker at this time for the duration of the download and installation process.

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Polycom PVX Instructions

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Polycom pvx instructions

Polycom PVX Instructions

How to download the Polycom PVX video conferencing program to your personal computer. Also includes operating and troubleshooting instructions.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Please disable your computer’s popup blocker at this time for the duration of the download and installation process.

You can re-enable the popup blocker once the Polycom PVX has been completely installed

Slide 1a:

Step 1a:

Please open your computer’s web browser and copy and paste the following link into the address bar and then hit enter:

http://www.polycom.com/products/telepresence_video/video_conference_systems/personal_systems/pvx.html

You will then be taken to the webpage shown to the left.

Once at this webpage please click on the link at the end of the first paragraph that says

“Download the Polycom PVX FREE trial.”

CLICK HERE

Slide 1b:

Step 1b:

If this popup window appears on your screen over

the “Download the Polycom PVX FREE trial.” link,

click on the close window button in the upper right

corner.

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 2a:

Step 2a:

If you scroll down when reaching the next webpage you will see the screen to left. You need to complete all of the required fields marked with a red asterisk and then click on the red “Submit” button at the bottom right of the screen.

Because this screen is in a new window

you may have to disable your computer’s

Popup Blocker in order to allow this screen to

appear.

COMPLETE ALL

OF THESE FIELDS

CLICK HERE

Slide 2b:

Step 2b:

This is the next screen that will appear on your

computer. Your next step is to click on the link

“DOWNLOAD NOW – Polycom PVX FREE Trial Software Access”

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 3a:

Step 3a:

Next the “File Download” screen will popup on the screen. Click on the “Open” button near the center of the screen.

CLICK HERE

Slide 3b:

Step 3b:

If this “Internet Explorer Security” or a similar popup screen appears on your computer, just click on the “Allow” button near the bottom right of the screen.

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 4a:

Step 4a:

This is the next screen that will popup – it may take a minute to appear. Double-click on the file that says “Release_all_8020235”.

After a brief wait you may get a popup window

that says

“User Account Control Box”

“A Program needs your permission to continue”

“If you started this program, continue.”

“PVX_8.0.2”

“Polycom, Inc.”

If you get this popup window, click on the

“Continue” button near the bottom right of the window.

DOUBLE-CLICK HERE

Slide 4b:

Step 4b:

The next popup is the “Choose Setup Language”

window. Make sure the language chosen is

“English (United States)” and click the “OK” button.

If the language is something other than English,

you will need to click on the arrow on the right end

of the box and a menu will drop down. You will then

be able to select “English (United States)” from a

variety other languages. Then click “OK”.

THEN CLICK HERE

MAKE SURE THIS BOX SAYS “English (United States)”

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 5a:

Step 5a:

The next popup window you will see is the

“Polycom PVX – InstallShield Wizard”

“Welcome to the InstallShield Wizard for Polycom PVX”.

Click on the “Next” button at the bottom right

of the screen.

CLICK HERE

Slide 5b:

Step 5b:

Read the “END-USER LICENSE AGREEMENT FOR

POLYCOM® SOFTWARE” and then Click the

“Yes” button in the lower right of the

“License Agreement” window.

CLICK HERE

Slide 5c:

Step 5c:

For the “Choose Destination Location” window

click on the “Next” button in the lower right

of the window.

Polycom PVX is now installing on your computer.

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 6a:

Step 6a:

Click the “Finish” button at the bottom right of the

“InstallShield Wizard Complete” window.

CLICK HERE

Slide 6b:

Step 6b:

There should now be a Polycom PVX

icon on your desktop that looks like

the icon to the left. Double-click on

this icon.

Step 6c:

Depending on your computer settings , you may get a warning from your computer that your fire wall has blocked a

Program from accessing the Internet. Such a warning will list Polycom PVX or Polycom, Inc. as the source of the

Program being blocked. Click on “Allow this program” to continue with the setup of Polycom.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 7a:

Step 7a:

This popup window will appear once you have

Opened Polycom PVX. Make sure “American

English” is selected as your language preference

And click on the “Next” button in the lower right

Corner.

MAKE SURE THIS SAYS

“American English”

CLICK HERE

Slide 7b:

Step 7b:

Next you will see the “Polycom PVX Information

System” window. In this window you need to

complete the “Name:” and “Email Address:” fields.

Leave the “H.323 Extension (E.164):” field as is.

Then click on the “Next” button at the bottom

right of the window.

LEAVE THIS FIELD ALONE

COMPLETE THESE

FIELDS

THEN CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 8a:

Step 8a:

For the “Directory Setup” window, leave all fields

alone and click the “Next” button at the bottom right

of the window.

LEAVE ALL THESE FIELDS ALONE

JUST CLICK HERE

Slide 8b:

Step 8b:

Click “Next” at the bottom right of the

“Polycom PVX VideoMail Setup” window.

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 9a:

Slide 9a:

Make sure you can hear ringing sound coming from

your computer – if you cannot try adjusting the volume

settings on your computer (take it off mute)- the

“Volume Level” bar on this window does not control the

volume settings on your computer.You may also have to

click on the “Back” button and then re-click on the

“Next” button from the previous window.

When you can hear the ringing sound click on the “Next”

button at the bottom right of the window.

CLICK HERE ONCE YOU HEAR RINGING

Slide 9b:

Step 9b:

Next you will see the “Polycom PVX Device Selection” window. Leave all of the settings as they are in this window and click on the “Next”

button in the lower right.

LEAVE THESE SETTINGS AS THEY ARE

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 10a:

Step 10a:

The next window to appear is the “Network Setup”

window. For this window leave all of the settings

as they are and click on the next button in the lower

right corner.

LEAVE ALL OF THIS AS IS

CLICK HERE

Slide 10b:

Step 10b:

On the bottom right of the “Setup Finish” window

click on the “Finish” button.

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 11a:

Step 11a:

Now you should see this window on your computer

screen. You may have to close or minimize (shrink)

some of the other windows that have opened in

order to find this window.

Click on the “Activate” button at the bottom of this

window.

CLICK HERE

Slide 11b:

Step 11b:

After clicking on the “Activate” button the “Activate

Software” screen will appear. In this screen you will

need to fill in the “License Number:” and “Activation Key

Code:” fields. Please call the UAA PM Dept. for these

codes: 907-786-1924.

License Number: Enter License Number Here

Activation Key Code: Enter Activation Key Code Here

Once you have completed the activation process

you may close any installation windows left open.

Only the main – mostly black - Polycom window

should remain open.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 12a:

Step 12a:

Alternatively, if this is the only window that appears on your

computer screen, you will need to click on the “i” button or

“System Information” button in the upper left corner of the

window.

CLICK HERE

Slide 12b:

Step 12b:

Now click on the “Activate” button in the right-center of

the new window that appears.

CLICK HERE

You will need to refer to Slide 11b to view the next window

that will appear and to enter in the “License Number” and

“Activation Key Code”.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 13a:

Step 13a:

The next window to appear will be the “Software Activated”

window as shown to the left. Click on the “OK” button in

this window.

CLICK HERE

Step 13b:

However, if you see the “Invalid Software Activation”

screen as appears on the left, you have entered the

“License Number” or “Activation Key Code” incorrectly.

Please click on the “OK” button and recheck your entries

in the two fields – make sure there are 4 characters in

each white box. Once the entries are correct and you

click on the “Activate” button, the “Software Activated”

window will appear as shown above. Click on the “OK”

button in the “Software Activated” window and move

on to the next slide.

Slide 13b:

CLICK HERE

Then recheck the “License Number” and “Activation Key Code”

THEN CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Polycom PVX Operating Instructions

Slide 14:

Step 14:

You have now successfully downloaded, installed, and

activated Polycom PVX. You are now ready for video

conferencing with Polycom PVX.

This is the main Polycom PVX window and will appear

on your computer screen when you open Polycom

by double-clicking on the Polycom PVX icon on your

computer’s desktop. From this screen you can call

other computers that also have Polycom PVX and most

importantly you can call the UAA PM Department to attend

class from remote locations. In order to call the UAA PM

Department classroom computer you will need to type the

following IP address into the white box at the upper right

of the Polycom window: 137.229.142.72

Note I: You should only use the above number to call the

UAA PM Department when are actually planning

to attend a class that starts within 30 minutes. Please do

not use this IP address at other times without speaking

with the PM Department staff as this computer may be

in use for other classroom sessions or be in the process of

being serviced. If you would like to test your Polycom

connection and settings, please call the PM Department

on the telephone at 907-786-1924 and someone will

assist you.

Type 137.229.142.72

into this white box to

call the UAA PM Dept.

classroom.

Your computer’s IP address will appear - if it reads all zeros

(as is does here), you will not be able to make or receive calls

with Polycom PVX – see Polycom PVX troubleshooting.

Note II: When the Polycom PVX screen opens, your

computer’s IP address will appear in the bottom left

of the black screen. If your IP address appears as all

zeros as it is in the above screen, your system is not

operating correctly. Please see the Polycom PVX

troubleshooting section at the end of this document.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 15:

Step 15:

Below is a list of the various features available

on the Polycom PVX primary window and how to

use them.

This is the “Call” button – it will turn green after you type

an IP address into the white box as demonstrated on the

previous page. Click this button when it is green to place

a call.

This is the “Main Help” button.

click here to receive help from

the Polycom program.

This is the “Hang Up” button – it will turn red once

you place a call. Click this button to end a call.

This is the “Directory” button. Once you have completed

a call, you can save the contact information in the

directory and use this button to make future calls

to the same IP address.

During a video call you can use this “Show Desktop”

button to display your computer’s desktop to the other

party rather than what your webcam is viewing. This

button gives you the option for privacy without ending

the call.

This is the main video screen

where you will see the camera

views from the PM Dept.

classroom. During a call you

will have the ability to increase

the size of this screen to the

full size of your computer screen.

The “Controls” button brings up a

dropdown box as shown to the right.

This button gives you the ability to

control the movement and zoom of

the far camera – i.e., the camera in

the PM Dept. classroom. Please

limit your use of this feature as it

interferes with technical operations.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 16:

Step 16:

This is the “Setup” button. It allows you to change

the settings of Polycom PVX. It will be discussed

more in the troubleshooting section.

This is the “System Information” button.

This is the button used to activate the

program and to get software updates

for the program.

This is the “PIP” of Picture In Picture button. Click on this

button to see a small version of your webcam’s view

inset in the picture from the far camera.

The “Display” button can be used to move between the

“Full Screen” view and the “Main Window View” settings.

The screenshot to the left is the “Main Window View”.

Below is a screenshot of the “Display” button drop-down

box. The “Full Screen” view is shown on the next page.

This “Volume” bar controls

the volume of the call as

you hear it. If this control

is not working check to see

if your speakers are turned

on and your computer is

not set on mute.

This is the “Mute” button for your microphone.

Please engage this button at any time during

a call when you are not speaking. It prevents

background noise from your location from

reaching the PM Dept. classroom.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 17a:

Steps 17a & 17b:

This is the toolbar you will see

when you switch to the “Full Screen”

view of Polycom PVX. Your computer

screen will show this toolbar and

a full screen of either the far video,

near video, or a black screen if there

is no video. The toolbar features

many of the same buttons as the

“Main Window View”.

Please refer to Slides 15 & 16 for

more information about each button.

Field where you

enter the IP Address

you want to call

“Display” Button

“Hang Up” button

This button is a combination

of the “Setup” button, the

“System Information” button,

& the “Controls” button from

the Main Window View

“Call” button

“Picture-In-Picture” button

Slide 17b:

“Close” button –

closes Polycom PVX

“Directory”

button

Your computer’s

IP Address will be

displayed here

“Minimize” button –

minimizes just the

full screen toolbar –

hit ESC after clicking

this button to get back

to your computer’s

desktop

“Maximize” button –

toggles between the

full screen view of

Polycom PVX and your

computer’s desktop

“Keep toolbar visible.”/

“Hide toolbar when not active.”

button (looks like a pushpin) –

When in “Hide toolbar” mode

this button will cause the toolbar

to disappear when you are not

actively using your computer

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Polycom PVX Troubleshooting Instructions

If your Polycom PVX connection is not working correctly, please check the following:

  • Is your webcam plugged in

  • Is your computer’s sound turned off/down or muted

  • Is the sound turned down or muted in Polycom

  • Is your microphone sound turned off/down or muted on your computer

  • Is your microphone sound turned down or muted in Polycom

  • Are you connected to the Internet

  • Are you connected to the UAA VPN Connection – See “Creating a UAA VPN Connection For Your Computer”

  • Did you adjust the Polycom settings to accept the UAA VPN Connection - See “Creating a UAA VPN Connection For Your Computer”

  • If your webcam/microphone is not working, unplug the webcam and plug it back into your computer. Then restart Polycom and try again to connect. If your webcam is still not working, unplug the webcam, plug it back into your computer and restart your computer. Then restart Polycom and try again to connect. Remember to verify your Internet and VPN connections each time your attempt to connect through Polycom.

  • Did you enter the UAA PM Dept. Classroom IP Address correctly

  • Once you have checked each of the above potential problems (without success) continue on to Steps 18 and 19 on the following pages to further identify any connection problems you may be having.

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 18a:

Step 18a:

From the main Polycom PVX window click on the “Setup”

button near the upper left corner of the window.

CLICK HERE

Slide 18b:

Step 18b:

Once in the “Setup General” window click on the “Alert”

option at the bottom of the menu on the left side of the

window.

CLICK HERE

University of Alaska Anchorage, Project Management Department


Polycom pvx instructions

Slide 19:

Step 19a:

From the “Setup Alert” window you will be able to

identify problems that Polycom PVX has identified.

Any components shown with a downward red

arrow and a “Status” of “Alert” are not operating

correctly according to Polycom. Any components

shown with an upward green arrow and a “Status”

of “OK” are operating correctly according to

Polycom. The other components are not being

monitored by Polycom in the default settings.

The components “Camera” and “Audio Input” are

referencing your webcam. Likely issues include

the webcam not being plugged into your computer

and not having the proper driver(s) on your computer

for the webcam.

The component “Audio Output” is referencing the

speakers on your computer. Likely problems are the

sound on your computer is muted or the speakers

are not turned on.

The component “Network” is referencing your

Computer’s connection to the Internet and the

UAA VPN. Likely issues include your computer’s

Internet connection is disconnected or disabled or

Your computer is disconnected from the UAA VPN.

EACH OF THESE COMPONENTS IS

SHOWN AS NOT OPERATING CORRECTLY

Step 19b:

Once you have reached the above window you may attempt to

troubleshoot and fix these problems if you feel comfortable

doing so. Otherwise, please call the UAA PM Dept. for

assistance at the number listed below. Please have the above

window open on your computer at the time of your call

so you can provide relevant system information to the

PM Dept. technician who will be assisting you.

University of Alaska Anchorage, Project Management Department


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