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Do You IM? Instant Messaging. Michael Stephens www.tametheweb.com [email protected] Instant Messaging Stats. IM is here! (AOL Instant Messaging Trends Survey, August ‘04) 80 million Americans use IM (27%) 250 million world wide 7 billion messages sent each day Pew Internet Study

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Do you im instant messaging

Do You IM?Instant Messaging

Michael Stephens

www.tametheweb.com

[email protected]


Instant messaging stats
Instant Messaging Stats

  • IM is here! (AOL Instant Messaging Trends Survey, August ‘04)

    • 80 million Americans use IM (27%)

    • 250 million world wide

    • 7 billion messages sent each day

  • Pew Internet Study

    • 53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts.


A timeline
A Timeline

  • CIL 2004: A kerfuffle in the back of the ballroom

  • Some libraries jump in

  • Articles and more presentations

  • 2006: LibSuccess wiki lists 65 IM Libs


Do you im survey
Do You IM? Survey

  • Not IRB Approved

  • 647 Respondents / 95.3% in Libraries

  • 89.8% were US residents



Do you im
Do You IM?

  • Are Librarians building networks of contacts via IM to work better?

  • Are they reaching their users?

  • Is this “community?”

  • What are the barriers?


“Social aggregators that emerge from the Net when enough people carry on those public discussions long enough, with sufficient human feeling, to form webs of personal relationships in cyberspace” Rheingold, 1993


Building community
Building Community… people carry on those public discussions long enough, with sufficient human feeling, to form webs of personal relationships in cyberspace”

  • IM communication builds community between colleagues - 89% agree or somewhat agree

  • I feel like I'm part of the community of IMing librarians - 53% disagreed or somewhat disagreed


I live in a bubble
I live in a Bubble people carry on those public discussions long enough, with sufficient human feeling, to form webs of personal relationships in cyberspace”

  • I have IM contacts in libraries throughout my country on my Buddy List - 66% disagree

  • I have IM contacts in libraries all over the world on my Buddy List - 84% disagree


Benefits
Benefits? people carry on those public discussions long enough, with sufficient human feeling, to form webs of personal relationships in cyberspace”

  • It's made it easier to communicate and to arrange meetings, carpools, etc.

  • I can discuss projects in real time with colleagues that are thousands of miles away or right down the road. It makes collaborating easier and opens up many doors.


Im has begun to build bridges across the traditional staff faculty divide

IM has begun to build bridges across the traditional staff/faculty divide.

Academic Librarian respondent


There is greater connection between us than before

There is greater connection between us than before. staff/faculty divide.

Branch Librarian Respondent


Many librarians in my library system would like to use IM both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.


Barriers intrusive
Barriers: Intrusive both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • I don't use it. email works just fine for me, without the intrusiveness of IM.

  • E-mail is much better, or the phone.


Barriers time
Barriers: Time both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • We are a small staff and don't have time to be confined to the computer


Barriers it issues
Barriers: IT Issues both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Our City IT has forbidden its use for security reasons, so we rely on email, phone, and face-to-face conversations to communicate and maintain relationships.


Barriers digital divide at work
Barriers: Digital Divide at Work both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Creates a digital divide, lots of LastGen librarians at MPOW who don't use it and are out of the loop.

  • I think IM in my public library is an example of the generation gap between staff members. We do not allow patrons to IM on library computers, and staff are not supposed to IM, either.


Our work is not yet done1
Our Work is Not yet Done! both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • More education

  • More case studies/ “stories”

  • A guide to librarian’s IM names on a wiki

  • More discussion with key players

  • Examination of security issues


Case study im at sjcpl
Case Study: IM at SJCPL both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Internal and External

  • Extensive Training

  • Adoption Curve

  • Temporary VR Replacement


Faster im

F both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.low

Ask Questions

Software

Training

Ease of Use

Return on Investment

IM can be a cost-effective means for any library to have a virtual reference presence in virtual spaces where our users already live!

FASTER IM

Stephens, FASTER IM, Computers in Libraries, April 2006


Flow both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Add IM to reference desk duties

  • Becomes part of the workflow

  • Is not overwhelming!

  • Build it into your info policy


Ask questions
Ask Questions both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • The Reference interview is till the same, just a new medium!

  • Be open and inviting

  • Have some prepared statements


Software
Software both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Use a multi-client application

  • Open source is an option

  • Trillian

  • Gaim

  • Fire (Mac)


Training
Training both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Get some training screenames

  • Practice

  • Send URLs, PDFs and Docs

  • As Questions

  • Play!


Easy both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • IM is Easy:

  • Patrons Use it!

  • Staff can communicate

  • Training is minimal

  • It’s FREE!


Return on investment
Return on Investment: both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Relatively inexpensive

  • Gets librarians out into the world where users are

  • Creates community


More ways to message

More Ways to message both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.


Messaging voip
Messaging: VoIP both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Skype - “phone” calls via software

  • Communicate across distance with a high speed connection and the software

  • Should this be available on our user PCs

  • Should we be doing “Skype-Ref?’


Best practices for im
Best Practices for IM both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • Make IM part of your technology plan

  • Promote your screen name and service

  • Admin should be messaging as well

  • Train and encourage staff to interface via IM from their desks

  • Add your IM name to your business cards, sig files, presence


Resources

Resources both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

http://www. tametheweb.com/im/


Thank you
Thank You! both for reference and for staff purposes. However, this library system is very reluctant to change and slow to respond to most new ideas. I feel very discouraged when I meet with professionals in other library systems that get to try new things.

  • AIM: mstephens7mac

  • [email protected]

  • www.tametheweb.com


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