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2004 Overview LibQUAL+™ Results Meetings

2004 Overview LibQUAL+™ Results Meetings. Martha Kyrillidou Jonathan Sousa Association of Research Libraries. Brighton, UK Orlando, FL

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2004 Overview LibQUAL+™ Results Meetings

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  1. 2004 OverviewLibQUAL+™ Results Meetings Martha Kyrillidou Jonathan Sousa Association of Research Libraries Brighton, UK Orlando, FL July 7, 2004 June 26, 2004 old.libqual.org

  2. LibQUAL+™ Growth old.libqual.org

  3. LibQUAL+™ 2004 by the Numbers old.libqual.org

  4. Participants by type old.libqual.org

  5. Participants by language old.libqual.org

  6. LibQUAL+™ Languages old.libqual.org

  7. Consortium Participants by Number old.libqual.org

  8. International Participants old.libqual.org

  9. Multiple Implementations old.libqual.org

  10. Perceived Levels of Service old.libqual.org

  11. Satisfaction old.libqual.org

  12. Outcomes old.libqual.org

  13. On-Site Library Use old.libqual.org

  14. Use of Library Website old.libqual.org

  15. Non-Library Search Engine Use old.libqual.org

  16. 2004 LibQUAL+™ Survey Activity old.libqual.org

  17. Survey Structure – Page 2(Detail View) old.libqual.org

  18. LibQUAL+™ 2004 Summary Overall (n = 105,185) old.libqual.org

  19. Key to Bar Charts old.libqual.org

  20. Key to Radar Charts old.libqual.org

  21. LibQUAL+™ 2004 Summary Colleges or UniversitiesAmerican English (n = 69,449) old.libqual.org

  22. LibQUAL+™ 2004 Summary Academic Law InstitutionsAmerican English (n = 4,092) old.libqual.org

  23. LibQUAL+™ 2004 Summary Academic Health SciencesAmerican English (n = 3,664) old.libqual.org

  24. LibQUAL+™ 2004 Summary HospitalsAmerican English (n = 1,024) old.libqual.org

  25. LibQUAL+™ 2004 Summary Colleges or Universities – Undergraduates - American English (n = 37,661) old.libqual.org

  26. LibQUAL+™ 2004 Summary Colleges or Universities –Graduates - American English (n = 16,750) old.libqual.org

  27. LibQUAL+™ 2004 Summary Colleges or Universities –Faculty - American English (n = 11,755) old.libqual.org

  28. LibQUAL+™ 2004 Summary Colleges or Universities –Staff - American English (n = 3,283) old.libqual.org

  29. LibQUAL+™ 2004 Summary Colleges or UniversitiesBritish English (n = 19,799) old.libqual.org

  30. LibQUAL+™ 2004 Summary Colleges or Universities – Undergraduates - British English (n = 12,853) old.libqual.org

  31. LibQUAL+™ 2004 Summary Colleges or Universities –Postgraduates - British English (n = 4,263) old.libqual.org

  32. LibQUAL+™ 2004 Summary Colleges or Universities –Academic Staff - British English (n = 2,054) old.libqual.org

  33. LibQUAL+™ 2004 Summary Colleges or Universities –Staff - British English (n = 629) old.libqual.org

  34. LibQUAL+™ 2004 Summary –ARL - College or University American English (n = 26,260) old.libqual.org

  35. LibQUAL+™ 2004 Summary EBSLG (n = 2,185) old.libqual.org

  36. LibQUAL+™ Interactive –Survey Statistics old.libqual.org

  37. LibQUAL+™ Interactive – Institution Statistics old.libqual.org

  38. LibQUAL+™ Interactive –Multi-Variable Statistics old.libqual.org

  39. Discussion • Understand how to interpret radar charts, bar charts, and identifying differences among user groups • Identify immediate actions your library can take to improve the service quality scores • Identify long-term actions that your library can take to improve library services old.libqual.org

  40. Short-term actions • Improve DD, scan articles, ILL, usability • Proxy servers, marketing, db of the month, report to faculty, communication, usability • Other methods to talk/listen to users • Publicize data and use of information • Enlist outside help, outreach/communicat.. • Share info with the staff, DD • Use library faculty comm. old.libqual.org

  41. Strategies - Actions old.libqual.org

  42. old.libqual.org

  43. LibQUAL+™ Resources • LibQUAL+™ Website:http://www.libqual.org • Publications:http://www.libqual.org/publications • Events and Training: http://www.libqual.org/events • LibQUAL+™ Bibliography: http://www.coe.tamu.edu/~bthompson/servqbib • LibQUAL+™ Procedures Manual:http://www.libqual.org/Information/Manual/index.cfm old.libqual.org

  44. LibQUAL+™ Contact Information • Martha Kyrillidou • Director, Statistics and Measurement Program • martha@arl.org • Amy Hoseth • LibQUAL+™ Communications Coordinator • amyh@arl.org • Jonathan D. Sousa • Technical Applications Development Manager • jonathan@arl.org old.libqual.org

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