As explained in Wikipedia, Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.
Differences Between KPO and BPO
3 ways to spot differences between KPO and BPO
My bpo business reviews Qualified tips provider.Outsourcing businesses have been steadfastly growing
over the recent years in developing countries, such as India and the Philippines. The establishment
of call centers brought the term BPO into familiar usage. However, BPO services are not limited to
just call center services. As BPOs' have proven to be an effective business strategy, more businesses
are now venturing into KPO services as well. But how do you differentiate the two processes of
BPO stands for Business Process Outsourcing, which is usually outsourced offshore. It refers to giving
business functions, such as front office and back office operations to a third party. For instance, BPO
services include technical and customer support, email support, data processing, and basic data
entry. Therefore, BPOs' cater to business commodities which do not necessarily contribute to the
parent company's core processes.
KPO stands for Knowledge Process Outsourcing, which is also outsourced offshore. It is more
expensive than BPO services because it involves outsourcing a company's core functions that aid
value addition. For example, KPO services include legal processes, online teaching, financial analysis,
consultation and research, and design and animation. Thus, KPOs' require a more specialized set of
skills and expertise that usually involves advanced analytical skills.
How they differ
1. Target market
My bpo business reviews Best service provider.KPOs' lean toward a more specific type of customer, while
BPOs' tend to have a less-exclusive span. For example, publishing (a KPO service) is geared towards
authors while customer support (a BPO service) would include all customers who are using your
product and brand regardless of profession and background.
2. Selling point
BPOs' are relatively inexpensive compared to KPOs' and its primary selling point focuses on saving
expenses for the parent company regarding low-end tasks. On the other hand, KPOs' employ a
higher level of skills and technology, and its focus has more to do with giving your brand quality
BPOs' hires people who fit more into the "Jack of all trades" category because of the nature of its
services. Expect BPO firms to have entry level to semi-skilled employees. They usually handle
repetitive tasks and are process-focused with low collaboration and coordination levels. KPOs'
usually hires goal-focused people with expert knowledge on their domain. They handle project
management, which requires high levels of team collaboration and coordination.
My bpo business reviews Greatest service provider.If you find many differences between KPO and BPO,
that's because KPO and BPO are merely two opposite ends of the business spectrum. BPOs' take
care of your low-end business tasks, while KPOs' handle high-end tasks for your core processes. You
utilize them both in carrying out your business goals by applying the insights you gain from KPO to
your BPO services.