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A presentation to the European Insurance and Occupational Pensions Committee. President Kieran Rigby FCII FCILA Marketing/Communication Director Graham Cave FCIS MCIM. WHAT IS A LOSS ADJUSTER?. WHAT IS A LOSS ADJUSTER ?. RECEIVE CLAIM ASSIGNMENT AND ATTEND AT SITE.

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A presentation to the

European Insurance

and Occupational Pensions Committee


President

Kieran Rigby

FCII FCILA

Marketing/Communication Director

Graham Cave

FCIS MCIM



WHAT IS A LOSS ADJUSTER ?

RECEIVE CLAIM ASSIGNMENT AND ATTENDAT SITE

ENSURE RESOLUTION OF CLAIM TO THE SATISFACTION OF ALL PARTIES

DETERMINE CAUSE OF THE LOSS EVENT AND POLICY COVER

  • INSURANCE AND TECHNICAL COMPETENCIES

  • EMPATHY WITH CUSTOMER

  • MANAGE A MATRIX OF RELATIONSHIPS

  • LEAD TEAMS IN MAJOR EVENTS

  • INTERPERSONAL AND SOFT SKILLS ESSENTIAL

  • HIGH LEVEL OF TRUST – INDEPENDENT AND OBJECTIVE

  • TRANSPARENT PROCESSES AND OPEN COMMUNICATION

OVERSEE PROGRAMME OF REMEDIAL WORKS

ASCERTAIN SCOPE AND COST OF THE DAMAGE

COMMUNICATE THROUGHOUT WITH INSURERS AND RECOMMEND APPROPRIATE PAYMENTS

AGREE PLAN OF REMEDIAL WORKS AND PROVIDE PRACTICALASSISTANCE


Differing markets sample
DIFFERING MARKETS SAMPLE

UK

GER

NL

FR

IT

AUS

SWE

SPA

KEYACTIVITIES

VISIT TO SITE

INVESTIGATE CAUSE

DETERMINE POLICY COVER

MEASURE AND AGREE SCOPE OF REMEDIAL WORKS / PROFIT LOSS

AGREE CLAIM SETTLEMENT AND PAYMENTS

MANAGE DELIVERY OF RESOLUTIONS/ SUPPLY CHAIN


Other activities
OTHER ACTIVITIES

  • Fast-track facilities for consumer claims

  • Assistance type services for customers complete with supply chain solutions

  • Specialist advisory services; forensic accounting, damage mitigation and remediation, project management support

  • Counter-fraud measures

  • Catastrophe event co-ordination including National Government liaison



Federation Europeenne des Unions Professionnelles d’Experts

en Dommages après Incendie et Risques Divers


WHAT IS FUEDI? d’Experts

FUEDI, The European Federation of Loss Adjusting Experts, was founded in Paris in 1968.

Its membership consists of the principal national associations of loss adjusting experts.

These highly skilled professionals specialise in particular classes of insurance claims, mainly relating to property damage, business interruption, contractors’ all risks, transit and liability


MEMBER ASSOCIATIONS d’Experts

OBSERVER STATUS

POSSIBLE NEW MEMBERS

(until 2010)

Malta 


PRINCIPAL OBJECTIVES d’Experts

To provide Governments and the Insurance Industry within the European Market with unparalleled professional adjusting expertise

To ensure compliance with a strict code of conduct

To promote the loss adjusting expertise through high standards of training and mutually recognised qualifications


To provide Governments and the Insurance Industry within the European Market with unparalleled professional adjusting expertise

In the course of their training qualified members of the individual associations have undergone extensive work experience before qualifying


To ensure compliance with a strict code of conduct European Market with unparalleled professional adjusting expertise

All of the member associations maintain the highest professional standards, each having a code of conduct compatible with that of FUEDI


To promote loss adjusting expertise through high standards of training and mutually recognised qualifications

With free circulation and the establishment of professionals within the Single European Market and to respond to the needs of a rapidly evolving insurance industry, FUEDI has established common standards of training and examination amongst its members

In 1996 this led to the mutual recognition of loss adjusting experts who had achieved a high level of expertise. The title FUEDI-ELAE, which stands for European Loss Adjusting Expert was created a year later


Leonardo project
Leonardo Project of training and mutually recognised qualifications

Funding is provided under the EU’s Lifelong Learning Programme which is designed to build a skilled workforce through European partnerships. The Leonardo Da Vinci programme funds the development of training materials and work placements with the objective of improving the provision of Vocational Education and Training (VET) across Europe.


Leonardo project1
Leonardo Project of training and mutually recognised qualifications

The project will involve the UK, as lead partner, working with partners from Denmark, the Netherlands, Germany, Austria, Portugal and Poland. The ifs School of Finance will also join the project as the academic partner to assist in evaluating the programmes and material that are developed.


Committees of training and mutually recognised qualifications

Steering

Catastrophe

Communication

Education/Training


Steering Committee of training and mutually recognised qualifications

The Steering Committee shall be responsible for the management and administration of FUEDI and takes decisions on all matters outside the jurisdiction of the General Assembly.


Catastrophe Committee of training and mutually recognised qualifications

A Committee to provide a central resource for Governments and the Insurance Industry to provide a skill base and administration in the event of insured and uninsured, natural and other catastrophes


Marketing/Communication Committee of training and mutually recognised qualifications

A Committee to promote/market and enhance the FUEDI organisation and ethos within the European and global insurance community


Education/Training Committee of training and mutually recognised qualifications

A Committee established to provide an ongoing forum for reviewing and co-ordinating FUEDI’s education standards, qualifications and Regulation


Members of training and mutually recognised qualifications

BTE Germany www.bte-ev.de

AFILA Austria www.afila.at

GEBCAI Belgium www.gebcai.be

DALAX Denmark www.dalax.dk

CEA France www.expert-cea.com

AIPAI Italy www.aipai.org

CEL Luxembourg www.chambre-expert.lu

NIVRE The Netherlands www.nivre.nlSNELS Poland www.snels.pl

CNPR Portugal www.cnpr.pt

CILA GB/Irl www.cila.co.ukAPCAS-AESPER-AEPGAS Spain [email protected]@arrakis.es


  • President Kieran Rigby of training and mutually recognised qualifications (Great Britain)

  • 1st Vice President Martin Schorkhuber (Austria)

  • 2nd Vice President Christian Leif Hansen (Denmark)

  • Executive Director Peter Hamerslag (The Netherlands)

  • Chairman of the Marketing/Communication Committee

  • Graham Cave (Great Britain)

  • Chairman of the Education/Training Committee

  • Tony Clack (Great Britain)

  • Chairman of the Catastrophe Committee

  • Marco Cincotti (Italy)


FUEDI Brussels of training and mutually recognised qualifications

Avenue Albert-Elisabeth, 40

B-1200

Brussels

Belgium

Tel/Fax: +32 2 732 60 42

FUEDI Secretariat

Peter Hamerslag

Executive Director

PB 4283, Rotterdam 3006 AG

The Netherlands

Tel: +31 10 242 6888

Mob: +31 654270608

Fax: +31 10 242 6886

E-mail: [email protected]

www.fuedi.eu


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