The Art of Communication in Nursing. Cathy Groggel Nursing 450. Objectives:. To understand the basic components and forms of communication. To understand the importance of effective communication in the healthcare environment.
“Effective communication is the creation of meaning in communication in which patients and healthcare providers exchange information so that patients are able to actively participate in their care.”
Boykins, 2014, p. 40
Patient Satisfaction Written Verbal
NDNQI Content Non-Verbal
Training/Skills Medical Jargon Manner
Time Brochures Emotions
Safety Reports Cue-Cards Feelings
Errors Interpreters Task Approach
Noise Nurse EMR
Lighting Physician Email
Home Unlicensed Personnel Telephone
Hospital Patient Texting
Privacy Family Members Social Media
Readiness Age Web
Distractions Socio-economic Status
Environment Manpower Machine
Sherwood & Zomorodi, 2014, p. 17
“…suggest that an estimated ‘70-80% of healthcare errors are caused by human factors associated with poor team communication and understanding.’”
Bleakley& Marshall, 2013, p. 128
“The nurse should be able to build communication and leadership skills in practice settings, to function effectively within nursing and other interprofessional teams, to foster open communication, to demonstrate mutual respect, and to engage in shared decision making to achieve quality care.”
Boykins, 2014, p. 42
“The nurse caring for the acutely and critically ill patient uses skilled communication to collaborate withthe team of patient, family, and healthcare providers in providing patient care in a safe, healing, humane,and caring environment.”
“Human communication is a two-person process in which both individuals influence and are influenced by each other.”
Kearney-Nunnery, 2008, p. 124
One on one
Kearney-Nunnery, 2008, p. 127
“Nurses should also demonstrate credibility, which is defined as a sense of trustworthiness, sincerity, reliability, and integrity. The nurse must be dependable and believable.”
Kearney-Nunnery, 2008, p.129
Kearney-Nunnery, 2008, p. 130-132
“The words people say are important, but the way they are said is important too. When we talk to someone, we choose the words to use and modify the way they are used on the basis of an unconscious appraisal of that person.”
Draper, 2014, p. 276
Yoder-Wise, 2014, p. 350-351
“...pitfalls in communication comprise actions, behaviors, and words that create distrust, are dishonoring, and decrease the feelings of self-worth in the receiver and can lead to poor outcomes for patients.”
Yoder-Wise, 2014, p. 351
Electronic Health/Medical Records
Improving patient outcomes
Enhancing patient connection
Informed decision making
American Association of Critical-Care Nurses. (n.d.). Standards. In American Association of Critical-Care Nurses. Retrieved June 22, 2014, from http://www.aacn.org/WD/Practice/Content/standards.content?menu=Practicetww.aacn.org/WD/Practice/Contenstadards.content?menu=Practice
American Nurses Association. (2010). Nursing: Scope and standards of practice (2nd ed.)
Silver Spring, MD: Nursebooks.org.
Bleakley, A., & Marshall, R. (2013). Can the science of communication inform the art of the medical humanities?. Medical Education, 47(2), 126-133. doi:10.1111/medu.12056
Boykins, D. (2014). Core Communication Competencies in Patient-Centered Care. ABNF Journal, 25(2), 40-45.
Davies, N. (2014). Empathic nursing: going the extra mile. Practice Nursing, 25(4), 198-202.
Draper, P. (2014). Words, words, words: conversation as a tool to promote wellbeing. Nursing & Residential Care, 16(5), 275-277.
Kearney-Nunnery, R. (2008). Advancing your career: Concepts of professional nursing (4th ed.). Philadelphia, PA: F. A. Davis Company.